You should know all rooms are on either the second or third floor, accessed by steps only, and…read morethere is no one there to help with your luggage. You reach the second floor via steep, narrow steps (about 30) with one hand rail. Assume third floor is similar. Not senior citizen friendly. And don't believe the description that says there is a chair lift. During our stay, my wife slipped on about the fifth step from the top and tumbled to the bottom. Fortunately she survived the fall, with some damage to her knee and bruising all over. Local rescue squad was prompt and professional. Ownership never reached out to us which is disappointing. We will find somewhere else to stay on our frequent visits to the Shore.

The bloom is off the rose under the new management unfortunately…read more Where before you were greeted by Gary or Charlotte at reception when you checked in, you are now greeted in an unstaffed and unlit vestibule with a letter containing directions to your room. Where before a breakfast was included each morning of your stay, you now are offered 15% off you breakfast, but more on that later. The dining area is a fraction its former charm, but still charming. The dinner menu is pretty good and both of our dinners each night of our stay there were excellent. For this reason I have given two stars. It would be impossible to say the same about breakfast. In one location, an 8AM breakfast opening was listed. Our Welcome Letter stated 830AM was the opening time. Neither time mattered, because on both mornings the Breakfast service wasn't even open. The entry to it was locked up like an after hours NYC Subway entrance. Saturday morning no human being could be found. We even went back at 10AM to see if it had opened yet, with no change. Sunday morning it was locked up, but there a woman behind the bar to give our key to as we checked out. On both mornings we had breakfast elsewhere. We stay at the hotel for special occasions, and this stay was no exception. Staying at the Charlotte Hotel and not having to leave it was always something we appreciated and looked forward to during the previous dozen or so times we had stayed there before. Unfortunately, I don't think we will be coming back.

We've stayed at many bed-and-breakfast and Airbnb's but this was one of the best! The inn was…read moreconveniently situated, walkable to many restaurants and stores, decorated beautifully with comfy bed, and a sitting area w/lots of sunlight during the day. Loved the library and enjoyed her recommended reading of American Fire. (What a story!) The innkeeper, Kim, was very hospitable, warmly welcomed us as we arrived, prepared a cozy wine down time before we head out to the town. She gave us lots of recommendation for places to eat and things to do and all were fantastic! Her breakfast was scrumptious- yogurt, berries, homemade granolas, egg frittata, avo toast, amazing strawberry cream cheese French toast... She started us with a delicious cup of coffee each day (specially blended for the Inn by the local roaster) at our bedroom-so good that we bought 4 packages for our fam/friends! We'd love to come back and try Matt's boat ride tour and visit nearby Tangier and Smith Island when in season.

Everything about it was great! Beautiful facility, engaging hosts, comfortable bed, lovely…read moreamenities and in the heart of a sweet, small town. We enjoyed meeting the other guests and talking with the innkeeper. We will certainly return.

5* for customer service 3* for hotel, needs update /repair…read more(note, hotel began renovation fall 2019, however had to stop due to cv19) Accolades - *very friendly and accommodating staff* (late check out, - full hot breakfast buffet, including eggs, waffle griddle, etc (as of April 2021, note, other chains still have their buffet closed) - complimentary coffee and tea in the lobby - nice/ comfortable lounge /lobby/ breakfast area - very reasonable room rates - use lysol to sanitize rooms btwn guests and cover remote - lysol wipes available at lobby entrance Areas for improvement (mostly due to need for renovation) - maintenance /updates needed, no working phone in room, wood shelf and counter were water stained in bathroom, old scratched/rust drains & sediment in drains & commode (likely from the town's hard water) - breakfast staff needs retraining on hygiene (mask down bc admittedly had just put food in mouth *as* she was placing egg omlet on the buffet serving pan, also despite requirement for even the guests to do so, she was not wearing gloves) We would stay here again, but definitely it would be great to see upgrades, repairs, and renovations. *Primary reason we would stay again is thanks to the very friendly staff (front desk Nicki, Melissa, and Shannon DeCarlo/manager).*

Just checked in Customer service is lacking…read moreThere's a big black garbage bag in front of the room we checked into and the hallway smells like wet dog. The downstairs lobby smells like an ashtray Will update if there's improvement but I'm not holding out any hope.

My 6th visit to the island and definitely the very best place to stay!…read more Very nice rooms and balconies. The rooms all look out at either the ponies or a serene courtyard. The staff is so friendly and professional. There is a cool spiral staircase that leads to the lookout. Nice breakfast served right to your room. Amazing pool in an exotic setting. Will definitely go back!

