Where do I begin with this place.. I have lived here for one year, and the apartments themselves are decent at best. They are clearly thrown together, but hey that's just about any apartment complex right. There are constantly water spots and black moldy looking spots on the walls and ceilings. The water pressure is the worst I have ever had. The appliances are constantly working and not working. The gates rarely work to let yourself in the complex. The phone booth to open the gate may has worked 5-10 times the entire year I have been there. I can't tell you how many times I have sat at the gate for 30 minutes waiting to get into my own home because the gate is broken. The back gate is broken 90% of the time. The pool area is kept nice and clean, and well maintained. The grounds are fairly clean at all times and landscaped regularly making for a clean property. The maintenance crew is very responsive and awesome. Rebecca in the office, awesome - when you can get her on the phone. They have changed management multiple times within the past couple of months and it reflects through their lack of assistance. You have to call on average 10-12 times a day before anyone picks up the phone. If you email, you are lucky to get a response and IF you do, it's about a week or two later. I am approaching the end of my lease, and decided to move because of work. I tried to call the office staff repeatedly, no answer. For 7-10 days straight. I left a message 3 different times, and a sticky note with my info supposedly got placed on her desk all 3 times. I work during office hours so I could not just stop in. Finally Keylee, the property manager - for this week at least - reached back out to me and explained to me that I would not have to pay an extra 60 days of rent after my lease end date, because new management had taken over and they were having problems with the phones and so forth. She wanted to reach out to corporate to see if they could negotiate my rate because my rent was increasing by roughly $200 a month which is insane to me. She got back to me quickly seeing as they wanted me to resign, and I turned the offer down. Once I turned the offer down, now all of a sudden I do indeed have to pay for an additional 60 days of rent, and she completely disregarded the fact that she told me I would not have to worry about that since they are practically impossible to get ahold of. So now I am stuck with 2 rents for the next 60 days, because after she told me I would not have to pay them past my move out date, I signed another lease. Low and behold, they reneged on their word. Overall the apartments are 4/10. Management is extremely poor, and I see why they run through managers once a month. Rebecca is the only reason I was ever able to communicate with the staff at all and I am appreciative of her work ethic and great attitude. Thanks maintenance for all you do. Everything else, man I hate to say but I would steer away. They are one of the most expensive properties in Baldwin county and for zero reason. I would say check out the Vinings or the Palladian instead of the Collonade. Maybe one day when they have management who doesn't lie to you, it would be a better place. read more