I have boughtat least seven cars from dealerships and I have never had betterservice than I did at…read moreToyota of San Luis Obispo. Thanks to Moises the sales person and Hamilton though finance guy. I couldn't be happier.

Well I never thought this would ever happen ! I was happy with my service experience…read more I checked in for service today at 830 am my appointment time and was quickly assigned a service advisor. Joshua Whitlock. He was very helpful and professional. I have only had previously going back about 20 years, all horrible to bad experiences here with sales and service. So today being pleased was unexpected. It was a long awaited service for a factory recall on the passenger front airbag sensors. Check sensors and if needed replace them. He said 70% have been needing replacement when checked. To make matters stressful for me I came down from Paso. I explained to Joshua that my son in law was supposed to be off today so I could do my car appointment in SLO but due to fires burning all over CA he was not released from his CDF station and I would have to get back to Paso by 1125 to pick up the little one from Pre K. I had called my son as a backup to get him in case I was delayed at the dealership. Well the car was finished in less than 90 minutes. The Seat had to be removed to check sensors and replace them. So all was great and I was able to leave early and get back to North County to pick up the Grandson. I was very pleasantly surprised .

Sales Are Sales, But One Service Guy Stands Out…read more.... Sales: - Aside from "Financing": 4 - "Financing": 2 Service: - Advisor: 5 - Scheduling: 4 - Kept Up-To-Date: 5 - Prologue Software (it's a combined effort with GM): 3 - Waiting Area: 3 (almost always crowded) - Shuttle to Nearby Areas: 4 - Location of the Dealership: 5 This review actually covers 2 parts of the business: Sales and Service My wife and I owned several Hondas over the years and, since I wanted to get an EV in June 2024, I bought a Prologue Touring model. The salesman, who I believe is no longer at the dealership, was reasonable. In fact, all the people I met seemed "reasonable". Of course, maybe that's just the nature of most employees in sales. One incident still sticks in my craw. Right before I finalized the paperwork, my sales guy said he just heard from the "top brass" that in order to immediately claim my tax credit of $7,500...I needed to finance "part of the purchase price". Otherwise, I'd get that $7,500 when I filed taxes in 2025. I was ready, willing and able to simply write a check for the full price, but they said "you'll need to finance around $20,000 of the $62,000 total. Just pay it off after the 1st month. The cost to you will be about $80". It was and I did.....although that seemed like a smarmy way to make extra money from people who fail to pay it off. Now for the better news. My Prologue ran well, didn't have any problems and was a really great experience to drive from June 2024 until October 2025. At that time, parts of the large dashboard started to go blank and error messages began to pop up. The car still rode well, but I wanted to know "what's up". On November 4th, the Service Department said I needed software updates and tried every way possible to get that done, but nothing worked. They determined - together with Honda USA Headquarters in LA - that new "communication hardware" had to be installed. Unfortunately, that wouldn't arrive until December 23rd. Sunset Honda offered a free rental from Hertz, but indicated I'd need to leave my Prologue on their lot for 6 weeks until the part arrived. I declined and kept the car so it could be parked in my garage each night. The hardware did arrive on December 23rd, but since installation could be a multi day process, I scheduled it for December 30th with a pickup on January 6th (I live 35 minutes away). They gave me a loaner from their lot for that week. Everything has been fine since then. I got a recall notice in mid March 2026 to install 11 software updates, but when I brought my Prologue in they discovered it only 1 because of previous work on the car. Through it all - everything - I've had a really great Service Advisor.....Matt Simpson. Matt understood. Back on November 4th 2025, you could almost see the pain on his face when he had to break the news news that each attempt to download new software failed. He seemed to do everything within his control to cushion the blow with each visit in November, December and January 2026. The other Service Advisors at Sunset Honda might be great, but I'd ask for Matt Simpson.

