Don't let the fact that they call themselves " van line " fool you. They are a moving broker. We were told that they would be the only company to be handling ou move. Not true. There was one company that picked up our stuff and another to drop off. Not one time was colonial transporting our furniture. I have used other van lines previously and they were the ones that actually transported our property. Poor customer service late pick up and delivery. Furniture was picked up on the 7th and was scheduled for delivery by the 20th. It's now the 26 and still have not received it. read more

I am only giving one star because there is no option for negative stars. This review applies to Colonial as well as their subcontractor, R&R Moving and Storage out of Van Nuys, CA. This is one of the worst companies I have ever hired for any type of service. The pattern of unprofessional, dishonest, and even criminal behavior was staggering and merits investigation by authorities. Like others on this site, I was lured into hiring this company for my cross-country move by their professional-sounding customer service line. I should have known to be skeptical when they gave me an estimate that seemed more competitive than other companies I had called. They ultimately exceeded the approximately $5,000 estimate for the move by nearly $3,000, but even worse was the way I was treated by their movers and customer service employees, as well as the extreme damage that was inflicted to my belongings when I finally received them months later. Colonial's movers destroyed my television, fan, couch, and mirror, smashed the glass and damaged the surface a valuable framed painting and totally destroyed numerous smaller items. The problems started almost immediately upon pick-up in February. The pick-up crew arrived at approximately 7:30 p.m., nearly two hours after the 4:00 pm - 6:00 pm window I had been provided the day before. More disturbing was the fact that the two-man crew who had been sent appeared to have never conducted a move before. I had hired the company for both packing and moving services, and the men stood around for about a half an hour before starting any work. Once they got started, it became apparent that they had no idea what they were doing, shifting items around the room, staring at pieces of furniture, and struggling with how to remove relatively small items. I was particularly alarmed by the fact that they did not seem to be paying any care to how they packed my belongings, but particularly the more delicate items. I asked them to be especially careful with a collection of paintings that I have collected from overseas. They promised that they would take them back to their warehouse and re-pack them carefully--one of many statements made by this company and its agents that turned out to be a lie. When I received them months later, all of my paintings had been shoved in a single box without as much as a sheet of paper around them. At about 11:30 pm, after about three hours of packing with the job less than half done, the lead mover told me that he was too tired to finish and would have to come back in the morning. I protested because I had to go to work the next day, and he insisted that it was allowed because I had originally been given a 48-hour delivery window. Ultimately, after conferring with the other mover, he decided to stay and finish the job that night, but the mover's midnight meltdown caused another lengthy delay. When he picked up again, he continued to complain that his boss hadn't told him about the job until that afternoon and told me that I had much more furniture than he was expecting. Furthermore, he and his partner shouted to each other in the hallway of my apartment building as they took out items, without any regard to the fact that they were in a crowded building with many neighbors. The packing and move-out was finally finished around 2:00 a.m. At the end of the night I had to authorize a partial payment for the pick-up, though I wouldn't be responsible for the total until delivery. I authorized a payment of $2,000 though I was not given a receipt for this charge. When I got my credit card statement a month later, I saw that I had actually been charged $2,800. I mentioned this to Colonial's customer service team many times, and they refused to do anything about it and seemed entirely unconcerned. When I finally saw the billing statement months later, it was obvious that someone at R&R Storage had written in an extra "0" above the first 0 in 2,000 to up the charge by $800--a clear act of fraud. I remain shocked that Colonial is completely unbothered by its agent's criminal behavior. I was also told by Colonial's customer service and the R&R pick-up crew that they would go weigh the truck the next day and send me the total bill within 48 hours. It was weeks before I heard anything, and at certain points it seemed that Colonial's employees had no idea whether my items had been received anywhere, or if they might be lost. When I finally received the total for the move (which was based on weight), it was more than 50% higher than the original estimate. My items were stored for several months while I arranged a new home in my new city. When I called Colonial to request delivery, the lies started again. Despite the fact that the customer service employee I spoke to when I arranged to use their services told me deliveries would take place within a five-day window, the new agent insisted that they could only guarantee delivery within a three-week range. read more

