We've stayed at many bed-and-breakfast and Airbnb's but this was one of the best! The inn was…read moreconveniently situated, walkable to many restaurants and stores, decorated beautifully with comfy bed, and a sitting area w/lots of sunlight during the day. Loved the library and enjoyed her recommended reading of American Fire. (What a story!) The innkeeper, Kim, was very hospitable, warmly welcomed us as we arrived, prepared a cozy wine down time before we head out to the town. She gave us lots of recommendation for places to eat and things to do and all were fantastic! Her breakfast was scrumptious- yogurt, berries, homemade granolas, egg frittata, avo toast, amazing strawberry cream cheese French toast... She started us with a delicious cup of coffee each day (specially blended for the Inn by the local roaster) at our bedroom-so good that we bought 4 packages for our fam/friends! We'd love to come back and try Matt's boat ride tour and visit nearby Tangier and Smith Island when in season.

Everything about it was great! Beautiful facility, engaging hosts, comfortable bed, lovely…read moreamenities and in the heart of a sweet, small town. We enjoyed meeting the other guests and talking with the innkeeper. We will certainly return.

You should know all rooms are on either the second or third floor, accessed by steps only, and…read morethere is no one there to help with your luggage. You reach the second floor via steep, narrow steps (about 30) with one hand rail. Assume third floor is similar. Not senior citizen friendly. And don't believe the description that says there is a chair lift. During our stay, my wife slipped on about the fifth step from the top and tumbled to the bottom. Fortunately she survived the fall, with some damage to her knee and bruising all over. Local rescue squad was prompt and professional. Ownership never reached out to us which is disappointing. We will find somewhere else to stay on our frequent visits to the Shore.

The bloom is off the rose under the new management unfortunately…read more Where before you were greeted by Gary or Charlotte at reception when you checked in, you are now greeted in an unstaffed and unlit vestibule with a letter containing directions to your room. Where before a breakfast was included each morning of your stay, you now are offered 15% off you breakfast, but more on that later. The dining area is a fraction its former charm, but still charming. The dinner menu is pretty good and both of our dinners each night of our stay there were excellent. For this reason I have given two stars. It would be impossible to say the same about breakfast. In one location, an 8AM breakfast opening was listed. Our Welcome Letter stated 830AM was the opening time. Neither time mattered, because on both mornings the Breakfast service wasn't even open. The entry to it was locked up like an after hours NYC Subway entrance. Saturday morning no human being could be found. We even went back at 10AM to see if it had opened yet, with no change. Sunday morning it was locked up, but there a woman behind the bar to give our key to as we checked out. On both mornings we had breakfast elsewhere. We stay at the hotel for special occasions, and this stay was no exception. Staying at the Charlotte Hotel and not having to leave it was always something we appreciated and looked forward to during the previous dozen or so times we had stayed there before. Unfortunately, I don't think we will be coming back.

I would definitely stay here again. Staff were helpful and accommodating, even keeping the bar and…read morekitchen open a little later than normal because a group of us were having a great time ordering experimental smoked drinks! Their chef was experimenting with some smoked cherry bourbon ice cream, which was amazing!!! And the bartender made me an excellent strawberry, basil smash - perfectly muddled and balanced with the right amount of sweetness. The building itself has character -- its old -- but the rooms are clean, well restored, and the bed was extremely comfortable. It is an old building so when they are full, I imagine it might be a little echo-y. We were on the 3rd floor, though, and had an excellent night's sleep with no noise issues. I might be a little biased as my Aunt owns an old home with very similar walls, doors and floors and it just reminded me of her home Also - in walking distance of galleries, shops and restaurants!

Outstanding food and service. There were 5 guests in our party... we all loved it. Starting with…read morethe nice warm bread and pleasant atmosphere and finishing with delicious deserts and loving our main meal... we all loved it.

Great stay- Staff is awesome. staff at front desk were wonderful- The owner is fortunate to have…read moresuch extraordinary employees, which you rarely find these days! Looking to move around the area and everyone has been helpful, not to mention great location and pet friendly Thanks again for the great stay and keep up the good work!! DZ and Lilli

Disappointing, not like pictures posted on website. Wallpaper pealing, stains in toilet, sink…read morecracked. Dated decor, no USB outlets, 1 office chair in room would not raise or lower. Shower and tub seem relatively new.Carpet worn and probably needs cleaning. Upon entering the room smelled clean. Price and pet fees acceptable, good pet area. This place has potential if ownership would invest

I wasn't sure what to expect when I booked, but I'm very glad we booked it. The Hampton Inn is…read morenewer, very clean, well kept and the staff have been excellent!!