William Anderson was polite. And improved my experience. But I reached out to multiple managers and…read morenever got called so ill be leaving my 1 star right here. *update : currently here waiting for my service that began at 1130 for a " oil change ". Honda said it would be ready by 1230. Its now well after 1 pm. Also, NEW CAR OWNERS ** They decline service on your car unless your car tells YOU its at 15% ... TODAY i was told they noo longer " require " this cap or limitation they simply " loosened the reigns " ..and now they want to " make it right ". Should have been right from the moment I bought the car. What a SLOPPY BUSINESS.. RUN..DONT COME HERE EVER. GO BUY TOYOTA. UNHAPPY ***** with everything sunset honda since purchasing my 2024 Honda Civic Sport with my husband. Its been absolute chaos with the service dept since we started our journey, in our new car. I hope they change my mind after a 3rd attempt at getting EVERY SINGLE THING CHECKED ON MY BRAND NEW CAR THIS WEEKEND... I CANNOT COMPREHEND THE AMOUNT OF CALLS AND CONFUSION AND LACK OF COMMUNICATION THAT HAS OCCURED WITH MY BRAND NEW VEHICLE.....figure it out please your customers are suffering. Customers suffering *********

I have bought multiple cars from McCarthy's in SLO. Steve Snyder was my salesman during each and…read moreeveryone of my car purchases. He always makes sure that we are taken care of during our car buying experience and all of our cars have been mechanically solid. I would recommend McCarthy's to anyone who is thinking of buying a used car. They have their cars checked out by a certified mechanic and they register all their vehicles with Car Fax. You can't go wrong with this kind of excellent customer service and quality of used vehicles. I have referred many of my friends and family to McCarthy's and I will continue to purchase many vehicles from them in the years to come. Our recent purchase was a very nice Toyota Corolla Hybrid and we get amazingly high gas mileage and it is in immaculate shape. McCarthy's is very fair in trading your car in and can offer lower interest loans if you need to finance. Thank you Steve Snyder and the McCarthy's for all your help to us and support in our great community. Matt Easterbrook Atascadero, California

Called to sell my 2019 VW Jetta. The person that answered the phone was apparently in a rush. They…read moresaid submit a review and they would get back to me. Heard nothing, called left two messages. Never heard back. Went to Toyota, sealed the deal for $12k. Toyota sold it a few days later.

If you enjoy being hounded by sales calls long after you've asked them to stop repeatedly, then…read moreCoast Nissan is your place. I've spoken with multiple managers, made multiple requests to be removed from their call list, and yet... they still call. Over and over. It's beyond unprofessional, it's predatory. This kind of behavior tells you everything you need to know about how they view customers: as targets, not people. If they can't honor a simple do-not-call request, why would anyone trust them with something as major as buying or servicing a vehicle?

I bought a 2025 Rogue from Nissa in San Luis Obispo. I just received a Recall on that Car. I…read morecalled The Nissan and left a message 10 days ago and no answer. I just called (04/20/2026) and talked to a service rep, he said take it to Santa Maris which is 70 miles away one way. I am not able to do that . This Nissan (Coast Nissan) is worse than any dealership that I have ever dealt with.

We've bought our last four cars from Landis Auto Sales in San Luis Obispo - all Hondas - and we'll…read moreprobably buy our next one there too! Working with Scott Landis, the owner, is always a pleasure. He's honest, straightforward, and makes the whole process easy and stress-free. Our most recent purchase was a 2020 Honda Fit with only 10,000 miles - and we absolutely love it. It's surprisingly roomy, perfect for trips to the nursery or hauling musical instruments and gear to our gigs. Plus, the gas mileage is amazing - 41 mpg on the highway and high 30s in town. Great things really do come in small packages! Whenever any issue has come up, Scott has taken care of it immediately and without hassle. It's rare to find a car dealer you can truly trust, and Scott is one of them. Highly recommend!

