I was contacted by Colonial's resolution manager, Donna, she worked with her company to provide a resolution. Donna is a very dedicated employee who cares about Colonial's customers. read more

HORRIBLE. SCAM. NOT WORTH THE MONEY. I would give this a negative star if I could. If you want to see your stuff on time do not use them. Ultimately, they are just used as a third party vendor. They contract out other moving companies to utilize so they can create a gray area. We did not receive all of our stuff for 10+ days. We put an AirTag in one of our boxes on the truck, and we could see that the company they used- sat in front of the movers house and a Home Depot for over 10 days. When you call Colonial they don't and will not give you any helpful updates. We asked for a supervisor to call us, they said they would put in a ticket- and you guessed it, no call back. You think you are saving a little bit of money by going with Colonial, but they then nickel and dime you for things like stairs and if it's over 21 steps to the door. I know there aren't a lot of great things to say about moving companies, but this has got to be one of the worst. You've been warned. read more

I needed to transport two vehicles from California to Florida after looking around in the internet i came around Colonials phone number. I decided to give them a call for a quote and i am glad i did. Customer service personnel was on point answering my questions and the transport of the vehicles went on without any issues. Fast service and very affordable will definitely recommend to anyone looking to move read more

Updated Review: After working with Colonial for a few weeks, we were able to come to an equitable resolution. I've updated my review from 1 star to 5 stars to reflect that positive resolution. --------------------------------------------- Definitely DO NOT USE this company unless you want your $8,000 binding estimate to turn into a $14,000 job like mine did! I really should've checked Yelp before I worked with these guys. Unfortunately my experience is very similar to a bunch of other reviews on this site. Everything started off great with Anthony, the sales guy. He said all the things that I wanted to hear. I explained my situation, he promised me 30 days free storage since the whole house had to go into storage for a couple months, and their quote came back at a really good number, well below the other quotes. In addition, he quoted it as a binding estimate, and since, the packing list I provided him was from one of the other estimators who had come out to the house and provided a "real" binding estimate, I thought we were good. He assured me I would be his single point of contact throughout the move and they would do a great job. That was end of the positive experiences I had with them. A week or so later I was handed off to a new person, Monica, who was not friendly. In fact, I didn't even know her full name or phone extension for weeks until she slipped up and sent me an email with her signature on it, which I saved. We finally got the pickup scheduled and the team was supposed to come between 2 and 5pm and she told me they'd have the job done that day. At this point I'm already at my new job and living in an apartment, so I drove down that day to the old house to supervise them packing the house and loading the truck. They show up, nice enough guys, from another company, ZipMoving I believe, and they pack up the house and load up one truck and they are about to leave for the day. It was around 8pm. I said "but guys, what about the rest?" And they said, oh didn't they tell you, this is a two day job. I said, no, in fact they said the opposite. I've got no place to sleep, and I had to be back at work the next day, so it couldn't be a two day job for me. They agreed to finish it one day and came back. They loaded the second truck and then I see the estimate and it's 3K lbs over the binding estimate. At this point it's too late to call anyone at Colonial, half my stuff is already gone and the other half is loaded on a truck. So I signed the paperwork assuming I had a binding estimate. Boy was I wrong. I had explained to them early on that the stuff would be in storage for a few months until I could buy a house at my new location, but that didn't stop them from calling me every month trying to deliver the house to "no address on file." Then we finally get a house and I call them to arrange delivery and get the shock of my life. The $8K binding estimate is now a $14K job with the balance due before delivery. Apparently they tried to call me sometime in March to go over the cost increase, but to them their responsibility ends at two attempted phone calls with no voicemail messages. And why not, they've got my entire life in their possession, they know they can just hold me hostage. So I raise the issue to the company and they tell me that they don't offer free storage, which Anthony did offer. They said they reviewed the calls with me, but it sounds like they just asked Anthony what he said. What's he going to do? He's going to CYA of course. I explained that they severely under-quoted the job and when I raised the issue about the estimate from Anthony not matching the inventory and packing list I had provided to them, they said it was my fault for not making sure they matched better. They take zero responsibility in this, they feel it was all on me, and they have engaged in some of the worst customer service I've ever seen. They must teach their people that talking over the customer and ignoring what the customer has to say is the best way to resolve an issue. They are a horrible company. Almost any other company is going to be a better choice than this one. Please do yourself a favor and choose a different company to handle your move. read more