I was here for a few days with some friends and had a lovely stay at the Refuge Inn. Their…read moreelectronic check-in was super easy to complete before I arrived, making the actual check-in process a breeze. The room was spacious and very clean and had everything I needed for my stay. The brown bag breakfast was ideal and delivered precisely at the time requested. While I didn't partake of the pool or hot tub, they were each well kept and clean. All in all this is the ideal location for a trip to Chincoteague Assateague and I would highly recommend a stop here!

First visit to Cape Charles. Small charming town on the water w shops and restaurants walking…read moredistance. Pros: Small, quaint, 5 room place Well kept, clean w lots of places to sit. Clean community kitchen w coffee, tea, fridge, microwave Quick walk to beach across street 3 rooms w lovely water views + shared patio. Attached restaurant open for breakfast and lunch w a large sitting porch. Cons: Host owner seemed harried and rushed. With only 5 rooms wed hoped to be able to chat about Cape Charles' offerings B&B style. Cameras on the porch. We sit outside a lot so it felt like a real invasion of privacy. The no smoking signs posted shd be sufficient. Noisy (not the hotel's fault) but there is construction & a concrete saw going across the street all 3 days we were there. No water views in rooms 4&5 but a small water view on the shared porch. Shared porch would be nicer w a small planter or trellis between each room for a little privacy. Weak Wi-fi Wed stay again if Rooms 1, 2 or 3 were available.

Favorite Sunday morning breakfast spot with friends. Service is exceptional and food is delicious.read more

Just stayed here for the 4th of July weekend with our preschool - aged daughter l. We were in one…read moreof the Loft rooms. First off, the staff is awesome. We were welcomed the moment we arrived, and that didn't change the whole time we were there. Our thanks to them for all the advice and help making our vacation a relaxing one. The room was, in short, gorgeous and spotless. No loaner beds for kids, but we just brought an inflatable one that was promptly ignored by our little one who preferred to join us in the comfy, king-sized bed. Can't say I blame her. The room had a full kitchen stocked with plates, pans, glasses, large mini-fridge, etc. We could see parked trains from the window, which made our daughter happy. the bathroom is big and also gorgeous (though as a practical matter a couple more hooks to hang up wet stuff would have been helpful). The hotel offers a complimentary breakfast of cereal, yogurt, and coffee, which was perfect for us. The bright breakfast area turns into a gathering space for the rest of the day, with games and a big section of wall set up for dry erase markers. If you want to go to the beach, they have beach chairs and towels you can borrow and outdoor showers if you want to avoid bringing sand into your room when you get back from the beach. If it's pouring rain, they have umbrellas you can borrow. (Did I mention the staff is awesome?) The beach is walking distance from the hotel, and we went there often. Lots of sand. Lots of beach, and plenty of room to set up and chill. The water is warm and shallow enough for a good distance out that it works well for kids. In town there's not a huge number of restaurants, so that kitchen came in handy. There is pretty a good ice cream shop though, and they do a baby cone for little ones. There's also a playground and park within walking distance of the hotel if you need a break from sandcastles and seashells. I'll also say that as a multiracial family we fit in around just fine. The 4th celebration was fun, with music, food, a fishing competition for kids, and fireworks. A crowd of people, but not overwhelming at all. Even though it was late enough we watched the fireworks from our hotel room (kind of awkward, but it worked), it was a lot of fun. So, both the town and hotel are recommended for a visit. Good times.

Our room, 206, was very clean. That's the part that got the rating to a 3. The bed was very…read moreuncomfortable. In the morning, we went to breakfast at 9 am. There was nothing left except yogurt that was just sitting out in a bowl. I made the front desk aware and the man that had been standing there went to let the staff know. No response. No replenishing. No communication. If you are going to charge over $300 a night, care about your customers. Having stayed at boutique hotels here and in the UK, the skimpy breakfast option provided was disappointing.....well, it was nonexistent. Cereal and fruit were empty. I don't expect a European spread, but a simple continental breakfast was, in fact, part of the reservation. We finally just left. Post-survey, nobody followed up. Customer service was so terrible (other than the people working the front desk). The front desk team was helpful and professional. So, clean room and front desk team was great, comfort and customer service were nonexistent. Not a good experience AT ALL.