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EDIT: 8/18/17 - My boyfriend and I received a call from somebody with Colonial who identified themselves as only "Al" yesterday. After further investigation, I am led to believe that we were speaking with Aldo Disorbo, who I believe to be President of the company and/or a co owner. He initially spoke with my boyfriend and asked to have a discussion "man to man". He told my boyfriend it seems as if we are attempting to extort this company and that he had a case for defamation based on my reviews and complaints online (which have all been true and accurate). When Al heard me in the background, he asked my boyfriend to speak with me. He complained to me of my reviews and opinions and told me that I'm not even considered a customer because my boyfriend paid, not myself. He told us "shit happens" and continued to suggest cash in exchange for removing all negativity regarding the company online. We declined. Google: Aldo Disorbo EDIT: 7/29/17 - I have spoken with Yelp headquarters and they are currently investigating the fraud reviews, and the paid off reviews. Shame on you if you signed a contract with this company to remove or change your negative review to positive in exchange for money from Colonial. In some cases, it could be considered illegal. I attempted to have more discussion via Twitter with this company, but they called me a liar and blocked me. Real professional after spending over $5K with them. I did not read reviews of this company before booking them. BIG MISTAKE. Booked them and were told movers would arrive July 3rd. July 1st the date changes to July 4th. We had already made plans to return our apartment keys and cable equipment the 3rd, and with the 4th being a holiday, that would not work. We eventually got the pick up date moved to the 5th (after speaking with multiple customer service reps, moving agents, truck dispatching, and management). We were given a delivery date of the 6th-16th, but I cannot understand how a moving company can't give a more narrow delivery window. These trucks should be planned since they literally run the business. We were promised the driver would tell us a delivery date upon pick up. We were promised 3-4 movers and no more than 4 hours to complete the "move out". Only two drivers showed up and it took almost 8 hours (we almost had to rent a hotel to stay in town to return the keys and cable box equipment next day). The driver did not have a delivery date for us and said he never has delivery dates. We called back the office and they promised a delivery date the next day. This went on every day until the 8th. Throughout this time, we were told multiple lies and misinformation, caused stress, and were even harassed and argued with by customer service for our opinions on the business made in reviews and surveys. Our moving agent changed multiple times, and we probably never spoke with the same one more than once. We spoke with Chris in upper management who promised to remedy our issues. His "remedy" was to offer $400 in exchange for us removing or editing our reviews to display satisfaction. We were sent legal paperwork to sign if we agreed and would be binded to that. We refused the hush money and let Chris know that was an unethical move to make and that most businesses don't usually fix issues by having a customer sign legal paperwork benefitting the party that screwed up. He said he understood and offered us a new agreement - $400 to at least update the reviews and say that we had reached a mutual beneficial agreement and basically "no hard feeling". Beings that this idea still forces us to update our review and sign a contract, we declined. Our honesty and integrity is worth more than $400. If this company truly wanted a better reputation, they would partially refund customers KNOWING COLONIAL made the errors, without a binding legal contract, and accept whatever reviews come of that. Chris said he understood and would talk to his supervisor about sending us a partial refund for our difficulties without any binding legal documents. That was Friday. If you scan Yelp reviews, there is plenty of proof of reviewers being paid off to change reviews for this company. The ratings on their Facebook are much worse and more raw. You see more mention of the hush money pay off and multiple fake 5 star reviews that were obviously done by employees (blank stock photos used for profile default pages, all created on same day Colonial review was left). I would really love to see this company realize what they are doing is wrong and take care of those who have suffered throughout working with them (like my family). If something does not go smoothly while being paid to provide a service, it is the responsibility of that company to fix it in a way that benefits the customer. Hope to hear back from Chris now that it has been nearly 4 days with an actual satisfactory answer. read more

Colonial Van Lines - President, Aldo Disorbo, harassing me on Twitter after declining his hush money to change my review. - Movers Near Me - Pompano Beach, Florida

Horrible service, poor communication skills, delayed delivery, many damaged items. When they arrived to pack up our home, they came with a vehicle that was too small, so they left one man to begin packing and left for several hours to get another truck. We had many damaged and broken items, they dropped a dresser down a flight of stairs, caused damage to our walls, asked us to help them count boxes on their truck (for another customers move). I will never use this company again and will certainly not recommend them to anyone. (I have also made sure that the company I work for removed them from the list of moving companies, so no other employee has to go through what we did.) I attempted to reach out to discuss my issues and after several messages, I never received any follow up as I was promised. read more

Terrible. Please do not use this company - I don't want anyone else to have the experience I have had. The day before delivery of my items they called me to let me know that the weight went over my estimate .... $6k more! and that I needed to have cash or money order to pay for my items on a Saturday for a $10,800 charge. What in the world? How is this even possible. This sounds like a trend from the reviews here ... don't let this happen to you. If you read this, tell everyone you know to not trust all their worldly goods with this company. read more