By far the most frustrating customer service experience I have ever had. We made a long distance move from NC to CO and found Colonial through consumer reports. We had Colonial store our belongings while we searched for a home. Once we close on a house, we called colonial to get our delivery window scheduled (we called in mid June for a July 15th start window for delivery). As the 15th approached, and we didn't hear anything, we called to figure out what was going on. We were told the account manager that took the request (and put notes in the system) quit the next day, and it was never processed. But they assured us they would do whatever they could. Ok, still patient, we understood. Then we were told by the end of the July. That date came and went. Then we were told Aug 4-5th. It's the 5th, and we received a call today that it would be "an estimated 7-10 days" for delivery. That puts us a MONTH behind when we were supposed to get our belongings. With no guaranteed date on when we will receive our delivery. We have had SEVEN account managers since April. When you call, most of the time you do not get anyone on the phone. In fact, when we called on Monday, Aug 3rd at 8am MST, the customer service rep would answer the phone, but put it down to get it to stop ringing. You could hear background noise of the office, but no one would talk. This happened several times. We've been told time and time again that a supervisor would call us. No one ever does. We've tried being placed on hold to wait for a supervisor, no one ever has the time. No one will escalate our situation or do anything to help us receive our things. We're starting to suspect the company has lost all of our items. When we asked today where our belongings were - we were told they were "In California since they we were in Costa Mesa" (We're in Colorado. We were told by an account manager our things were in a storage facility in Loveland, CO). This is the most unprofessional company I have ever dealt with and has us in a constant state of frustration and anxiety. Legally, we have a couple of days left before we can file an official complaint with FMCSA (although we have talked with them already and have the complaint ready to submit). I cannot express enough NOT to use this company. In hindsight, I would have paid double to contract the company my company suggested we use. Please learn my from mistake and DO NOT USE THEM. It will save you a lot of heartache. read more

COMPLETE SERVICE FAILURE! I made my reservation and paid my deposit 3 months in advance. My pick up window to move from MN to TX was 6/4 - 6/5. Everything seemed fine until I was assigned to an account rep/coordinator on Saturday 6/1. She mentioned there wasn't "an agent assigned yet" but not to worry. They were closed on Sunday. On Monday, I had to track the rep down and she had no answers. She told me she didn't know why I didn't have a truck assigned. She promised to call me at 8am the next morning, the day of my scheduled pick up. She did not, and once again I had to call her. She then said she would call me at 10:30am with a resolution and options. She, again, did not call me. I tried calling her but kept going to voice mail. I finally reached another rep who told me there was no truck assigned, did not offer any solution, and told me to find another mover. I had already sold furniture, my son's car was sold, we had no food in the house, and I needed to be in TX to work by the 10th. Colonial did not care about any of this. Now, I'm left scrambling to find a new mover and reschedule my life. I warn everyone to avoid this company. They have a complete and total disregard for the impact they have on the lives of the families they contract with. The 1 star is because it's the lowest rating possible and at least my refund is processing. Horrible business practices. AVOID! read more

Had Colonial started out saying they needed to out source & moved accordingly I believe things would've been a lot smoother. With that being said they supplied some great movers whom I would definitely recommend to move your house. I expected to have several items without a doubt based on other reviews to be broken or stolen This definitely was not the case these guys where real pro's if these guys would've been their first call I would've had no complaints... Big props to the Movers they sent outta Atlanta... read more

