We've been with AMS Insurance for many years, but unfortunately, the customer service has…read morenoticeably declined over time. It's disappointing to see the difference compared to how things used to be. Another concern is that AMS doesn't check or offer quotes from all available insurance providers, which limits your ability to find the most cost-effective coverage. You're not necessarily getting the best value. I recommend checking other companies first--such as Navy Federal, GEICO, USAA (if you're military), and others that AMS may not work with. Be sure to ask which providers they represent and which they don't, so you can make a more informed decision. Personally, I recently switched and ended up saving more than half on my monthly premiums--while also getting better coverage than I had through AMS. Another downside is the process for making policy or account changes. While claims can typically be handled directly with the insurer, all other changes must go through AMS. This adds unnecessary hassle, especially since their current customer service is slower and less responsive. You can't make quick updates yourself, which can be frustrating. Before COVID, I would have recommended AMS without hesitation. But since much of their team now seems to work remotely, the service just isn't what it used to be--and that's unfortunate. I'm grateful to have found a new insurance provider that offers better rates and allows me to manage my policy directly and conveniently.

Met with Chad , he was honest and straightforward, appreciated the information he gave meread more

Carolynn is the consummate professional. As a broker she was able to find the best rate for car…read moreinsurance and the entire process from hello to receiving the final insurance card was inside an hour or two, but would have been sooner had I checked my phone!! If I were to do my own research online it would involve; input to each company with personal data, receive quotes, sift through an avalanche of spam. I was Floored when she said she would get me some quotes and would call back in a little while! She came back with the lowest rates we've ever paid for a high risk (young adult) driver!! The paperwork was clicked accurately and efficiently through email. Then, all this weight and worry of getting the high risk person insured was gone. I have Carolynn to thank. She remains available for any needs arising from the policy. An additional note, her administrative assistant is also very professional. I think this office has the right mix in understanding their insurance carriers and customer care. Give Carolynn a call 1 (702) 242-1152. You will enjoy meeting the staff and have a pleasant insurance experience! Ps I wasn't paid or encouraged to write this. I was the recipient of her services 28Aug26 and just couldn't get over how much of a positive experience I had.

After spending way too many years attempting to call around searching for insurance prices that…read moremake sense ... I decided to look for a local business that does all the leg work for you. Look no further if you're looking at well. Carolynn and her team are amazing. Everything was accomplished in record breaking speed. I am now the proud owner of an auto policy and a home policy that is saving me over $2100 total a year. That works !!!

This Farmers branch has been outstanding. My insurance needs are complicated (across state lines)…read moreand constantly changing. April has been outstanding - always responsive, courteous and super helpful. I went through two different agencies in town (another Farmers agency, then State Farm, and now back to this Farmers) and the customer service is next level here.

I was shopping around for insurance quotes and I decided to call this place based on their yelp…read morereviews and I'm so glad I did! I spoke with Michele and not only was she professional and nice but she did an amazing job of explaining the coverage and details to me. Deciding on an insurance plan can be a daunting task but thanks to Michele I feel so much more confident with the whole process. Thank you so much!

Best insurance experience I've ever had. Called in and spoke with Andrew. He helped me get…read moreeverything set up with no problems. He was able to save me quite a bit of money per month and got me more coverage. Would highly reccomend liberty choice insurance to my friends and family.

Liberty Choice has been my auto insurance agency for a couple of years now. Recently I added home…read moreowners insurance and they were extremely helpful in getting things set up and switched over. The agent was very knowledgeable and he did all the leg work to set up the new account. He made me feel very comfortable because he was able to explain every thing in great detail.

