Not transparent in billing practices. Sandy does not disclose that the office uses "higher quality" materials than are covered under their contracted insurance plans. Even though they sign a contract to honor your insurance rates, they still expect payment for this undisclosed upcharge to be paid by the patient. When questioned I was informed it was a courtesy to me to even file my insurance claim (that they are contracted with). I was also told it was my responsibility to find out if this upgraded material was covered, that I did not even know about. If this is making your head spin reading this, imagine being the client. In summary- do not rely on their contract with your insurance company to hold water. Do not recommend, which is unfortunate as Dr Carter is wonderful. Staff is who is lacking. read more