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Collaborative Bookkeeping Services

5.0 (1 review)
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4 months ago

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The Casual Bookkeeper

The Casual Bookkeeper

(1 review)

I had a very concerning experience with Kendra at The Casual Bookkeeper last year when I went in…read morefor a scheduled tax appointment. I arrived a few minutes early and she was still with another client. I politely asked if I could use the restroom before our meeting, and she told me I would need to go to Casey's down the street to use theirs. I did as she asked and returned for my appointment. When I came back, she suddenly became extremely upset and went into a several-minute rant directed at me about the bathroom situation. During this outburst she was yelling, cursing, and saying that when she flushes her toilet "stuff flies out of the sink." The interaction was very uncomfortable and unprofessional, especially considering I was simply there as a paying client for a tax appointment. The situation escalated to the point that I recorded the exchange because of how unexpected and intense the reaction was. Afterward, I spoke with the person who originally referred me to her years ago, and they told me they had stopped using her services previously after experiencing a similar type of breakdown. I understand that everyone can have stressful days, but this interaction made me uncomfortable and concerned about the professionalism of the business. Because taxes involve sensitive financial information, clients deserve a calm and professional environment. For that reason, I would personally recommend looking elsewhere for bookkeeping or tax preparation services.

Collaborative Bookkeeping Services - bookkeepers - Updated May 2026

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