Do not even consider using Collis Roofing!!!
How very disappointing to was to have a huge, beautiful ceramic tile roof that cost tens of thousands of dollars installed on a custom built, Winter Park Tour of Homes property, certified "Green" home, to have a leak after 10 years of it installation...don't they have an average life of 25-30 years?.....only to be further disappointed in the amount of time it took to have Collis scheduled to inspect the roof for a leak (took over two weeks) and then to have to wait another 3 weeks to have it repaired (in this time there was a reschedule of a week which pushed the repair out further....this caused us about a two months of lost time in getting the house eligible to be sold....further disappointments came after we had inside of the house painted and put on the market to have the house fail its inspection because of the roof leak still being active!!!!! So it was not installed right in the first place and then not repaired correctly....When I called Collis about the failed report they said that there was a tree limb still touching the roof so that was likely why the leak was still there....to which I told them it was the first time I had heard about a limb touching the roof from the inspection or at the time of repair so why weren't we notified of it...FURTHER communications and outcome disappointments came, along with frustration when I notified them that we wanted a refund or the repairs done correctly before the closing on the house...the date was two weeks out and was clearly shared with them as we would have to give up $ 5,000 to the buyer (I negotiated this down from $7,200 with the house buyers, on top of the repair bill that we had paid Collis for but wasn't done correctly) to get the leak to get properly repaired. The response I got several days later from someone named Kay in the Repair and Warranty department (incorrectly named as that they didn't warranty any of their work) was that a refund wasn't possible...and after making follow up calls (2) that requested they get the repairs completed correctly, weren't returned promptly, we didn't get a reply until after the closing date on the house. REALLY...it seemed like they knew that since they had our money and if they delayed long enough and frustrated us enough that we would just go away. Pass the word to not use Collis roofing.
Communications made by Cindy Hedgepeth with Bill Caruso on behalf of Jean M. Gilliland (a recent widow who owned the home/property.) read more