I bought a super low mileage 2013 Tacoma from Scott with a rebuilt title. He was patient while I…read moredid my due diligence and research into the vehicle history. I don't live in town so he went out of his way by dropping it off and picking it up from the mechanic of my choice for inspection. The vehicle was absolutely spotless and got a rave review from the mechanic. He installed brand new Toyo tires for free, and when I decided I wanted the A/T's he called the shop and got me an appointment to swap them that day, free of charge. Scott was courteous and communicative throughout the whole process. I love my new truck and very much appreciate and trust Scott!

Thanks to Vincent and Cory for getting our 2024 Sprinter with only 9,000 miles in for emergency…read moreservice !! We were on a road trip from San Clemente to Pinnacles NP when we heard a hissing noise and lost power on the freeway ! We had to be towed (by Christoper at Gil's towing - thank you!!) and Vincent got us in right away - Cory diagnosed the issue, made the repair and got us back on the road on a Friday just before close. We can't thank you enough !

I am extremely disappointed with MB of San Luis Obispo. I purchased a 2025 GLC 300 in January 2026,…read moreand with just 3.5 months of ownership, I start getting a warning that a sensor was "temporarily unavailable." Every time this happened, I lost the ability to use cruise control. After brining it in, the issue turned out to be caused by a spider living behind the front emblem, blocking the sensor. What's frustrating is that I was charged over $400 for the "repair" because it was deemed "not covered under warranty." From the looks of the "repair" they popped off the front emblem and cleared the spider web. Mercedes-Benz should seriously consider improving the design of this sensor system, especially since it is internal, so something as minor as a spider doesn't disable a SAFETY feature. For a vehicle and brand at this level, I expected much better.

We went to this dealership in search of a good used car. We had already been to several other…read moredealerships on our quest. As we walked the lot they said their used car inventory was small and then asked what we were really looking for. Given our criteria and what our budget Anthony (our sales man) pointed out we could find a new Hyundai that exceeded our expectations. After a test drive, we told them that we were going to continue our quest since we were still investigating. We circled back to look at new cars at the previous dealerships. One sales lady used the "what do I need to do to get you into a car today?" method. We realized Hyundai had the most to offer. size features and warranty. We were very pleased that Hyundai was so confident in their car that they actually suggested we shop around. We ultimately purchased a car that exceeds our expectations, has phenomenal warranty, and will last us a decade. One final note is the finance manager actually soft-pedaled their extended warranty. He reminded us that the car already had a 10 year warranty when we were asking about extended warranties. Our salesman was Anthony and I feel very good recommending him to others.

Alright I'm trying to make This as detailed as possible. Independent Pre purchase inspection…read morerevealed $2700 of Fix Their 2014 Ford Expedition price at around $14,000 to include all the fluids to be changed out and one spark plug. which is an incredible amount of money for something that I wouldn't think would cost that much. The inspection was done by Rizzoli a highly trusted local group which gave me a lot of advice as to what kind of car to buy before I even went to any dealerships . Hyundai refused. They said that this inspection was just mere recommendations to which I say what is the point of even doing independent inspection With that attitude. I countered their $14,000 price asking them to apply to $2700 of fixes which they could do themselves in their own shop. And then I asked for an additional $2000 Discount for the hassle and the depression they sent me through because I was sure I was gonna buy this car because I was sure it was gonna pass the inspection. it did not. Absolutely under no circumstances should you buy a used car from the Hyundai dealership in San Luis Obispo They will not honor an independent inspection so therefore they are not trustworthy.

We own two Chevy EVs. The newest one we bought at CB Chevrolet and both have been serviced there…read more This dealership, under the previous owner was snooty, arrogant and completely uninterested in anyone who didn't own a Mercedes. (The other brand they sold.) So we were reluctant to use them for anything. But, friends told us that the new owners have completely changed the business. They were right! The new owners have hired a new team, re-energized the Chevy brand, and genuinely seem interested in selling and servicing Chevys and Mercedes. The new staff are professional and very personable. The purchasing experience of our new Chevy Bolt was actually a breeze and very pleasant. We've now taken both cars back to CB for service and have been completely satisfied. The Chevrolet service advisers, Enrique and Jasper, are both so knowledgeable and professional, and they treat me like I'm a really valued customer and friend. What more could I ask? Service like this is so exceptional in today's world. I highly recommend this business.

