***DONT BUY FROM THIS COMPANY***, THEY ARE CON ARTISTS. A BIG COMPANY WITH NO MORELS…read more In the month of January 25 / 2026 myself and my wife purchase a kitchen from wicks in staines upon Thames. My wife and I were introduced to a lady called Charlie We were told she is a professional kitchen designer.(****SO WE THOUGHT***) Charlie came to our house and measured our room that was ready to have a kitchen fitted We then had a meeting with Charlie to show us the plan that she had come up with .My wife chatted with her about different options. Going by the design plans that miss Taylor had set out a professional design kitchen(****SO WE THOUGHT***) we ordered are new Kitchen at £15,375.0 at a discount cost and my wife was over the moon and couldn't wait for it to be delivered. Some weeks later the kitchen arrived we check for damage as the delivery driver said you better check them over as a lot of stuff gets damaged in transit also they did drop quite a few box's when unloading the lorry and there was indeed quite a lot of damaged to some of the units,doors, cabinets ETC . I made a phone call to explain there was damage on the units doors ,drawers etc but as the fitters started to build them this is when we then realised the units did not make up square they were not cut properly, Meaning they did not fit flush to the wall. Yet another problem We then discovered that Charlie measurements were incorrect along with the units my wife had asked for were not incorporated within the design Meaning that the kitchen we had was not going to fit properly and had different units a huge error on Charlie's Taylor's part We made a phone call and a few trips to wicks we sent emails To start with we were ignored . We were then asked to send pictures ,we did this sent over 40 pictures We were then asked to get the barcodes off the boxes the units came in We did this I had to continually explain that the kitchen didn't fit and that the units do not make up into square cabinet,just a load of cheap rubbish. The only thing wicks would acknowledge was that some of the units had been damaged This dragged on for so long I then asked for a full refund and to return the kitchen All this time and still not once had anyone suggested for a designer to come to our house and look The way I have been spoken to is disrespectful. unprofessional,rude by a gentlemen at customer services called ***MR KING**** I feel that certain Members of staff are trying to use bulling tactics one being ***Mr King ****I feel they have been treating my wife and I like lesser humans This is deeply invalidating, and exhausting. We are in talks that involve people that are meant to be in a professional environment. We both deserve basic human decency, respect, and to feel completely valued and heard but that's only happened by one person at wicks called Nathan who has worked so hard but sadly he has been ignored by his own customer services team as well. I have been told it's tough luck and as I signed a contract when I didn't. Even if I did if someone makes a mistake they should put it right. At no point have I signed a CONTRACT and they will not show me this signed contract, they say they have. That's because they can't because they don't have one. Had I of signed a contract how then does that give your manager and customer the right to speak to me in that manner i thought that wicks was a reputable company it's clearly NOT TRUE!!!! . I have not asked for anything out of the way Wicks has provided a very faulty kitchen that I am asking for it to be put right . Wicks sent a designer to my house that made an error. I am asking for that acknowledgment and for it to be put right Due to us having no kitchen and living off take aways and sandwiches, and BBQ for 4-5 months the stress it has caused my family with two children. And Wickes constantly ignoring me or telling me I have to spend more money to sort there mistakes out.And Mr King from customer services repeatedly keeps telling US to go to the home furniture ombudsman and I have all this on Email so you won't get away with ripping the British public off. WE ARE NOW IN JUNE AND STILL DONT HAVE A KITCHEN. They have no care about their customers in anyway, as far as I'm concerned Wickes only want your money and nothing else. SO FOR YOU ALL TO SEE of what wickes are doing to the general public I.E RIPPING US OFF ,PLEASE FIND THE FACE BOOK PAGES Where you will find other people who've had the same experiences as us if not worse experiences and you will find mine on there.

Helpful staff, thank you for carrying the heavy package to my car. I do think the shop could…read moreimprove their knowledge when it comes to getting advice for using certain screws for wood vs wall, etc. I'm a bit lost when it comes to that sort of DIY and it would've been good if they had a knowledgeable person to talk to.

John, the Harrow Handyman is pure goldReasonably priced, dependable and trustworthy. I could not…read morefault the standard of his work, whether it is a big job like replacing my garden fence or simply refitting a broken kitchen cupboard door, the quality of his workmanship is second to none. Nothing is ever too much trouble for John and there are never any hidden costs. What he quotes you, is what you will pay. He is always keen to save money on your behalf and will happily talk you through how he will carry out the work. He is becoming very popular but works to a tight time schedule and never starts a job without finishing it as quickly as he can. I would only ever use John now for all the jobs that I need doing in my house, big or small. I have recommended him to family, friends and neighbours and all of those that have used him agree that John is 'simply the best'!!

The finished work he did for me was left very untidy, it has since deteriorated so not happy. He…read moredragged out the work and ended up coming back a few times which I felt was very unecessary as for the amount of work he actually did, I feel it could of been done in half the time! He wouldn't let me explain exactly what needed doing, wouldn't listen to me and just kept talking over me. Quite honestly, I just wanted him to leave, I found the whole experience very stressful having him there!!

Leo is my go to person to maintain our house in islington. Can do attitude and muti talented…read more Couldn't recommend him enough!

I had booked Leonard in to fix a leak and install some appliances with 1 week's notice, but on the…read moreday Leonard didn't show up. When I got through to him 2 hours after he was supposed to show up, he neither seemed like he was aware that he was coming nor very apologetic. He then said he would only be able to get there 3-4 hours later, which would mean that he couldn't finish the job. When I mentioned that we had ordered in the appliances and taken off work for this appointment, his only comment was, if you want me to come, you need to get off the phone. He ended his delightful service by hanging up on me. DO NOT USE THIS GUY! Worst service I've ever had from a handyman and even worse you can't trust him to show up!

Such a very helpful locksmith at Franchi helped me with a jammed lock on my jewellery box on…read moreThursday, 18th April. Marvellous Michael...I called him......he is a real expert, so helpful and nice. Now I can wear a necklace that I love to the wedding tomorrow. Thank you so very much, Michael and Franchi!

Spectacular service -- if only all businesses were to adopt their attitude!…read more I used them twice to change keys, following getting burgled in the first instance and moving into a new flat in the second. They were able to provide mobile locksmith service straightaway, arrived on time, changed my locks efficiently -- and here's the kicker -- charged less than other, local locksmiths! I wasn't present (our managing agent was) for the most recent visit, so the locksmith phoned to let me know everything was done in a polite and professional manner. Now, if only Franchi would provide customer service training for my satellite, telephone, broadband and other utilities providers...