Don't use these guys!!! We arranged for weekend care of our dog on Friday for a scheduled pick-up on Sunday. We also dropped off her food and some treats sharing instructions with the young man who met us at the door. Note - there is no normal entrance here or staff at a desk, you have to be let in by a staff member, from a locked door in what is essentially a small office strip mall. When we decided to cut our trip short and return early, we started calling their number to indicate we wanted to pick her up Saturday instead of Sunday, during their normal business hours. With an initial call around 11am, we indicated we be there around 4pm. No return call. We called again around 1pm and again around 3pm and again no return call. We even sent an e-mail, no response. When we arrived at 4pm there was no one there and no indication there was anyone onsite caring for the dogs in their facility. When we returned the next morning, we were entralled to see a car in the parking lot but it took ten minutes of knocking, blowing our car horn and a phone call before they answered the door. When we finally were able to pick up our dog, we saw the items we dropped off and noticed all the food and treats had not been used. When we asked why it wasn't, the young girl on staff said the instructions were not shared as the young man "must have forgot" to mention that we had left food and treats. This is not what we consider to be quality care so we will never use them again and we recommend that you consider alternative pet care sites. read more