Where to begin. Okay the "Happy" part. I called to get a quote on moving from Charlotte NC to Hilton Head Island South Carolina. I spoke to a sales rep named Tony Darden. Tony was fantastic at first and answered all my questions and told me he would be my contact through the whole experience. Then the LIES started. I asked if colonial Van lines was a broker and was told by Tony "Great question - no we are not. The movers coming to your house will be employees of Colonial". Not True. I was given a two day window of when the company would show up ... As the days get closer I still didn't have an actual date. A day and a half before the "range" I heard back. I had a day to finish packing. Then the customer service rep switched to a lady by the name of Ashley Moore. What ?? What happened to Tony? That guy never returned one of the five calls I made to him. Okay Ashley now.... Trying to communicate with Ashley it was like banging my head against the wall. It was very difficult to communicate with her. Still is. Ashley did call right when the truck was pulling into the driveway in Hilton head to asked me about the items.... How could I answer when the items were still on the truck. She said she would call me back. Still waiting and I am missing items. The only prompt phone calls I got from this company where when they were calling to collect their money. The actual movers that were brokered in were very nice guys who did a good job. I was a little disappointed though that they did walk into my house without wearing PPE during COVID. But when I put my mask on they did the same. Do not ...do not.... do not use this company! Moving is stressful enough. You don't deserve to be lied to. Hope this helps someone read more

We were contacted by Donna and asked to take down the review and change our rating to a five star review, and in return we would get $400. THIS IS INSULTING!!! $400 does not even begin to cover the damages that were done to our personal property. This company feels that they can just brush off what they did with $400, the amount of damage to our personal property is in the THOUSANDS! I would rather have the satisfaction of letting everyone out there who plan on using them know the truth than get $400. Why would they think the damage to my personal property is only worth $400, we paid thousands to them to ensure they take good care of our stuff. WARNING, to anyone that is considering their service. Take a look at my photos! read more

I did not notice damage to my chest of drawers at the time of delivery, and they denied coverage. The moving company knocked a chunk off the rear foot of the chest of drawers. read more

Colonial Van Lines - Movers Near Me - Pompano Beach, Florida

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This move did not go as smoothly as I had anticipated. With the assistance of Donna at Colonial Van Lines, together we were able to work through most of the issues I had with the moving company. read more

I had the worst experience ever with Colonial Van Lines for my move from Michigan to Florida. This move wasn't cheap, so this could not be the reason for such a horrible experience. First of all, Colonial didn't move me, they used a 3rd party (Ortiz Services, LLC out of Columbus OH) and I was notified the day before pick-up that Ortiz would pick up my stuff. This left me no time to find someone else. Numerous items (in multiple boxes) arrived damaged and moved within the truck from original signed off location. I questioned the Ortiz movers on why my stuff was moved in the truck and why so many broken boxes (including plastic storage bins) and was told that it was from driving thru mountains and that is normal. The movers also tried to give me someone else's items, which I rejected. Colonial wanted to settle with a minimal payment based on weight, which I have rejected. If you want a pleasant moving experience, don't use Colonial Van Lines or Ortiz Services LLC. read more

I am updating my review because Donna of conflict resolution helped me with my complaints. The delays of my move due to the actual company they contract with to do the move of course were still a problem she couldn't fix but she listened and I hope will take them to management. At least she was very helpful. The actual movers themselves would not and will not get more than 2 stars. They only get those stars because the guys were so nice once they were there and the guys that brought my belongings to my new home were also so pleasant and efficient. Thanks Donna for all your concern and your help. read more

UPDATE - Still do not have the rest of my belongings. After thinking that we had come to a resolution, and a few MORE delivery delays...I was promised the rest of my shipment would be here by 7 AM this morning. It is now 8:07 AM and guess what....NO DELIVERY! I was clear with Leon and Donna that delivery had to occur early this morning since I had to go to work. I have had to change my work schedule so many times over the past two months that after today, I may be in jeopardy of losing my job. Donna had asked me to update this review with five stars since we came to a resolution before I received my items. Glad I refused.....and actually, I wish I could take away a few more stars. COLONIAL VAN LINES - WHERE'S MY STUFF!!! read more

Please read whole review. Only reason our rating is being changed is because of the incredible experience we had with Donna. Donna was able to get us our deposit back that the company originally did not want to give us. She truly cares about her customers. Thank you, Donna! Donna is great. I would give this company a 0 if I could. We scheduled our move well in advanced and spoke with customer service reps the week prior and 2 days before... everything seemed to be Going fine. The day of the move, the movers were suppose to arrive between 8am-12pm. By 2:30pm, they still hasn't shown up. Apparently, since they were not from nyc they did not know how to get around the city and drove around for over 2 hrs. I asked dispatch why we weren't called to help and they said they didn't know. We also couldn't reach our customer service person all day. When the movers finally arrived at 2:30pm, they came upstairs to then go downstairs and I watch them then drive away... I called Dispatch again and finally was told they received a ticket and had to find new parking. They came back 1 hour later and told us they could not do the move and would have to come back tomorrow. We told them to forget it. To add to the frustration, we were told we would have atleast 3 movers and 2 guys showed up looking like they decided to become movers that morning. They had no materials and did not even run through our inventory list with them. I truly hope whoever considers booking this company reads this and reconsiders. Your day will only go from bad to worse working this company. read more