We Made a cross country move from Boston to Dallas. Please beware and do NOT use this company. First of all, I have moved several times cross country in the past several years, and by far this has been my worst experience given their the amount of money they charge (similar to competition). I had originally chose to go with them given the Yelp reviews. First off let me start by saying Colonial itself does not seem to have any vans/ trucks and seemed to be subcontracting all of their work and this might have contributed to my bad experience (a couple of bad apples?). I worked with a guy named David who kept on assuring me that it is his job to estimate weight (and he is penalized supposedly if he underestimated) and that given all the information Ill need around 4500 lb which I was quoted for. Well my move ended up being around 7000 lb which is a little irritating but fine since its my stuff. He also googled where I lived and where I was moving to inroder to make sure the truck can get there and park safely etc which was good and I paid extra for delivery for a long haul given I was living on the 3rd floor (more than 75 feet and 21 steps). On the day of delivery, the 3 guys showed up and were courteous. They wrapped everything and disassembled my furniture and moved boxes I had pre packed. The man in charge decided the walk from his truck to my apartment was more than 75 feet long (which was totally not the case). I offered to walk it with him but he wasnt interested and was rushing me just to sign the papers. Only when I refused and asked to speak to someone in charge did he say fine okay we will waive the fee. He also never gave me a light weight ticket which David had said this would be the first thing we do and you would sign on. He only did so when I prompted him before he left. One of the other 2 guys with him was on his phone half the time while packing and moving my furniture which was annoying as well. Anyhow, once my furniture left, it took them around 2 weeks to deliver which was 2 days before their deadline which is fine. My only complain about that is lack of communication between the "Account Manager" and the actual folks moving my stuff. Also the uncertainty of timing of delivery. You really never know and they did not even give you a date up until 24 hours before when they call you to tell you theyre arriving which made things hard to plan for us, specially that my wife was still out of state and waiting on the furniture to arrive to move. The real problem I encountered was at delivery. Again, they seem to be sub contractors. First of all, there were 2 ment instead of a 3 men for almost a 7000 lb load that took all day despite deciding to rent a shuttle truck instead of going up the stairs. Secondly, they were extremely unprofessional. They left all the plastic wrappings and their garbage including tape stripped off of their own clothes wrapping all over my house and said it was my responsibility to clean after them. Thirdly at some point, one of the guys asked me if this was my first time moving and if I ever gave much thought to how much weight I placed in every box. Fourthlly, he told me if a customer tries to "eff" with us with the payment , we "eff" them right back. We dont accept credit cards, and then if its a holiday like July 4th (which it was when they delivered) and they had no money order or cashiers check, we dont deliver and charge them 1200 overnight storage etc. Also, they did just wanted me to sign the documents without looking them over, and even bulied me as I tried writing my comments asking me to change the wording about stuff that were damaged. He tried telling me the dining table that was broken and he refused reassembling (for safety) was an old break when It wasnt. It was clearly assembled and working when the first crew disassembled it and no mention was made of it being broken on pick up. In short would not recommend them to anyone. read more

Colonial Van Lines - Wraps and tape left in every room stripped from the clothes wrapping from furniture that was not picked up. - Movers Near Me - Pompano Beach, Florida

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I will strongly recommend to stay away from these guys. Speaking to their customer service- Anthony Darden , it all looked easy for them. We decided to go with the with their quote as they were confident it will not go beyond what they quoted. However after visual inspection they decided to quote 50% more than what was initially quoted. We still went with them as they were charging on weight. After it was picked , packed and weighed, the weight came much lower that resembled to the first quote. Also the packaging materials came in much lesser. I asked them for the final price and they never returned the call. After 2 weeks i get a call from the moving company, stating that they will only deliver the goods after the final payment is done. I have moved stuffs from Dubai to Australia and here all locally / internationally. . I have done many moves both locally and internationally and this is the worst experience. They do not have a courtesy to give me a call back While the people at Colonial (Anthony Darden) that I spoke with on the phone were very nice, I was fooled into thinking they were a regular moving company. They sub-contract out the actual moving, so the quality is VERY low. They also estimate low, in order to get the business, and then slap you with the huge bill at the end, when you have no choice but to pay it. Our price was $2,000 over their upper level estimate. When the movers FINALLY arrived after multiple delays, there were only 3 guys, and slow moving ones at that. They put stuff everywhere, even though the boxes were clearly marked. Don't use Colonial Van Lines. It was massively expensive and terrible, terrible service. read more

