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Colfax Pharmacy

5.0 (1 review)
Open • 9:00 am - 7:00 pm

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12 years ago

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West Lake Pharmacy - Frank Russo, Pharm.D

West Lake Pharmacy

(1 review)

I've been a loyal customer at West Lake Pharmacy in Neptune, NJ, for some time, but my experiences…read morewith the current woman pharmacist have been nothing short of frustrating. This is now the third time I've had an issue with her demeanor and lack of professionalism. When you walk into the pharmacy, she is never welcoming--no "hello," no acknowledgment, nothing. Most recently, I walked to the pharmacy in the cold while dealing with severe body aches due to lupus, urgently needing my medication. I had just activated my new Medicaid insurance through Horizon, confirmed that it was active as of December 1st, and was assured by Horizon that everything was in good standing. However, the pharmacist immediately claimed my insurance was terminated, refused to investigate further, and spoke to me in a condescending and dismissive tone. When I asked if I could transfer my prescription elsewhere to get relief faster, she curtly told me the pharmacy was closing and I couldn't do anything until tomorrow. This left me in extreme pain with no solution--and it's not the first time I've experienced this level of indifference from her. I understand that mistakes and technical issues happen, but the lack of empathy, effort, and basic courtesy shown by this pharmacist is unacceptable. I hope management addresses this behavior because patients, especially those in pain or dealing with chronic illnesses, deserve better care and support.

From the owner: West Lake Pharmacy is your neighborhood resource. Because we are your local pharmacy, we get to…read moreknow you, and serve you better than those big name chain drug stores. We can fill your prescription quickly, and answer all the questions you have about your medicine..

Colfax Pharmacy - drugstores - Updated May 2026

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