Dear Jim, Business Manager. First of all, calls with concerns or questions to your office are not recorded! And in a last ditch effort to down play my experience? You're implying I've misrepresented what happened to me! Again, I stand by my review as I do with all my reviews...(I've since moved over directly with my Travelers Insurance.) Which by the way, avoids me any delays, and they're not Commission based as your Agency? If you didn't get my point before in my review, I will reiderate: The rate increase is neither here, nor there. That cannot be changed, as it is across the board? It's the unfortunate way this agent, Martha acted by misquoting my Policy renewal in an email, at which I will post to show she had me thinking that there was no change in the rate at this renewal in October? At which any customer would have at a minimum have Trust issues with at that point. Then blinsidedly, I receive a letter directly from Travelers Insurance that I have a 30% increase? That type of an increase merits a phone call in advance after the email she had sent me, telling me the complete opposite!! With Zero personalized service on behalf of your Agent, which you apparently defend over a valued customer such as I, with this Policy since 2012. Furthermore, my Insurance Carrier, Travelers debunked your Lie you stated in your reply to me..(that in fact all agents were notified of this increase since May 2023!) And not the "only 30 days in advance", as you've stated? I remind you again, defending an Employee over a valued Customer is never an Option for a business Manager, or an owner? "The Customer is Always Right" read more

360 Insurance - Email sent to me by 360 Insurance Agent mis-quoting my Rate at my October renewal, as if there was no rate increase! - Home & Rental Insurance Near Me - Las Vegas, Nevada

Due to an at-fault accident, my teenager's rates skyrocketed with my existing insurer. 360 Insurance came highly recommended, and Stacy was amazing to work with! She helped my daughter understand her options, she was easy to communicate with, and we felt like we were valued as customers. She was able to save us over $40 a month compared to the other coverage, which doesn't sound like a lot, but for an 18 year old, it sure is. I'd never used an insurance broker before - and BOY did it save us time! They're listed in Vegas - we are in the Reno/Sparks area - and they were still able to help! Thank you for an amazing experience, Stacey & 360 Insurance! read more

Fantastic and professional service from this team of agents. Steve is the guy for all my commercial clients- Chris and Jim run a tight ship and get the job done. Integrity and honesty is what you get here read more

Stacey Coffin and Brianna the best insurance team we could have taking care of all our insurance needs for our business. Business liability, workers comp and auto insurance . After being with another company charging much higher rates we were recommended to Stacey, over years ago; she shopped around with her pool of insurances for the best rate and coverage for our business needs and yes her quotes were the most competitive no brainer there. Over the last 4 years we have had questions on different scenarios and doesn't matter what time or day of the week it is Stacey and Brianna are there for us. Yes we had to file a claim for Workers Comp, the easiest process dealing with the insurance company for coordinating medical treatment, employee compensation and keeping the employer constantly informed. At time of renewal every year Stacey runs a comparison report on insurance rates so if she can save you a buck you bet she will. read more

3 days of calling to see if I can get a quote... "All agents are busy, someone will call you back." I left my number 4 times, after 3 days of calling they finally had someone call back. They don't seem to give a crap about new clients, I can only imagine how they treat current clients. If you want to wait decades for a quote and be treated like a step child, this is the place. read more

Brianna and Chris were very kind, professional and had a sense of urgency. I would recommend this business without hesitation. read more

360 insurance is a great company! I found them after my previous agent wasn't responding to binding a policy that we needed bound ASAP. I am so thankful I came across their team because they have the best rates, best customer service, and are very prompt. I am in Real Estate and make many purchases a month and they are always on top of it! Specifically speaking, Janet is amazing! She works well with our lenders, which is very important and is transparent with our policies. She also gives us tips for getting the best rate, such as raising our deductible. Thanks 360 insurance for your outstanding service! read more

This insurance company is no good. They don't know what there doing . Sold me an inadequate landlord policy. Cost me over $10,000.00. When I tried to cancel they wouldn't answer the phone . It waited a whole day trying to cancel . Do yourself a favor and Stay away!!!9 read more

360 INSURANCE IS ONLY as good as your agent. Our agent that we took 360 insurance out with was great. We have had 4 new agents and all have been bad. Our insurance went up 40% in one year with NO changes. I will be getting a new insurance company that understands the agricultural side. I give 360 insurance a D rating. read more

I needed a bond to register a trailer with the DMV, and Janet got me the bond at 1/3 the price I was quoted elsewhere. They sent me the paperwork and trusted I would send a check to cover the cost. Business the old fashioned way...trust and true to our word. Thank you Janet and 360 Insurance. I'll be back to 360 Insurance for other insurance needs when the time comes. read more

Since I'm in the market for cheaper insurance I stopped in after finding them on my iPhone. It turns out that I can't buy insurance from them because I am a California resident. But I felt compelled to write a review because they were so nice! Chris was VERY helpful and knowledgeable. In an age where customer service is hard to get, Huggins Family Insurance was really refreshing (and I wasn't even a customer!) read more