Follow up to the public Colonial post that they want to resolve the TERRIBLE experience. Great, up to you, Colonial. You have the opportunity to make it right. Have not yet. You will be held publicly accountable. Claims people have reached out- cold, unapologetic, offering pennies in compensation when replacing the lost and damaged items will cost me 2x the whole move, and refusing to take responsibility for the damages and illegal and threatening treatment. This is UNACCEPTABLE business practices. You are responsible for property and what the people who show up to do your jobs do and say. read more

I am updating my review to five stars solely due to Donna's efforts in getting this resolved to my satisfaction. She is dedicated to her job and I appreciate her consistent communication and diligence in navigating us through this. read more

One more update: I received the promised $700 check in the mail today. While it restores my faith in Donna, I will still probably never use this moving company again. read more

WORST MOVE OF OUR LIVES. This sham of a business got us good. They lied about being a real moving company ("our trucks will show up with our names on the sides, we don't contract anything out"). Well "they" showed up three days late in a rented budget moving truck. It was three guys hired out from a third party mover based in TX. The running excuse with their useless move coordinator, "our truck broke down"....you're a moving company right...? Despite paying extra for insurance, they broke over $3,000 worth of our stuff took 4 months to process our claim only to devalue everything below the arbitrary $1,000 deductible. Sorry no compensation for you. Inflated costs everytime we turned around, our initially quoted $3,000 move turned into a $9,000 nightmare and we ended up with broken things in our new home. Filed complaint with BBB. If you want to be lied to, misled, heartbroken and disappointed, boy I have a "moving company" for you. read more

I can't believe how this company manages to stay in business. I scheduled a move over a month ahead of time. I was asked if I could be flexible on my dates and move it back a few days. I was able to arrange that, but had a very strict deadline in which my home had to be emptied. Come day before my rescheduled move, I called them.... because I hadn't heard when a truck would be arriving. They ended up saying they didn't have a truck for me. I asked if I had to find a new company, and Tiara said that was her next suggestion... I paid over 3k on a deposit and they never had a truck for me. I was stuck trying to hire new movers with less than 24 hours notice the week of Christmas. Colonial Van Lines is very unprofessional and I would never recommend them! read more

These people could not give less of a care about their customers, only how they can divert their responsibility. When there is one line of tiny print in the middle of the page that says "delivery only with cash or cashier's check" in the initial team of paperwork after you paid the initial with credit card, the driver says nothing at pickup, the receipt he gives you says nothing, and the account manager snarkily says, "that's why I read everything", that's not service, that's "how can we cover our butt instead of the customer's. Late pickup, told three different stories about the window being guaranteed to start the first day but may bleed into second, then pickup on second, delivered last possible second of a one week window I didn't choose. And nothing but attitude while subbing out to other companies. Nightmare. Seriously, they care not a bit. read more