We heard back from Colonial Van Lines this week, and after close to a year of discussion, they have shared that they will refund a portion of our moving costs in 2 payments vs spread out over 90 days. It does not cover our losses, etc., however, we want to end this chapter with them and "move on." CVL, Donna in your resolution's department is a treasure and I would give her work and efforts 5+ stars if I could. I can't say enough about her work and efforts--thank you, Donna. She's someone you should not only keep, but use as an example of customer service; problem solving; and perhaps, provide training to your company's staff. She was not nasty or dishonest, she did not threaten or dismiss us and our loss as other staff members did. I was asked, and agreed, to update my post to reflect that we have currently, and hopefully, agreed to a resolution to this matter. I do want to share that they did not make this update a requirement to receive the refund--- as we would not abide by that type of behavior/request. The increase in the star is based solely on Donna's efforts to address this matter. The post will be updated again, to share both the timing of receipt of our refund and if the Colonial Van Lines has indeed, followed through on its word. read more

I heard from the claims department to discuss the issues and sent me forms. The 2 issues were the delayed pickup and missing mattress. I was told they would take care of the delay expenses once everything was paid and then they would review. Now I am told only 1 claim will be reviewed. THIS COMPANY IS A SHAM!!!!! DO NOT USE THEM-THEY ARE UNRELIABLE!!! read more

Our move was terrible. They damaged and broke furniture, glassware and other items. We moved several times and never had such a poor experience. read more

I am very sorry to say, this moving company waited until the day before to advise me they did not have a truck available to move my belongings across country. So at the very last minute, I found myself scrambling to find a new moving company and the worst part was, I had tenants moving into my house so they too had to reschedule. Plus I had to cancel my cleaners and because they were not going to be available for the new move out date, I had to shop around to find someone who could clean my home on a Sunday! The whole debacle cost me an additional $ 5,500.00! I would highly recommend you use another company for moving!!!! read more

While I have received a "smooth this over" reply here on yelp, it isn't good enough. They only seem to care if the bad reviews are public. This company is bad news. Never using them again. BUYER BEWARE! read more

My husband can't physically handle moving our stuff anymore, so I hired Colonial. They answered all my questions over the phone, and while my quote was off (I miss judged the amount of boxes I have) I would definitely use them again. my account manager called me every day to check on me and see how things were progressing, and even stepped in the the pick up team when boxes were left behind. Fast delivery, and all my stuff arrived in one piece. overall very very pleased read more

All of my furniture was damaged. I was sexually harassed by one of the movers. The assigned resolution specialist asked whether I would be willing to change my review in exchange for money. read more

Colonial Van Lines contacted me in Oct 2015 to take down my review. I refused because I felt they provided extraordinarily poor service and the world needed to know. Colonial Van Lines has continued to contact me since that first phone call, via email and phone, and will not stop. Additionally, today they decided to call my parents. This company harasses, and offers to pay people, to get rid of poor reviews. I would not recommend this company to anyone, given their poor service, and their dishonest business practices. Check out my other reviews if you need a good moving company. read more

Horrible moving experience! I wish Google would have had these more honest reviews before we hired this company. Donna the resolution manager was very kind, but nothing will make up for the terrible customer service they have. Go elsewhere! read more

This company is a scam. They showed up the day of pickup 5 hours late, told me the price to move my items would be double what I was quoted and did not even offer me any insurance like I was promised. My employer was paying for my move, so why would I not buy insurance? I must have asked Colonial 10x why I was not offered insurance but they ignored me every time except one, where their representative said "you wrote on the contract that .60/pound was all you needed" which is not true. I went back to my contract to realize the driver had written that in without me knowing. My items arrived over 30 days after pickup & well outside of the promised delivery window. Daniel was impossible and miserable to deal with, and it's been a fight at every single step. The President of this company is a scam artist and keeps getting sued and starting new moving companies. He was even banned from the industry at one point, look him up!! Avoid this company at all cost. DO NOT TRUST THEM, THEY ARE SCAM ARTISTS!!!! read more

The guy who moved me was great! My only complaint was, I was not informed that there would only be one mover. I was planning to get on the highway the same day, however, the move took all day and I had to wait until the next day to drive. read more

