First of all, I got my insurance from Costco, so I actually didn't have an agent so when you call in you, just get whoever you get. From the get-go everyone was awesome, so I had them a couple years never needed them for anything then at the end of October I was involved in an accident to which I was at fault my first accident and 30 some years I was a nervous wreck. I called the insurance company. They had already told my car they had already called enterprise and set up a rental. They had found out that it would take at least three or four days for the adjuster to look at the car so they set the rental up for the four days and if I needed it longer, they set it up for longer. The adjuster called me in two days and said that he was able to see the car already and that I would need to go look for a new car cause they totaled my car. I took the car back to enterprise no charges there. I went and looked for a new car new used., I took care of the paperwork that my adjuster asked for sent the title work in within a week. I had my check for my car. I have mine replacement car purchased, and I was done. It could not have been easier. I never met anyone from American Family, but by the time I was done, I felt like part of a family. Seriously I don't think that there's the cheapest insurance around, but they are the best insurance around and I felt the safest with them and the best service I've ever had from an insurance company so if you're looking for good insurance great coverage great service then I would go for American Family insurance. This is my opinion and everybody has one. I'm very happy with American Family and thank everybody that was involved in my case. Thank you everyone. read more