I typically don't ever give bad reviews I already had a tow truck insured with them and it was a good rate after some months and i called to insure another truck everything was fine until i wanted to cancel one of the policies for 1 one my trucks and i gave the wrong vin # but i explained to briana that it was the 2nd truck i insured but gave the vin # from my 1st truck which were the same make,model,year and the wrong truck was accidentally canceled i didnt notice that i had canceled the wrong one until i got a letter from the dmv that my truck had no insurance i called Janet and explained the situation and she said its fine that there should be no problem because they are the exact same truck just different vin #'s and that she will take care of everything the next day her secretary briana told me that they cant do anything about it because it wasent there fault which i totally understood, but i had spoke to Janet all the time and never to anyone else so what Janet told me and briana told me are 2 totally different things so then i called progressive (my actual insurance) and they said my dmv fees can be waived as long as the agent calls them and says that there was a miss understanding between the customer and the associates, so then i spoke with janet and explained what progressive had told me and she said that she cant do that because they arent allowed (which they are) so instead of waisting my time and trying to get this situated i just looked for another agent and she fixed the problem with progressive right away and said that she dosent know why Janet's agency didnt just fix the problem because it does not affect the agency in any way. So now i am happy with my new agent. Also a couple months before this incident our company owner had to give proof of insurance in the past in order for the insurance to be cheaper so we gave the list of her insurance to Janet next thing you know they take out $2,000 off the company's bank account because Janet never submitted the proof of insurance of the owner, progressive couldent give the money back but progressive did just credit the extra $1,100 they took away for the future month which was not necessary of happening , really dont recommend this agency if they dont care of their customers and policies then why be a agency. read more

I HIGHLY recommend Chris Huggins at 360 insurance! He has been our insurance agent for over 15 years and he recently saved us over $1000 on our car and home insurance policies! Chris is very personable, professional and dependable! Thanks for all of your help ;) read more

Sasha Bryant was amazing! She answered all the questions I had and I will be asking for her the next time I call in! Thank you so much for such great customer service! read more

My experience with Sasha has been nothing but smooth . She has been helpful and very knowledgeable in the policies. Her follow through and service is excellent! read more

Great customer service. My agent Janet is a very professional representative and I am so glad I was referred. She has always answered or called back in a short amount of time and has even worked on weekends to help get me a great quote. read more

I called here for a quote and spoke with Chris. I told him my renewal was coming up and I wanted to see if they are cheaper than my current company. Chris gathered all of my information and gave me a price that was similar to what I was paying now, but because I appreciated his great customer service I decided to switch companies and have been happy with their continued great service. read more

I've been with 360 Insurance for a couple years now and I have to say, I am so lucky to have Janet Soriano as my insurance agent. She's always been easy to get a hold of and quick to get back to me. Janet also answers all my questions that I have regarding my polices. I also moved from Vegas to California and since Janet can work in both states, I didn't have to switch! It was the best part! I highly recommend speaking to Janet and seeing how she can help, she's also just a great human. read more

Love this place! Had the pleasure to work with Sasha. She was so easy to get a hold of and made sure all my questions were answered. I felt like i was taken care of at every opportunity and that's all i can ask for as a customer. Thanks again guys! read more

I spoke to a young lady named Sasha over the phone today. She was very helpful. Usually I speak to rude people and Sasha made my phone call so pleasant!!! I recommend asking for her when calling!!! read more

Jim Asche is the best!!!!!! He answered all of my insurance questions (and there were a lot!). I'd almost say he was an insurance agent AND a life coach. Thank you Jim. I will refer you to everyone I know :) read more

These guys have got to be the nicest, most honest, at your Beckon call...insurance guys I have ever met. It's a pleasure having Chris and Jim handle all my insurance needs. They saved me loads of money with their no pressure attitude. They earned my trust and handle every aspect of my insurance from personal to business. I strongly recommend them to anyone who is frustrated with their insurance. All it took for me was a quote and I was convinced. I then realized I was overpaying and had minimal coverage. read more

After procrastinating several weeks to get insurance. I found 360 Insurance and my mind could not be more at ease. It was so easy to talk to them and I could not be happier. Thank you so much. read more

Absolutely the best insurance company ever!!! Chris is so easy to get ahold of and gives INSTANT response! I can call him at any time even when he is off or not in the office and he always makes his clients a priority. I have home owners insurance and two vehicles insured by them and I will NEVER work with anyone else!! Thanks Chris for the incredible service you provide!! read more

Stacey Coffin at 360 Insurance is one of the best insurance agents I have ever used. I moved to Las Vegas 2 years ago and have used her and her company for all my insurance needs. Her excellent customer service skills is beyond approach. I would recommend her and her company to anyone need insurance or looking to change insurance companies. read more

Great customer service! Carolyn was very helpful and knowledgeable. She answered all of my questions and was very patient. I would recommend 360 Insurance in a heartbeat! read more

Chris is WONDERFUL to work with. He took all my policies and showed me how I could get the same coverage for less money and then showed me the "FAT" I was paying that I never realized I was wasting money for. He always sends me whatever I need and never complains when I ask for ANOTHER proof of insurance card. (LOL - no really!) Even if you are not shopping for insurance, give him a call ---- the results might surprise you. read more

I've honestly never had such an easy experience with any type of insurance company. As a first time automobile buyer I was quoted way below what other companies were quoting me. Very fast and easy. The lady I spoke with on the phone was so efficient and really cared about my time and saving me money! read more

I have been working with Chris for over 10 years. He and his staff always are available to help with a question or to give me more info on something I am thinking of adding to my policy. I have referred many people over the years to Chris and they have all had positive experiences as well. I recommend Chris and 360 insurance to everyone I can! Give them a call. read more

I am surprised this Yelp page has only 2 reviews. I was recommended to this place by a dealership where my brother bought a car. I thought we found best deal online when shopping for insurance and was skeptical about getting any more quotes. I was wrong. I have received wonderful service from Marlene. The process was really easy, few questions and minutes later I was set up with policy that suited the needs all on the spot. What was cool is that she compares rates from several large known companies that you see on tv commercials all at once. I am impressed with the technology used and results. The rate and coverages will be saving us a lot of money. My experience was all friendliness, passion, professionalism and quality service she provided. I am more educated now about coverages and got 5 star customer service in the process. Wow. I am looking forward to refer you to my friends and family. Thanks Marlene and 360. read more