This is the worst moving company I have ever used. They promise and don't deliver. Rude people on the phone constantly interrupt you, overly defensive when you don't agree with them, condescending and just plain mean. They change their prices and nickel and dime you after they have your furniture. They use sub contractors who are not really under their control so if you need to adjust your move out or move in time, you are under the sub's control not Colonial's. Basically, you are subject to the whims of a company you never contracted with. They are a broker not a true moving company. I'll bet the only actual payroll they have is their sales staff. I doubt these bozos even own their own trucks. If you are moving across state lines and need to store your items, you would be better served using another company. And look for a company that is flexible with their timing. We all know how moving demands flexibility. You never know if your new home is going to go through and if you have to adjust the delivery date, these clowns cannot or will not adjust for their customers. Once they have your money and your furniture they own you and can do anything they want including ignore you if the relationship is falling apart due to their own fault. I would say they are about as criminal an outfit as you can have. Run for the hills. DO NOT GIVE THESE PEOPLE YOUR MONEY!! read more

I moved from Texas to Colorado with Colonial. I got nonstop calls about my experience and finally spoke with the Director of Customer Relations. I advised of all the damage to my items and was told "sorry but it is quite a process to file a claim". I advised I wanted repayment for all the damage that I am still finding. I was told she would email claim form. Never came. Multiple phone calls and emails and still nothing. Do not use this company if you value your items. read more

Do not use this company. They are extremely disorganized. I've never written a review before, but they were such a mess I felt inclined to. I hired them months in advance, and set a moving date. Then they called me the day before my scheduled pick up and told me they still didn't have a driver ready. I don't understand with months notice how they could be scrambling last minute for a driver. I called them everyday for three days and no one ever had any new information. If they don't arrive within their two day window, you can cancel and get your deposit back. I cancelled and got a upack last minute. Honestly, this is the way to go. The cost of the upack and local movers was about the same as what colonial van lines was going to charge me. Also, the reason they have some four/five star reviews is because they pay people off for them. read more

All of the other 1 star reviews are incredibly accurate. They changed the pick-up window without notice, and they took our belongings on 8/7. We were told our delivery would occur between 8/14 and 8/22. I contacted Colonial a number of times once 8/14 came and went, and when I was finally able to get ahold of someone, I was told to not worry about it, the truck was on the way, and no later than 8/22. I told them repeatedly that we had rental furniture that was due back on 8/22, so that date had to be accurate. Colonial said the movers did not provide them paperwork. I was able to speak with the actual movers who denied these claims to the point we conference called Colonial and were put on hold for 23 minutes. Paperwork was magically found. Colonial tried to throw them under the bus! On 8/21, movers said to expect them 8/28-8/31, another week out! At one point we were told the truck "broke down" (sound familiar?) and I reminded them that we had to rent furniture for another month for more than $1,000 due to their nonsense excuses and delays. They had the gall to tell us we never mentioned to them about the rental furniture, but to send them the bill (since we had to renew for another month) and they would have our account rep review in 2-3 days and let us know what they could do. I did tell you- every time I called, because I had to coordinate pickup of the rental furniture with delivery. And we obviously have the email to prove we sent the invoice to you; makes no sense why they would continue to lie. It's 8/27, and now they are saying 9/2?! Currently have no idea when our items will arrive, or where they are. My daily calls elicit unreliable responses as to our delivery window which keeps gets getting pushed out. School has started for my daughter and we had to spend money on new clothes, since our stuff is who knows where and will get here who knows when. Our quote has skyrocketed. The "concierge" who was highly knowledgeable and reeled us in, stopped all communication shortly after we provided the first deposit. Our account manager is non-responsive, and doesn't address any issues when she does reach out. Instead, she provides a false delivery window and then expects to end the call. Also, she took a weeks vacation, and every time I called someone new answered, and said the account manager would get back to me, but never told me she was away on vacation. We were charged $600 for a shuttle upon pick-up, because Paul, from Colonial, doesn't call the city to handle permits. That was my job. Taking it upon myself to call the city, I responded to Paul with a list of questions from the city, but he responded, with a single nonsense sentence. The clock ran out and the shuttle came. They better not charge us for extortionate ridiculous fees upon delivery, as we will certainly take legal action. Asking to speak with a higher-up will result in no-one reaching back out to you, as indicated by other reviewers. This business is predatory. Stay far, far away. I should have just driven the stuff myself. Or, and this is probably the bigger lesson, I should have let another more reputable moving company come do an onsite evaluation. Natasha from Colonial "warned" me that our estimate would go up $2k for an onsite evaluation from these other companies, and so I foolishly went with Colonial. Of course, the reality is, we would have saved $600 for the "shuttle" cost, and that couple thousand dollar fee another company apparently would have charged us, actually showed up on our invoice anyway, hidden as random and unexpected additional fees. Seeing now all of the other yelp reviews, I was foolish to not come to Yelp first before I used this company, but find relief in knowing that I am not going insane, and the service really is this bad. Will be reporting to BBB among others. read more