I'm extremely disappointed with the way CB Chevrolet handled the warranty issue on my wife's…read morevehicle. The tail light failed due to moisture inside the sealed housing -- a clear manufacturing defect that should be covered under GM's warranty. Instead of helping, the dealership tried to blame me by claiming there was "paint on the housing," even though I have never painted or altered the vehicle in any way. To confirm, I took the vehicle to another Chevrolet dealership, and they verified there was no paint, no pre‑existing damage, and nothing that would make me responsible. It was simply a defective part. Despite this, CB Chevrolet doubled down on their incorrect assessment and even refused to service my vehicle because I disagreed with their claim. Because of their refusal to honor the warranty, we have now been without a vehicle for almost two weeks, and we are looking at over $2,000 out of pocket just to get the issue fixed -- something that should have been covered from the beginning. What makes this even more frustrating is that my family has been buying cars from this dealership since 2019. We expected honesty, professionalism, and support as loyal customers. Instead, we were met with blame, refusal of service, and a complete lack of accountability. CB Chevrolet failed us, and we will not be returning.

CAUTION: BEWARE FOR A PATTERN OF UNETHICAL DECEPTIVE BEHAVIOR, HIDDEN FEES AND SNEAKY, LIKELY…read moreILLEGAL, PRACTICES I purchased my vehicle and regularly service my vehicle at this dealership. Throughout the years I've had multiple interactions with different representatives at this establishment, it's never been great. I fear that many people are being taken advantage of by this grossly mismanaged dealership. For the sake of chronology, I will begin with my initial negative experience. Clay Brechter, sales representative, helped me pre-order my vehicle from the manufacturer with all my desired customizations due to lack of dealership inventory. My initial experience with Clay was a positive one. However, once the vehicle was delivered things started changing for the worse. Vehicle arrived without some of the customizations installed on the vehicle and, to my surprise, Clay wanted me to pay an extra, previously undisclosed, installation fee ($500+), beyond the original quoted price. Why? His reasoning was that manufacturer failed to include it. Then came the finance guy that decided it was ok to blatantly lie about the actual cost of a "dent repair" plan. He claimed that it would ONLY add $1 to my monthly installments. As someone that's worked in the insurance industry, this did not make sense to me at all as it sounded too good to be true. I proceeded to ask for a brochure with more information. To my surprise, the brochure talked more about "Roadside Assistance" than the offered dent repair coverage. Note this is "paintless dent repair" coverage as per brochure, "minor detail". After I declined coverage, the finance guy just froze as if he wasn't expecting me to decline "such a good deal". He just stared at his computer for a good minute as if he was trying to figure out the best way to put on an Oscar worthy performance. With a puzzled look on his face, he exclaimed "oh, that's odd, looks like payments are actually going to be a bit less than originally quoted". Wonder why? Yes, indeed, a true miracle! Without the "dent repair" coverage, I would now pay over $30 LESS per month. Yes, I saved myself over $2,000, over the whole length of my loan, for declining a coverage that would "only cost me $1 per month". Fast forward to today's event, Colin from the Express Service Lane provided me an estimate of $123.45 for my maintenance service, which I agreed with. When picking up my vehicle and paying with a credit card I was informed about a 3% processing fee for using a credit card. I which I interpreted as clear defiance of Civil Code section 1748.1 and Senate Bill 478 effective July 1, 2024, which bans hidden fees and deceptive practices known as "drip pricing", I requested that they remove such fee. The service rep, Colin, was very polite and said he would have a manager come over. Obnoxious Paras Shukla, who introduced himself as the sales manager, the only manager on duty at the time, was not so nice and polite. He was quick to dismiss all my concerns before I had the chance to fully express myself. He was not even willing to hear me out and said that he would have to refer me to his attorney. He acted very unprofessional throughout our conversation. So, I requested that he provide me a signed document in writing indicating that they would charge me a fee of 3% for utilizing my credit card instead of cash. He declined to provide me with such document. After the continuing harassment from such a poor excuse of a manager, he said that he would have to refer this matter to the general manager. I agreed to speak to the general manager. He then proceeded to call "myKaarma", the credit card processing company. Yes, I was confused too. I suppose his General Manager is the credit card processing company. He was on the phone with them for about half an hour, while referring to me to them, in my presence, as an "angry customer", he requested the legal terms that allowed them to charge such fee to the consumer (I did not ask for this), missing the whole point of my complaint entirely. Attached is the initial quote provided to me before the additional undisclosed, unadvertised processing fee was charged to me AND the receipt detailing the charges and processing fee aka "surcharge amount". I am no legal scholar, by any means, but in my interpretation, these practices seem to me to be in clear defiance of the law. I encourage all patrons of this establishment with similar experiences to file a complaint with the BBB or Attorney General. This harassment and insult to our intelligence must end!