I wasn't sure what to expect when I booked, but I'm very glad we booked it. The Hampton Inn is…read morenewer, very clean, well kept and the staff have been excellent!!

We travel a lot and I can truly say how wonderful this Hampton inn is. I know that they are…read morecurrently rated the 2nd best in the Hampton Inn brand, but seriously, what do you have to do to be #1. The location is ideal. The breakfast is great which includes a couple of waffle flavors. Hot breakfast and the staff makes sure everything is clean and everyone has plenty. You can have breakfast outside viewing the bay! The whole place and the rooms were clean and fresh.

Room was very clean and pristine. Bathroom was spotless. Room was at a great temperature. Included…read moreseveral amenities like the continental breakfast and access to the gym and pool. Definitely would stay here again.

Good afternoon, I just want others to know this is not what…read morethey advertised. It started within 20 minutes after check-in. I get it, you get what you pay for. But at $170 a night i assumed that it was a decent place to sleep and get back on the road. I had to change my room twice. The first time was due to the room smelling of mildew and the sheets where wet. The staff brought a dehumidifier down and asked if we could let it run for one hour and see if that helps. Remember the sheets where wet also. Finally the staff offers to move us. We got a room on the first floor due to having back issues. They no longer had rooms on the first floor So now I had to repack and carry my luggage to the second floor. Yes, carry my luggage they had no elevator. Room two. We carry the luggage up two flights of stairs with no help or offer from the staff. I took out what we needed and went to get something to eat. After dinner we returned to the hotel, Quality Inn. Try to use the key card and that did not work and it was not abled to be fixed. You guessed it had to repack and move to another room without even the staff offering to help. You would think that they would try to make it right but they did not even offer. So that's my experience staying at the Quality Inn in Exmore, VA. My first and last time

One of the best experiences my wife and I have had. Mark &…read morePaige are the most amazing nice and fun people we have met. The hospitality is unmatched from any places we have been. Place is very clean and set up perfectly. They have accommodations for so many events or parties. The food that was prepared was all made with the best of love and skill. Would highly recommend if you are looking to visit the area you have to stay here you will not be disappointed.

I would give this place 10 stars if it was possible! Despite the proximity to the…read moreWilliamsburg/Yorktown/Jamestown area, this place really is a destination all on its own. The pictures online absolutely do NOT do it justice. Our family of 3 (2 adults and a teenager) spent EIGHT days at this B&B and the location was beyond expectation! This place is a nature lover's dream. We listened to red wing blackbirds, cardinals, and great crested flycatchers sing to us from the trees. A Momma turkey brought her line of tiny babies out to walk across the yard several days in a row. Little boxed turtles scuttled across the yard. Deer popped in and out, frolicking around the property throughout the day. We watched a bald eagle sit in the tree nearby. Fish would jump in the water, herons would dive in and kayakers and small fishing boats went floating by. The pool was beautiful and immaculately kept. We stayed in the two bedroom Roosevelt retreat. It was beautiful! Beds were incredibly comfortable and the rooms were very spacious. The shower had cascading upper showerheads and mid level jets (similar to a high end luxury spa I once visited in Arizona). There was a jetted tub, luxurious shower products, comfy robes and slippers. Rooms were made every day and we were left mints on our pillows. What we loved even more than the beautiful location was the owners themselves. Paige and Mark felt like family by the end of our stay (the kind of family you LIKE to spend time with). They were incredibly generous, thoughtful, and kind. We found ourselves lingering over breakfast with them because they were just such lovely people. They made suggestions on restaurants (including the half price fish and chips!), places to see, things to maybe avoid. Watching them in the kitchen was like having a personal chef for an amazing breakfast every single morning. Everything from eggs benedict, breakfast quesadillas to a traditional English breakfast - never the same thing twice. On our last day, Mark asked our son if he had any special requests and our son opted for a second round of Frank Sinatra's favorite breakfast sandwich (who knew - but it was AMAZING!). They even wrapped up our leftover breakfast food each day so we could snack on it later. They offered hot coffee and orange juice every morning. We also had access to coffee, tea and various tasty snacks throughout the day. I ate way too many yummy brownies and cookies, and my son inhaled Paige's banana muffins. She even made an extra batch so he could take some home on the day we left. This was Southern hospitality and high class luxury at it's finest. Everything about this place was top notch. It was actually HARD to leave because we loved Paige and Mark and their little slice of heaven so much. I cannot recommend this place enough!!