***** UPDATE***** I read more reviews , found out that there are lots of five stars review was originally one star, because DONNA was giving credits!!!!!! what an interesting way of doing business! If I can put a zero star I will, however I can not. I saw the views good and bad, I was hoping I probably will be a lucky one. But truth is you will never be the lucky one. 1. They claim they have truck, however, they don't. They are just an agent contract your house moving to some out state company. They have two man drive a day or two to your home and pick your stuff and then drove to another state,( further to your destination ) or even more ,in my case is 3 clients in different states then back to their state. Yes ! that's about 3-4 days after from your pick up date. Funny thing is , when I ask them why you need 15 days to drive to a destination, the sale's rep told you ,sometimes because of the weather, storm, snow because of the season. However, what they did not tell you is that , they picked up your stuff and then sitting your goods in their place for another whole week !!Y!E!S! Another 7 days passed your pick up date! Now they tell you, your stuff is finally loaded to a "REAL" TRUCK !!!!!! EXCUSE ME ? IT still in the ware house wait to ship ??????? 2. When they quoted you, they called you many times pretend to be very care about your inventory accuracy. GUESS WHAT , IT REALLY DO NOT MATTER WHETHER YOUR INVENTORY IS ACCURATE OR NOT !!! IT IS $1000 MORE THAN THEY QUOTED YOU. 3. After your initial payment, you will never able to reach your sale rep anymore. !!!! TO SUM UP, NO TRUCK , EXPENSIVE, FAKE STORY, RUDE !!!SLOOOOOOW! If you want this kind of experience , just go ahead use them . Cross your figure on when they will ship your goods. read more

UPDATE: The resolutions manager Donna has followed up and has been very diligent in listening and addressing our concerns, and the company has agreed to an acceptable monetary resolution. read more

Great move... They showed up on time. They were courteous, personable and professional. They explained everything in great detail and packed that truck tighter than vacuum seal Vienna sausages. Everything arrived two days later with no damage what so ever... Would I use Colonial again? In a heartbeat... read more

It's all well and good to have a resolution person BUT it's TOO LITTLE TOO LATE !!! After they have not shown up on the date you CONTRACTED and PAID them for. What good is resolution ? The busiest weekend of the year ( Memorial Day) and you are left in a lurch to find someone else. They don't do what they contract to do - then truly scramble and pester you to make you shut up by offering $$$ for good reviews. SCAM ALERT !!! read more

If I could give them 0 stars, I would. Buyer Beware!! This was the worst moving experience I have had and I have had several moves to compare it to. All of my expensive electronics, including brand new 65" 4k Ultra TV and Bose speaker went "missing." They commingle your things in with other peoples. I have other items missing as well and yet I received someone else's old junky small tv, someone's 6' stuffed animal and other items belonging to others. ALL my Fragile boxes (clearly marked as Fragile) were received looking like pancakes, most in these boxes were broken, needless to say they were severely mishandled. My furniture had protection on it however they look like they drug it across the floor ripping the protection and the couch in all corners top and bottom and table top and dresser. They should have used rollers/dollies. ALL my furniture smells like heavy cigarette smell, it is nauseating. They delivered very late, beyond their promised latest delivery date and held my items for ransom requiring last payment before I even received my items. SO UNPROFESSIONAL in all aspects. read more

The complaints written below are true. AVOID AT ALL COSTS. Or Go ahead and use them. Regret it. Then write your own review here. read more

I have raised the rating of my reviews based upon the resolution I reached with Donna, the resolutions manager. Thanks, Donna.

Update: I was contacted by a young lady by the name of Donna. Donna was very helpful and listened to all of the issues that I had in connection with our move. After several phone calls, Donna was able to provide a resolution that my wife and I are satisfactory with in connection with this move. 11/30/2019 read more

Choose another moving company. We were moving from New Jersey to California. We needed our items to be put in storage. When the movers arrived to my house I knew there would be an issue as they came with a small truck for a 4 bedroom house. They were there from 10a to 1am and still did not complete packing. Now we are in California, I called at the end of July that I needed the items to be delivered by August 20-25. I knew they work by a delivery window. They did not deliver the items until September 3. Which means we had to purchase an airbed to sleep on. When they arrived they asked for payment, I was upset/mad due to the delay. They told me they would credit me $90. Now I am in the process of unpacking boxes. I am at 12 items broken and 8 items missing. And I received an email for another $200 credit and an confidentiality agreement. It is disheartening that people can do this to others. Just disregard your hard work for $$. Items that can't be replaced, a piece of my dead mother's furniture, gifts from my husband, souvenirs from vacations. read more