It was a terrible experience. I will never use this company again and I discourage everyone to use it. When they came to pick up our stuff (in Minneapolis), they were very pressed with time and they did everything super fast and they were telling me all the time that they had some other business to do. The movers asked insistently for a tip, which I gave them. Our stuff arrived at our destination home (in Chicago) in a terrible shape. Many things were broken and our couch was totally damaged because they had wrapped it in tape without any cover. We had a damage of at least five thousand dollars and they gave us a compensation of 300 dollars because we had not purchased an insurance. The insurance is for exceptional circumstances, while this was just their own fault. I think this company is fraudulent. DON'T USE THIS COMPANY. They should be sued. read more

We had an awful experience moving from New York to Utah. The estimate is based on weight and we added in ample extra weight to our goods to minimize incurring additional costs due to weight as much as possible. The original estimate given to us was $4518 on 1/13/2021. When we paid the deposit and confirmed the move this was increased to $4976 on 2/8/2021 citing rate increases (This should have been a red flag!). Our pick-up crew consisted of 3 people. The lead member of the crew was extremely unprofessional- sighed and grunted the entire time, opened a window in our apartment without even asking (it was a pretty cold day!), we have 2 cats and said that he's allergic and they can't be in the same apartment (even though they were in a separate room with a closed door!). Obviously, we didn't have any other place to put our cats in a 1 bedroom NYC apartment! The company should discuss allergies with their crew prior to sending them to households and also alert customers beforehand so that arrangements can be made for pets. In addition, our estimate was increased to a whopping $7624 pending final weight! He thought that our refrigerator was very heavy! We already had it accounted in our inventory at an estimate of 315 lbs and it actually only weighs 163 lbs! In addition, they added on $800 for packing. I'm not sure what this consisted of. We already had packing accounted for in the estimate at a cost of $166 (for a 65 inch TV, queen bed, crib, mirror and a painting). We were told that other items will be wrapped in standard blankets at no additional cost and we packed our own boxes. So, really the other extra items they had to pack was a coffee table, side table and a drawer that was made of glass that needed special packaging. However, the cost of $800 for packing these items compared to what was being packed for $166 in the original estimate was completely unreasonable.The other 2 members of the crew were just fine and simply did their jobs.Our delivery window ended on 4/11/2021 (they definitely don't honor this window and mentioned that delays are common!). The delivery kept getting pushed by a couple of days every time I spoke with them. I also spoke with a supervisor who repeated the same info and had nothing new to say. Finally, the delivery came in on 4/21/2021. The company pays $30 per day for delays which is really nothing in comparison to the inconvenience it's causing (our 18 month old baby didn't have his crib).The delivery crew consisted of 2 people. They were definitely not professional or courteous in any way but compared to the 1 person at pick-up was much better. We immediately noticed damaged goods- a book case was completely falling apart and we noticed boxes that had large holes in them. When we started unpacking, it was obvious our boxes had been opened and re-taped (we taped each box around at least 5-6 times so that everything's secure. However, there were many boxed that were opened with 1 round of tape going around and securing the box). We just felt completely violated. We also noticed several missing items- wooden frame of baby lounger, a box of a diffuser set that was opened with nothing inside!, expensive bottles of alcohol my husband received as gifts when he left his job in NY that were in original packaging (well-packed in our boxes and should not have leaked) and several other personal belongings. The carrier’s maximum liability is limited to 60 cents per pound, per article. To date, we have not received the reimbursement for the delay in delivery. I will be sure to add a review with what the company does for our losses and damages which I don't expect to be much at all. Please refrain from using this company for your move. As of 11/1/2021, we have still not received reimbursement for the delay or any payment for claims. The company wants us to increase the review rating in order to approve the payment!!! read more

I was contacted by Colonial Van Lines Public Relations department, I received an apology, asked why I wrote the review I did and what they can do to make it better. I explained to her from the beginning to the end my experience, the lack of communication on Colonial's end, the people they have working for them and the sub contractors used how unprofessional, again she apologize and offered a couple of hundred dollars of a refund. I'm just sorry that it had to come to this, I hoping after the reviews that are received that they bring all their staff in for retraining. And I thank the PB Lady Kraslin for showing concern. read more

