There are few instances these days where I can say I get exceptional customer service. Dicks…read moreSporting Goods in Henrietta has provided just that for me for the last two years. When I was looking up their hours I was shocked to see the bad reviews. Our family of five is very active in sports and and strength training fitness. With the help of Gordon (one of the employees in the fitness section) and Marilyn (the woman who is a pillar at the registers at this location) I have pieces together an affordable yet AMAZING home gym. Gordon went above and beyond to help me get what I needed at a price far lower than I was prepared to pay. It helps that I gets lots of rewards and coupons too ;) We purchase all of our baseball equipment and probably 90% of our wardrobes from here as well. Returns are never a hassle and the employees are always great! It's really a shame that consumers only take the time to write bad reviews as I'm sure there are 1,000's of customers who have had the same experiences as my family and I. GREAT JOB DICKS HENRIETTA!!!!!

I order a exercise bike on line and it stated it would arrive on the 9-23-26, I got a email on…read more9-22-26 saying it would arrive on 9-28-26, they added dates that were not listed when I bought the bike and was told that they could nothing they could do change that. Just like other businesses they want your money then they have NO CUSTOMER SERVICE.

Paid a deposit on a handgun and shotgun on Saturday, 8/9/26, and Karl put them in storage with my…read morename on it. When I returned with the paperwork from county clerk on Tuesday, 8/11/26, John, the employee behind the counter, retrieved the handgun, but claimed he didn't know about the shotgun, so a second background check was required. While the background check was running, he left to help another customer, then disappeared. Two other employees took over the transaction, but there was confusion about what steps had been completed. What should have been a simple 30 minute transaction turned into a 2+ hour wait. Very disappointed in Sportsman's Warehouse, not worth a return trip.

As per the "assistant store manager".... "We sell so many firearm optics, we can't keep them in…read morestock"... Ask if your purchase is the display before buying. In the future the store should disclose if a customer is purchasing a display or open box item. I purchased online and went the store to pick up. I picked up the item and drove home which is 50+ miles round trip. When I opened the bag I noticed the manufacturer seal was broken and the optic was not in the box. I called the store and they confirmed the item was still at the store. I asked if what could be done since I was inconvenienced, I was asked... "what are you looking for", and I said a discount for the time and distance since I had to go back to get the item. I was told a discount would be offered but not anything specific. The assistant manager said the all the optics they sell are open box because sportsman warehouse sells them so fast and can't keep them in stock and offer a 10% discount.... $15 is all that my time, travel and effort are worth. No thanks. If sportsman's warehouse only sells displays and open box items that should be disclosed and the industry average for retailers on display/open box items is 15-30%. More than 10% should have been offered in this instance. I will not be shopping at this company in the future.... This was my first and last experience with Sportsman's warehouse.

Friendly staff but they aren't always knowledgeable on sports equipment sizing and fit…read more Good selection of used and new equipment and prices are reasonable. I've sold a few things to them, could I sell it for more myself on Facebook, eBay, or sideline swap? Yes however, I don't have to deal with annoying buyers.

Friendly staff. Organized space. I went there to get floor hockey equipment and the prices can't be…read morebeat.

Went in to look at the spring inventory and walked out with a pickle ball set for 4 for $10. They…read morehave a great selection of outdoor gear. I was impressed by the hiking gear and footwear section. Service was friendly and quick lines.

They do not let sports equipment get in the way of the sports apparel that they sell. If you need…read moreto dress for sports, you're fine. If you want to do sports, maybe look elsewhere.

I'm a longtime shopper at Champs. I buy a ton of shoes from them and get my T-Shirts there…read moreexclusively. They have a really large selection of Nike and Adidas apparel and even their shoe selection is pretty big. The staff is really cool and helpful no matter what you need. You can ask them what stuff is new and what new stuff they have coming in, if you want to stay up with the current style. I highly recommend shopping at this store.

I had a great experience at this location. I was in a bit of a time crunch and needed to get a roof…read morebox for my car and get it installed. I wish I remembered the name of the employee who educated me on crossbars and roof boxes. He was extremely helpful! He also installed the box to my car and made adjustments for me. When we realized the sunroof was blocked he then took the time to readjust the box. For all the time I took up he was still super nice.

Love this place. Nice casual clothing; good quality. TEI membership get you a yearly bonus based on…read moreyour spending. Great return policy. Staff are helpful and knowledgeable

My family purchases most, if not all, of their sneakers from these folks. Great service and…read moreselection, and if there is a color that you want and it isn't in stock, they'll order it for you and you'll get it in a couple of days. Our typical usage is "daily walkers" for the family, maybe an exercise class or two a week. None of us are runners, but my youngest rides his bike every day in all weather types on his college campus and wears these for those daily treks, even in the winter. The hours are limited, but Saturdays usually work out for us when we need a new pair of sneakers.

I went here today primarily because they had a Groupon $25 for $50…read more I had been here a couple of times in the past but many years ago. Actually forgot about it until the Groupon came out. They usually are not lacking in any sizes and are very helpful in fitting you correctly with a good pair of sneakers. They take the time to answer all your questions. Be sure to bring in your old sneakers, so they can examine the wear. These aren't Dick's prices though so beware. Dick's doesn't give you the personal service either. When you leave you are much more knowledgable about your purchase. Will definately go again!

I just really love the big selection and the reasonable prices! Always always have what I needread more

This place had a lot of cost efficient things. I did find small items at low prices I neededread more

I bopped by the UA store after a Trader Joe's run to grab myself the Under Armour mask and take…read moreadvantage of their BOGO 50% off sale today. The store is quite large and clearly does pretty great business, likely thanks to the sales they run on a regular basis and a strong email marketing program. Now that I am vaccinated I am back to a regular fitness routine, with masks still required. I take intensive HIIT classes so I was on the hunt for a mask that was breathable and stayed on and most folks pointed to this UA option. After taking my first class with the mask on I have to say I am SO underwhelmed. I had more success with a surgical mask and silicon bracket. The UA mask, while nice bc you don't inhale it, is really thick and dense with no breathability, making my face so hot the entire time I was working out I had like...swamp face? I couldn't get deep breaths in. The mask is nonreturnable and PRICEY at $30 so this is a disappointment. I'll use it for walks and brisk activities but am bummed out about they hype vs the experience. I digress - I also picked up some WAY marked down workout tanks and a new sports bra. Everything is easy to find and the staff was helpful and courteous. At least I got 50% off the bra with purchase of the mask? WOOF. If you're an athlete or have a kiddo who loves the brand, this is a great spot for deals. Happy shopping! Skip the UA mask for cardio!

Pretty exciting to have an under armour store in Rochester. Decent selection, it's a moderately…read moresized store so not massive amounts of selection. The customer service has been so-so when I've visited. There's more than enough staff to help the number of people in the store but not overly helpful, I had to track someone down more than once for assistance. They've run some decent sales, they seem to be a pretty good mix of an opportunity to purchase new styles but also an opportunity to get good stuff at a reasonable price if you catch a good sale. It feels like they have a better selection of men's clothing vs womens. The right half of the store is mostly men's, front left is women's and back left is children's. Wish they had a bigger selection of women's clothing.