Horrible company. DO NOT, i repeat DO NOT do business with these people. First of all they are NOT a moving company, they do not own and trucks or vans and do not do any moving, they contract out to other movers. Their customer service is horrible, when you actually do get in touch with someone or an account manager, they act as if you are bothering them. We set up a move with them, and they changed the pickup date without calling us, we had to track them down, then when the driver was late, we couldn't get in touch with anyone at Colonial. Now, almost 10 days later, we still don't have our furniture, and again we had to track them down to find out that supposedly the company they contracted to can't deliver when they were supposed to because there truck broke down, even though they say they have other trucks, nothing has been done. We keep getting the run around, and nobody there seems to be able to do anything except make lame excuses. Again, DO NOT use this company for your move, believe all of the negative reviews online, avoid them like the plague. read more

I'm updating my previously posted negative review to 5 Stars. The only reason I am giving the 5 Stars is for the efforts of Donna in the resolutions department. read more

Do not use this company!!! I was given a low ball binding estimate by my local moving company who was operating as Colonial on the long distance move. The day of the move they subcontracted it out to another company not letting me know about it and the other company had me sign a new estimate or refused to move my items. The other company treated my items like garbage and was charged almost 50% more than my binding estimate. I have been trying to recover the amount I paid above my binding estimate, but I have not been successful yet. Updated: I was able to come to a fair resolution with the moving company. Happy to have closure in this. read more

Don't use this moving company, they have poor communication, they don't deliver on time so they can charge you storage. They were great in the beginning, but once they have your items/furniture and your money you'll never hear from them again. I have been trying for a week to get ahold of anyone! read more

This business is a joke. The salesman tried to lie to me on the phone and talk down about their competition who was offering a lower price. When I told him I was uninterested in them he hung up on me like a child read more

After an escalation of our moving experience within CVL upper management, our issues have been tended to, resolved and our claims satisfied in accordance with our expectations. read more

BEWARE!!!!! I should have read the negative reviews before suggesting this company for my son's move. They were quick to provide a friendly quote and take his money, then the problems started. They gave him a window of 2 days (Saturday-Sunday) for the move. Communication stopped. His contact with the company did not work the weekend. Calling the general number was essentially useless as the agent kept offering that she was "hopeful" this could still happen in the contracted time frame. Once he was informed that the move would not happen, he had to move some personal belongings himself and relocate to start his job. He put me in place for the pick that was now scheduled for Tuesday. I continually asked Kristen (his contact) for a guarantee that the movers would be there as I had a half day drive to get to his place and wait for the movers. She could never guarantee anything and was horrible at returning calls when she promised she would. She finally said on Monday that the move was delayed again until Wednesday. On Tuesday night, she called to confirm this and said although the arrival window was noon-6pm, she was confident that we were on the early side of the window. I tried contacting her several times during my drive on Wednesday to confirm the timeframe. She finally answered about 90 minutes after she was scheduled to be at work and said she was late that day. She saw she had a voicemail from the night before which said the movers were delayed in Chicago and they were not sure if they would be able to move him that day. We were told much misinformation over the course of several days. Although he was told he would have a same day move/drop off - since his new place was only 5 hours away - she now said that the delivery of his items could be as late as 14 days. We cancelled the move and am so glad we did after reading the reviews of the poor handling/destruction and delays of others. I repeatedly asked to speak with a supervisor and the cancellation department directly but was told I could not. Really???? I am still waiting for a call back from a supervisor. Poor customer service and HORRIBLE communication is an understatement. read more

