Great service they were kind, respectful and got the job fast! Will be shopping from here againread more

Great store with a great selection of couches, loveseats, or complete sets. The staff is very…read morehelpful!!

Every time I shop here I am looking for something to 'jump out' at me. Something unique and…read morefitting... this store has not disappointed. Anyone who says the decor is outdated I question their eye for style. You can make so many things work in combination or singularly for a space to make your own. Love this store!

Place is Big and Has Lots of Stuff in Multiple Areas of "At…read moreHome" Decor....Shelves are Stuffed And a little Precarious, Prices are Pretty Good. If your on a Decorating Mission you can get it Done in Here....depending on your Taste but there are Finds Here, even the Checkout has all the Goodies you want to "At Home" with (BBQ sauce for Me) soo start there and then Hit the Isles, was Super Impressed with the Mirror Section WOW ~ "At Home" Silver Sparkle! Where do all these Go? Could be a Cool Party.

It is an interesting place. Lots of one off items. Prices are great if you are looking for…read morereasonable priced items. Staff is super helpful and ridiculously friendly... love the idea of the place!

Everyone was crazy nice and helped us find exactly what we needed, I wish more people knew about…read morethis place!

(JASON MELTON) I AM Begging you DO NOT BUY FROM HERE…read more I was called a liar and the Manager got Aggressive and disrespectful and ended the convo before it started because he knew he was in the wrong This is the most unprofessional rude and disrespectful store ever they do not meet customers expectations or their own they lie about their policy just so you can buy a couch they told me that my old couch would be took out, and they would bring the new couch and fix it up etc None of this happened. The MANAGER told us this!! And the worker said 3 other clients on the past week said the same thing that they are misinforming customers they ended up leaving the couch and not fixing anything this is not worth it Reviews don't lie or ratings listen and save yourself some time pls. Edit: You will be followed around and basically stalked and almost forced to buy anything the manager followed us and the salesman around everywhere it was very uncomfortable and unpleasant

So staff was great. Furniture itself didn't appear to be a problem at first. Then the mechanics on…read moreour lift chair gave out after a little more (like days) than a year. Great, it's covered under warranty. Well, first of all their financing through Acima is predatory. They were the absolute worst to deal with. Forced auto pay and then send auto-generated emails that we were late making payments and one time tried to charge us for it. Initially they offered to give me a "discount" to reinstate payments. Umm, no. I will not be paying anything extra when my account was in good standing the entire time and your system just didn't attempt to charge it. I was not late, it's automated. Then when I turn in this warranty claim and they get a local technician, I specifically state that I have an appointment in the afternoon and I need a morning appointment. They scheduled an afternoon appointment anyway and when I called to reschedule, they hung up on me and when I finally got through, they scheduled it more than a week out. Now my furniture has been completely unusable for 3 weeks, will be a month at that point. Not to mention they complained that I didn't send the right pictures and threatened to deny my claim but gave no instructions on how to update it. They wanted a picture of the entire recliner when the problem was listed as mechanical and I had sent a photo of the lift mechanism. I am so fed up I don't care how good the prices are or the quality it's not worth all this hassle. Do not be deceived, if you have any sort of issue, you will be speaking to someone who barely speaks English and does not give a hoot about your experience. Do not shop here!

Kenilworth House is one of my favorite places and my go to place whenever I'm looking for something…read morewonderful for my home. Sheila and the staff there are amazing, they always go out of their way to help you find just what you're looking for. I've only lived in Des Moines 2 1/2 years but finding Kenilworth House was discovering a real treasure. If you haven't stopped in please do, you won't be disappointed Ernie Krueger

From the owner: Furniture, Custom Furniture, Home Furnishings, Interior Design, Decorating, Window Treatments,…read moreFabric & Wallpaper, Lamps & Lighting, Area Rugs, Artwork, Artificial Floral, Gifts, MacKenzie Child's, Sid Dickens Memory tiles, Houston Llew Spiritiles tiles

Bought furniture 6 months ago, huge tear in couch, stating it was wear and tear. Like I said 6…read moreMONTH OLD COUCH!! This shouldn't happen, they should make it right. HMF will not fix, stating it's a manufacture issue. I am still making monthly payments. DONT EVER PURCHASE ANYTHING FROM THEM. THEY DO NOT CARE ABOUT CUSTOMERS AND THE REPRESENATIVE SOUNDS LIKE A BROKEN RECORD. She has said that speech several times.

My wife and I ran into some issues when ordering a bedroom set through Homemakers, where the…read moredelivery company (AIT) failed miserably in their scheduling and delivery, left the furniture out in the weather without any receipt signature and damaged the furniture goods in question. Customer Service representatives Sheena and Shalonda responded immediately, and made what could have been a highly frustrating and negative experience very positive, and presented the face of a company that appreciates the value of solid customer service and what benefits that brings to the company. The damages to our 6-drawer dresser will be made whole thanks to the efforts of these two excellent representatives of Homemakers. I cannot express enough what a positive experience this was despite some challenges with the shipping contractor. Would order from Homemakers.com again without reservation.

We walked in to By Design with a set of plans for our new house and some pictures of furniture we…read moreliked. What Laura and Bonita did to furnish our empty space was amazing. Great room, office, bedroom, family room. They created a full plan, we made one or two very minor adjustments, and now we are living in our dream house with furnishings and rugs that perfectly complement the modern vibe. And the price was right! I recommend By Design to everyone I know who might be thinking about furnishings and area rugs. The products are great quality, and the designers are top notch and super nice. One piece or a houseful - they will take care of you.

By Design is one of the few, furniture sources in Des Moines with higher quality furnishings. They…read moreare the only source for American Leather (one of my favorite companies for sectionals, sofas and no so cluncky recliners). They have several other lines, also. I work with Bonita, who is extremely helpful, very patient and a wealth of experience. Dawn professional designer Santa Barbara | Des Moines

This is a great shop with unique inventory and a super great owner! She went above and beyond my…read moreexpectations when I had a minor issue with a product. I will definitely stop by again in my travels. Thanks you for your awesomeness

This store is so vibrant and extraordinary! It's filled with so many beautiful things. The rarity…read moreitems are so cool. But the common items you can find online for usually $10 to even $20 cheaper..... so be aware of that. It is an experience every time you go in and you constantly smile. Just watch the over pricing.

not a great experience selling here for our family. seemed like the prices we got paid were very…read morelow and checking around the store that didnt seem to be the case. something is off. I would take valuables somewhere else

I have enjoyed going to The Attic in the past. However, the consignment reimbursement process is…read morequestionable. We dropped off a number of items last year for consignment. I was under the impression that anything sold would be reflected as a store credit to be used at our discretion. I stopped in a couple of weeks ago to buy some dishes and asked to use my credit. I was informed that there was no credit and that a check had been issued, that is now expired. I had a check...when?? That was not at all clear and I was not notified. I sent a message and received a call from the store about the issue, and nothing will be done. Not even a hint at a possible solution besides too bad, but the check is expired, nothing more. I asked if people are notified about consignment checks and they are NOT. The checks are put in a drawer and removed upon expiration if they weren't picked up. Even if I misunderstood, shouldn't customers be notified of money they are owed for personal items sold? I'm surprised that no message is ever sent. So, I gave my items to the store for free. My patronage must be very low priority. Questionable business practice and extremely frustrating.