Best I could hope for really- things went fairly smoothly! I was helping my parents downsize in Minnesota and move to another state, so rather stressful for them and me (especially as I live 6 hour drive from where they were and 5 hours from where they were going to). We needed to schedule pick up with a tight window and they were able to accommodate. Phone process to get a quote was quick and quite accurate. Movers for pick up arrived on time, were friendly, fast and efficient. We needed to change the length of storage from 9 months to 6 months. They were able to do and adjusted the price accordingly without issue. What is keeping me from a 5Star is it is very difficult reaching people when you have a question. They promise a call back, but never happens. As we were waiting to get a date for the drop off, it was impossible to reach anyone. All in all, everything arrived dinner and within times we finally got quoted. Some breakage, but that was my parents being stingy in the bubble wrap, so our fault really. I would use them again. read more

SCAM COMPANY - DO NOT USE UNDER ANY CIRCUMSTANCE We needed to move out of our house very quickly and this was the only company who had availability in the timeframe we needed. We should have known something was wrong when we noticed items we asked to be taken were thrown in the dumpster we had in our driveway at the time. Then we get the call our truck was over estimated weight and we would be charged an extra $800+. We had a few issues with "paperwork" after they picked up our items but our furniture arrived within the delivery window conveniently MISSING priceless (heavy) heirloom furniture. Devastating. It was not at our home and did not make it to the destination. They weighed the truck and then dumped the largest/heaviest items that now "can not be located". The packing list the movers made they were filling out AS THEY WERE UNLOADING. It was barely legible and the 2 men moving our items did not speak English so we weren't able to ask questions about our items until calling Colonial on the phone. And have since received no help just accusatory customer service blaming us. What a nightmare. My elderly mother booked the company and now that I am reading reviews I do not know how this company is still in business. We will do everything we can and file every claim we can to get this scam ring shut down once and for all. read more

Thanks to Donna in resolutions... she is genuinely sincere, she went above and beyond, doing more than I was looking for. I would highly suggest giving this poor woman a raise.... I can only imagine what she deals with! She handled my concerns with absolute professionalism and sincerity. read more

THIS IS A SCAM. This is your sign to NOT hire Colonial Van Lines. It's been a month and I've been sleeping on the floor this whole time - literally. We are still waiting for our stuff with no delivery in sight. They're asking for more money to deliver our items and I'm 100% most of it is damaged. I'll repeat, do not work with this scam company! read more

Colonial has left my husband & I scrambling to find a storage unit at last moment in San Diego during the busiest moving season of the year. My move was scheduled for a time frame between June 19-21 - I specifically asked Lauren Royffe when I should purchase airplane tickets for my family members and I to fly from San Diego, CA to West Palm Beach, Fla. Colonial would be moving not only my house items but two cars as well, she explained that no later than the last day of the Window given to me ( June 21st), I purchased four tickets, one for myself, husband, daughter and dog for June 22nd. The weekend of June 19th I get a call letting me know that now my window of packing and moving has been changed, there are no trucks available to come to my house, then that window comes again, now I am scrabling to cancel airplane tickets plus dealing with my landlord that tells me he will charge me by the day for each day I am staying at our rental home, I called Colonial, explained my expenses due to their inability for a date when movers were coming to pack house items, at this time I cancel one car and send just the other ( which I will get to that story later), they offer me a whole $200 for the expenses I was inquiring due to their lack of commitment. when I couldn't rebook our flights ($821 worth) because I had no date of exchanging to a new one,, plus the $75 per day my landlord is charging me as I stay extra days on property, I found hard to believe the manager & owner of company was not very concerned about the stress this was causing me, I spoke with some empathetic customer service but there was so much they could do besides being empathetic, management were making the decisions. Now I receive an email from Christina Burnette, she is in charge of my account after Lauren informed me she is done with her part of the work,, which is securing deposit and going over household items.. Chritine will be watching over process of moving and will be in contact, I never spoke with her, nor she ever returned any of my calls), I am passed from customer service to customer service as my moving date window changes for the third time without any guarantees, one of our cars is on its way and my house items still not packed and no firm date is set. So, out of panic we scrambled to find a moving truck and storage in san diego, it was so stressful. At the end I canceled our moving with Colonial, they returned back our $3000.00 deposit and I had to look for a new company, because of me trying to move last minute, I had to leave our house items behind in a storage unit- I can not find one moving company that was able at shor tnotice move us, our things will arrive in Florida August 11, 2021... here we are in June! Our car arrived in florida safe, truck driver Adrian ( very professional) was subcontracted by UZ Auto Trans Inc which was subcontracted by Colonial Moving, held my car at delivery site for almost 1 hour because they wanted me to pay in cash for the transport, I told them I was only going to pay by credit card, then they try to threatened me with a 3% fee for using a credit card, I agreed with the extra charge, when they found out I was still going to pay with the credit card with the extra 3% charge they told me that they did not have a way to charge me, continuing to harass me to pay in cash and in the meantime telling the driver that I refused to pay. In the end when I threatened UZ Auto and they saw that I was not going to pay in cash, they all of the sudden found a way to charge my card and release the car, all of this happening while I am on a cross country drive with my entire family and dog during a thunder storm in middle of Texas. You ask me where was Colonial to resolve the issue and abuse with the car delivery? No where to be found! While I was on the phone with the UZ auto Tans owner/manager getting harrased to pay in cash and trying to convince the truck driver that in deed I wanted to pay upon car delivery, I was put on hold by Colonial customer service three times, no one ever came on to help. End of the story, just today I am arriving in the State of Florida, all of our house items still in the storage in San Diego, we had to pack entire house in one day by ourselves, put everything in a uhaul truck into a storage, I lost our airplane tickets. The new company we got told us we are very lucky that Colonial was not in possession of our home goods, there is NEVER a deposit to be given when you book a moving company- never. I have moved before a couple of times using other companies and this is so true, I was never asked to put down a deposit. I should had taking that as a red flag. I have now learn my lesson. We are beyond stressed and tired by the entire fiasco Colonial has caused us. May this be a lesson to all that are thinking of booking this company, Best of luck to all that has had the displeasure to deal with Colonial, as any move can be stressful, this company can make much worse for us all. read more