We travel a lot and I can truly say how wonderful this Hampton inn is. I know that they are…read morecurrently rated the 2nd best in the Hampton Inn brand, but seriously, what do you have to do to be #1. The location is ideal. The breakfast is great which includes a couple of waffle flavors. Hot breakfast and the staff makes sure everything is clean and everyone has plenty. You can have breakfast outside viewing the bay! The whole place and the rooms were clean and fresh.

What a find!! Being in the hospitality business over 35…read moreyears and to experience a Beauty with David as the owner, that truly knows how too entertain on highest level. We felt so welcomed. When we drove up that little Mansion we could not believe our Eyes. Directly on the water in a magical setting...something we will never forget and definitely will revisit! We were greeted and got a tour that justified its history. We did have perfect weather conditions, so when we came back from dinner, we enjoyed ourselves for a little walk around the gardens and lake. The view from our balcony was stunning...you really have to pinch yourself...just making sure you're not dreaming...it made us feel happy as can be. The next morning...David prepared a beautiful spread of breakfast. Crab &Swiss cheese omelette, roasted Yukon potato, turkey bacon, country sausage, the bread basket had lavish varieties and customed as well towards my girl who has celiac disease with gluten free options, Room tempered butter, I think even the raspberry marmalade was homemade, fresh berries...I mean nothing was missing and it was put together with such care. Since we were the first of the season...David was able to join us. What a great morning we had thanks to him...thank you so very much!! A must see venue, that is highly recommended!

From the owner: Luxury Hotel Accommodations and Event Wedding Venueread more

5* for customer service 3* for hotel, needs update /repair…read more(note, hotel began renovation fall 2019, however had to stop due to cv19) Accolades - *very friendly and accommodating staff* (late check out, - full hot breakfast buffet, including eggs, waffle griddle, etc (as of April 2021, note, other chains still have their buffet closed) - complimentary coffee and tea in the lobby - nice/ comfortable lounge /lobby/ breakfast area - very reasonable room rates - use lysol to sanitize rooms btwn guests and cover remote - lysol wipes available at lobby entrance Areas for improvement (mostly due to need for renovation) - maintenance /updates needed, no working phone in room, wood shelf and counter were water stained in bathroom, old scratched/rust drains & sediment in drains & commode (likely from the town's hard water) - breakfast staff needs retraining on hygiene (mask down bc admittedly had just put food in mouth *as* she was placing egg omlet on the buffet serving pan, also despite requirement for even the guests to do so, she was not wearing gloves) We would stay here again, but definitely it would be great to see upgrades, repairs, and renovations. *Primary reason we would stay again is thanks to the very friendly staff (front desk Nicki, Melissa, and Shannon DeCarlo/manager).*

Just checked in Customer service is lacking…read moreThere's a big black garbage bag in front of the room we checked into and the hallway smells like wet dog. The downstairs lobby smells like an ashtray Will update if there's improvement but I'm not holding out any hope.

First visit to Cape Charles. Small charming town on the water w shops and restaurants walking…read moredistance. Pros: Small, quaint, 5 room place Well kept, clean w lots of places to sit. Clean community kitchen w coffee, tea, fridge, microwave Quick walk to beach across street 3 rooms w lovely water views + shared patio. Attached restaurant open for breakfast and lunch w a large sitting porch. Cons: Host owner seemed harried and rushed. With only 5 rooms wed hoped to be able to chat about Cape Charles' offerings B&B style. Cameras on the porch. We sit outside a lot so it felt like a real invasion of privacy. The no smoking signs posted shd be sufficient. Noisy (not the hotel's fault) but there is construction & a concrete saw going across the street all 3 days we were there. No water views in rooms 4&5 but a small water view on the shared porch. Shared porch would be nicer w a small planter or trellis between each room for a little privacy. Weak Wi-fi Wed stay again if Rooms 1, 2 or 3 were available.

Favorite Sunday morning breakfast spot with friends. Service is exceptional and food is delicious.read more

Bay Haven Inn is a beautiful place to stay & the holiday decorations were awesome (both inside and…read moreoutside:-)! We were in town for a quick Work Project so only stayed for 1 night, but the location is great (walking distance to all of the Restaurants/Shops) and the Owners, Tammy and Jim, were both very nice and helpful! Also, the Room, Bed, and Breakfast were wonderful! We highly recommend and look forward to our next stay when in town again!

Totally relaxing, hospitality excellent, breakfast superb ... all in all: we're going back!read more