I had the worst experience ever with Colonial Van Lines for my move from Michigan to Florida. This move wasn't cheap, so this could not be the reason for such a horrible experience. First of all, Colonial didn't move me, they used a 3rd party (Ortiz Services, LLC out of Columbus OH) and I was notified the day before pick-up that Ortiz would pick up my stuff. This left me no time to find someone else. Numerous items (in multiple boxes) arrived damaged and moved within the truck from original signed off location. I questioned the Ortiz movers on why my stuff was moved in the truck and why so many broken boxes (including plastic storage bins) and was told that it was from driving thru mountains and that is normal. The movers also tried to give me someone else's items, which I rejected. Colonial wanted to settle with a minimal payment based on weight, which I have rejected. If you want a pleasant moving experience, don't use Colonial Van Lines or Ortiz Services LLC. read more

The long version of our horrific move with Colonial Van Lines is below, but here's the TL;DR version: in the end, Colonial offered us $1,200 as a tiny compensation for the nightmare they put us through, as long as we would agree not to tell anyone about our hellish experience with them. We are not made of money, but rather than be gagged, we turned them down. DO NOT UNDER ANY CIRCUMSTANCES USE COLONIAL VAN LINES! We selected Colonial months before our move, based on their apparently positive reputation. They sent an estimator to estimate the weight of all our possessions, which would be the basis of what we were charged. He was off by about 2,500 pounds, but we wouldn't know that until all our stuff was on the truck, and the actual amount we were going to be charged was increased by $3,000. Warning: the words "binding estimate" on their agreement do not mean that they are bound to charge you that amount. They only mean that IF their estimate is right, that's what you'll pay. If it's wrong, too bad, and you won't find out until it's too late to do anything about it. A week before the move, Colonial called to say that they couldn't send one of their own vans (even though we had booked months earlier) and were sending a subcontractor instead. A day before our moving date, we were told his truck had broken down and he wouldn't arrive for three or four days, the day our buyers were planning to move in! This was totally unacceptable of course, but Colonial said there was nothing they could do about it. I was left to try to arrange to get all our stuff out of the house at the last minute, before the new owners moved in. Colonial did nothing at all to help. I won't go into all the details of how it worked out, but it was the most stressful few days of my life, worse than when my wife had surgery for breast cancer. The actual out-of-pocket expenditures that Colonial's delay and indifference cost us -- changing and extending airline and hotel reservations, booking and canceling other moving crews, etc., etc., etc. -- totaled more than $2,500, in addition to the $3,000 overcharge caused by their bad estimate. This doesn't count my lost work income for the five-day delay or the emotional and mental stress of the ordeal. Colonial refused to pay the $5,500 we demanded. DO NOT UNDER ANY CIRCUMSTANCES USE COLONIAL VAN LINES! read more

Well here it is another two weeks. The stuff arrived at 5 pm on a Friday. But at least it was here. I was promised a refund of about $350 which I have not received. When asking Donna Rose they are waiting for the check to be signed by the owner who travels a lot. They also ask me to take down my review before they sent the check. I said I would not and and complained about the extortion. They relented. I said I would update the review once everything was settled. They also a month ago deposited $250 back to a credit card that does not exist. I am waiting to see if it shows up on a cancelled card but so far it has not. They can not seem to see where the money went they deposited to me. This has been a nightmare. Donna Rose has been responsive and sympathetic but there is not much she can do. Her boss, Leon, and the owner AL (and Al's wife is involved too) call the shots I guess. Basically, I still wish I had picked the most expensive bid. Contact me to find out more. I will update when this finally gets settled. We will see when and if I get a check. read more

We are changing our review status to 5 stars with this company. Donna in the Resolution Department has gone above and beyond to help reconcile with the issues that we had. Thank you, Donna. read more

This company is a scam. They showed up the day of pickup 5 hours late, told me the price to move my items would be double what I was quoted and did not even offer me any insurance like I was promised. My employer was paying for my move, so why would I not buy insurance? I must have asked Colonial 10x why I was not offered insurance but they ignored me every time except one, where their representative said "you wrote on the contract that .60/pound was all you needed" which is not true. I went back to my contract to realize the driver had written that in without me knowing. My items arrived over 30 days after pickup & well outside of the promised delivery window. Daniel was impossible and miserable to deal with, and it's been a fight at every single step. The President of this company is a scam artist and keeps getting sued and starting new moving companies. He was even banned from the industry at one point, look him up!! Avoid this company at all cost. DO NOT TRUST THEM, THEY ARE SCAM ARTISTS!!!! read more