This company is a constant scam. No one calls you when they're supposed to. I've gotten through by calling 3 or 4 times. WAY TOO EXPENSIVE. Do not trust this company. read more

OMG. I had a horrible experience and so, so much damage from my move from Florida to Michigan. They packed everything but did a terrible job. 1) A large 60" curved screen TV was totally damaged and is unusable 2) Damaged my master headboard by packing thing things together and the nails from one item totally chipped the headboard 3) cracked the mirrored front on a dresser and damaged the door 4) queen master mattress and boxspring were dirty upon arrival 5) twin bed mattress had dirt spots 6) lost hardware for assembling master bedroom set and living room entertainment unit 7) bent the entire front wheel on a women's Schwimm bike (need to replace the whole wheel. Again, they packed everything (so no excuse for damaged items). It took two weeks to deliver and then the driver unpacked everything into the garage, but wasn't able to unpack (ran out of time) and had to come back on a separate day. This is what I expect from backyard movers, not from a company that claims to be professionals. read more

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Cannot overstate how horrible this company is. PS they attempted to pay me $75 dollars not to write this review. DO NOT USE THIS COMPANY. 1) PICK UP: I sat on my porch on pick-up day for 8 hours waiting for them to come. They did not show up nor did they call. The agent that had been assigned to my case did not answer when I called. After hours of calling I was able to get ahold of someone who said "whoops" we probably won't be able to make it for a few more days. They offered no apologies. 2) PRICE: My friend had to cover pick-up as I needed to get on the road. They worked with "Big Dream Movers" who loaded up the truck, locked it, then told my friend she had to sign a new revised Binding estimate (illegal after the truck is loaded) for 2K higher than the last binding estimate we signed. Binding estimate are specifically written so legally you cannot change the price after the truck is loaded. My total was now around 6K. Two weeks later we received a new bill for 9.5K. We responded and followed up several times inquiring about the new price, how is this possible etc. etc. No response was EVER received. Upon delivery the subcontracted company unloaded about about half the truck then turned to me and said "Whoops, you owe us 7.2K" I said I would be paying the company I had the contract with and that was not the final agreed upon price. They called the cops on me when I would not RELOAD the goods already off the truck back into their truck. The cops came and said this was turning into theft on their part. 3) DELIVERY: They promised delivery on no less than 6 different days. I would take afternoons etc. off work, only for the day to come and go with no delivery, and almost worse, no communication or explanation. I cannot overstate how horrible the customer service is from this company. They had trouble telling me where my goods were and intentionally misled me several times. Overall I believe about 40 phone calls and 20 emails went unanswered and unaddressed. They delivered more than a month after picking up my goods. I could go into several other unfathomable details about this company and BIG DREAM MOVERS who they work with, but all I can say is please don't use this company. They are intentionally misleading and caused me and my loved ones extreme financial and emotional distress. DO NOT USE THIS COMPANY. read more

The only reason I am changing my review is becuase of Donna in the resolutions department. She truly does go to bat for each person who comes across her desk. The other person was unwilling to work with us. Donna is excellent and very professional. I still feel that our yard damage should never have been an issue (they have now paid to fix it) and we are getting part of the shuttle fees back. Updating a review that I should have never had to write in the first place if the driver would have been respectful and professional to begin with. read more