Dear Jim, Business Manager. First of all, calls with concerns or questions to your office are not…read morerecorded! And in a last ditch effort to down play my experience? You're implying I've misrepresented what happened to me! Again, I stand by my review as I do with all my reviews...(I've since moved over directly with my Travelers Insurance.) Which by the way, avoids me any delays, and they're not Commission based as your Agency? If you didn't get my point before in my review, I will reiderate: The rate increase is neither here, nor there. That cannot be changed, as it is across the board? It's the unfortunate way this agent, Martha acted by misquoting my Policy renewal in an email, at which I will post to show she had me thinking that there was no change in the rate at this renewal in October? At which any customer would have at a minimum have Trust issues with at that point. Then blinsidedly, I receive a letter directly from Travelers Insurance that I have a 30% increase? That type of an increase merits a phone call in advance after the email she had sent me, telling me the complete opposite!! With Zero personalized service on behalf of your Agent, which you apparently defend over a valued customer such as I, with this Policy since 2012. Furthermore, my Insurance Carrier, Travelers debunked your Lie you stated in your reply to me..(that in fact all agents were notified of this increase since May 2023!) And not the "only 30 days in advance", as you've stated? I remind you again, defending an Employee over a valued Customer is never an Option for a business Manager, or an owner? "The Customer is Always Right"

Due to an at-fault accident, my teenager's rates skyrocketed with my existing insurer. 360…read moreInsurance came highly recommended, and Stacy was amazing to work with! She helped my daughter understand her options, she was easy to communicate with, and we felt like we were valued as customers. She was able to save us over $40 a month compared to the other coverage, which doesn't sound like a lot, but for an 18 year old, it sure is. I'd never used an insurance broker before - and BOY did it save us time! They're listed in Vegas - we are in the Reno/Sparks area - and they were still able to help! Thank you for an amazing experience, Stacey & 360 Insurance!

what an absolute sweetheart. Needed help with trying to find health insurance for my family. She…read morewas not able to help us, but took the time to give us a referral. Such a sweet lady

First of all, I got my insurance from Costco, so I actually didn't have an agent so when you call…read morein you, just get whoever you get. From the get-go everyone was awesome, so I had them a couple years never needed them for anything then at the end of October I was involved in an accident to which I was at fault my first accident and 30 some years I was a nervous wreck. I called the insurance company. They had already told my car they had already called enterprise and set up a rental. They had found out that it would take at least three or four days for the adjuster to look at the car so they set the rental up for the four days and if I needed it longer, they set it up for longer. The adjuster called me in two days and said that he was able to see the car already and that I would need to go look for a new car cause they totaled my car. I took the car back to enterprise no charges there. I went and looked for a new car new used., I took care of the paperwork that my adjuster asked for sent the title work in within a week. I had my check for my car. I have mine replacement car purchased, and I was done. It could not have been easier. I never met anyone from American Family, but by the time I was done, I felt like part of a family. Seriously I don't think that there's the cheapest insurance around, but they are the best insurance around and I felt the safest with them and the best service I've ever had from an insurance company so if you're looking for good insurance great coverage great service then I would go for American Family insurance. This is my opinion and everybody has one. I'm very happy with American Family and thank everybody that was involved in my case. Thank you everyone.

If you're looking for a great insurance agent and team, look no further!…read moreThey provided excellent customer service and took the time to answer all my questions about Auto, Motorcycle, and Home insurance. Friendly, knowledgeable, and responsive -- I couldn't be happier with the experience.

Recently I was looking to switch insurance companies. I was hoping to save money while making sure…read moreI had policy I felt comfortable with for both my car and home. Luckily I found Alon! Not only did he find me a great policy but he explained everything throughly and made sure I was happy and protected with my new insurance. Alon is always available to answer any questions and is so patient even with all of the ones I have. I couldn't have asked for a better agent.

Excelente Servicio, Aqui si le sonrien Al cliente, y lo valoran!El precio es accessible sin trucos…read moreo precios inflados l. He tenido malas experiencias con aseguranzas que ven a la persona como Un Numero no como Un cliente! Aqui son muy amables y tengan la carteza de que si estan ocupados los atenderan lo mas pronto posible, ya sea por telefono o en persona!

Super nice coustumer service very friendly and respectful even I did not did any business…read more By the lady that answer the telephone almost at closing time