My husband can't physically handle moving our stuff anymore, so I hired Colonial. They answered all my questions over the phone, and while my quote was off (I miss judged the amount of boxes I have) I would definitely use them again. my account manager called me every day to check on me and see how things were progressing, and even stepped in the the pick up team when boxes were left behind. Fast delivery, and all my stuff arrived in one piece. overall very very pleased read more

I am only giving this company 1 star as negative stars are not available. My experience with Colonial Van Lines has been the worst dealing with a company in my life. While the actual movers were decent the company has been impossible to deal with from a customer service standpoint. I would term them shady at best. If considering using Colonial Van Lines run in other direction. read more

DO NOT USE. We paid for movers, we had a moving confirmation and the movers did not show, would not return calls, when we finally reached them Oliver in Communications said he had no idea why but we were just out for bid. After many confirmations they did not show. The escalation team did not return calls. They put us off and we missed our closing. Left to find last second movers. They took my money, did no work. They just left us hang. read more

I never spend time on reviews, but I wrote a novel bc the nightmare isn't over and people should steer clear of this company. The first issue started from the very beginning. I was told they had their own trucks. Another truck and movers showed up so apparently they contract out to other companies which would be one thing IF they had their own trucks and didn't lie to me. One would assume I asked that question because it was important to me for my move. I won't make that mistake again. Also get ready to talk to 10 different people at minimum for your move. The person that takes your order and has you sign your agreement will never speak to you again (nor will you be able to get a hold of them). The company has incompetent coordinators to call you the day of your move to double check that the movers have arrived and that they have ended. You will be assigned a new account manager daily who is also very difficult to get a hold of bc they are on the phone and they are at the mercy of the contracted company to give you information. Going back to pick-up day. A 1400 sq ft house (3 bed/2.5 bath) took 9 hours to move. It was INSANE. A team of 3 showed up with 1 as the lead who did very little. The did not bring the metal for inside garmet boxes so I had to go out and buy these. We had to endup moving all of our boxes from upstairs downstairs ourselves and move all boxes out of the garage to the truck ourselves bc they were SO SLOW. We were told our drop off day would be given to us on the day of pick-up. That was not the case nor could they give it to us within the next 4 days. We called daily to get a status update and always were given the run around- the service provider never called them back and the customer service agents and account managers would say they would call us back that day at certain times and NEVER did. Then we would be assigned a new account manager the next day. One day a few days after our pick up I was called to see how the drop off of our load went. UMMMMMM there was not a drop off. Someone had noted our account wrong. BIG MISTAKE. Today when I called I was told that our drop off was confirmed for tomorrow, but there was no note about the window of time. I was told to contact my account manager with any further questions. When I tried for the next 1.5 hours to reach my account mgr via their extension I only got their voicemail box. When I called customer service back they told me my account. manager just spoke to me and verified my move and that they heard her do so as they were right behind her when I was on the phone. I hadn't spoke to a human at colonial for 1.5 hours and was told I was lying about that. HORRIBLE! I then asked if I should just go sit outside the house all day waiting for the drop off and they said "yes and if it was not delivered that day they are not open on a Sunday so I'll have to call in the morning to rectify the problem". Great, I'll wait outside for 12 hours - great customer service. I've asked multiple times to speak to a manager or someone else and have been told "there is no one else". I asked what would happen if our stuff was delivered outside the window promised and they said they would deal with it then. I have no faith that our drop off will happen tomorrow and that anyone at Colonial will ever know when the drop off is to happen. CUSTOMER SERVICES SUCKS. NO ONE KNOWS ANYTHING. WRONG INFORMATION IS LOGGED ON ACCOUNTS. NEVER USE THIS COMPANY EVER. read more