We bought our 2021 Subaru Ascent Limited at the end of 2020. My pregnant wife was 1/2 a month from…read moreher due date and her AC just died. We test drove many vehicles, but Subaru was known for their reliability and customer service. We loved the Ascent, can't say the same for service. 1. We ordered some parts and scheduled with them to have them installed. When I showed up on the day that they were supposed to be installed they said they didn't arrive yet so they can only do a partial job. Then I came back at another time in which they told me they once again didn't have the parts yet. I had to take work off to drive 23 miles to be told that it had to be done a different day so I drove another 23 miles back to N. Atascadero. They also found that I needed a new front seat and so they had to order that again and I had to come back another day. 2. I paid the 30,000 mile fee to get everything checked. 3. my car was making a weird noise and we brought it in and it was supposedly a part that was recalled. Too bad I was in the waiting room with a two-year-old at the time and they didn't tell me for 2 1/2 hours what the problem was. They said I should've been told after a half an hour. 4. When I got the car back, I checked out the engine and there was no coolant. I had paid for that service for the 30,000 mile check and they said to replace that recalled part there was no way they drained the coolant tank and I said so four months ago obviously they didn't put coolant in my car. Is that what you're saying and then they kind of said well it could be either way. My wife had told them after many missed steps in the beginning that we were going to get rid of this car if anything else happened and the coolant was the last straw. It's usually hard to reach them when you call and they're always confused when you go in. So if you like really bad customer service and real bad service to the vehicle, Rancho Subaru is your place! All their charitable works and pet friendly advertising can only get them so far. We immediately went to BMW traded in the ascent and got an X5. Now we receive real service on top of having the great car. * I tell everybody I know and will never ever go back there again!*

Visited with David at Smith Volvo service, 140k mile service, and again what a wonderful Gentleman…read moreand experience. consistent with my prior reviews, simply the benchmark, there is no substitute for a local dealer that values, knows you and values your business. Anecdotally, I was just looking at other independent reviews by other customers, and one remarked how they had purchased an Audi, and really miss the unique Smith Volvo experience. I echo the sentiment, as it really is that good. Again, David went above and beyond, not only the oil change, but a much needed serpentine and timing belt replacement, all in a day. Efficiency more akin to a F1 pit stop, simply brilliant. David, thank you for everything and for making my beloved V60 'a keeper' and I great condition, it's much appreciated. See you in 10,000 miles time

Kind of funny, but I started this review 5 years ago and forgot about it. The Mrs. and I drove…read morethrough SLO this past weekend and was reminded of Smith. Long story, short, back in 2020 I got it in my mind to look at a car for my daughter, then scratched that idea and found one for myself 165 miles away at Smith Volvo in SLO. At the time it was an 18 year old (now 23) Porsche traded in by someone the dealership knew. At least that was the story I was told. Cut to 5 years later and the car has been a dream with none of the Porsche-specific issues I had been warned about. Thanks guys. I appreciate the experience, the car, and my sales guy... whatever his name is. ;-)