I'm utterly shocked at the treatment I received from Collage HairGroup
I went to book an appointment for a blowdry and the system said it couldn't be processed, to ring the salon. I rang the salon and the receptionist told me that the senior hairdresser I regularly go to won't accept my booking over not being happy with my hair at Christmas and receiving a refund. I just want to point out that I was offered a refund by Collage due to Level 5 restrictions which meant the salon had to close. I consider this to be unprofessional and petty to cut a regular client because they were unhappy with their hair on "one" occasion and not being able to communicate this at the time.
I've been going to Collage for the past 15 years and have given them plenty of custom over the years. I consider it very important to support local businesses but, will be taking my custom elsewhere. read more