Sales Are Sales, But One Service Guy Stands Out..... Sales: - Aside from "Financing": 4 - "Financing": 2 Service: - Advisor: 5 - Scheduling: 4 - Kept Up-To-Date: 5 - Prologue Software (it's a combined effort with GM): 3 - Waiting Area: 3 (almost always crowded) - Shuttle to Nearby Areas: 4 - Location of the Dealership: 5 This review actually covers 2 parts of the business: Sales and Service My wife and I owned several Hondas over the years and, since I wanted to get an EV in June 2024, I bought a Prologue Touring model. The salesman, who I believe is no longer at the dealership, was reasonable. In fact, all the people I met seemed "reasonable". Of course, maybe that's just the nature of most employees in sales. One incident still sticks in my craw. Right before I finalized the paperwork, my sales guy said he just heard from the "top brass" that in order to immediately claim my tax credit of $7,500...I needed to finance "part of the purchase price". Otherwise, I'd get that $7,500 when I filed taxes in 2025. I was ready, willing and able to simply write a check for the full price, but they said "you'll need to finance around $20,000 of the $62,000 total. Just pay it off after the 1st month. The cost to you will be about $80". It was and I did.....although that seemed like a smarmy way to make extra money from people who fail to pay it off. Now for the better news. My Prologue ran well, didn't have any problems and was a really great experience to drive from June 2024 until October 2025. At that time, parts of the large dashboard started to go blank and error messages began to pop up. The car still rode well, but I wanted to know "what's up". On November 4th, the Service Department said I needed software updates and tried every way possible to get that done, but nothing worked. They determined - together with Honda USA Headquarters in LA - that new "communication hardware" had to be installed. Unfortunately, that wouldn't arrive until December 23rd. Sunset Honda offered a free rental from Hertz, but indicated I'd need to leave my Prologue on their lot for 6 weeks until the part arrived. I declined and kept the car so it could be parked in my garage each night. The hardware did arrive on December 23rd, but since installation could be a multi day process, I scheduled it for December 30th with a pickup on January 6th (I live 35 minutes away). They gave me a loaner from their lot for that week. Everything has been fine since then. I got a recall notice in mid March 2026 to install 11 software updates, but when I brought my Prologue in they discovered it only 1 because of previous work on the car. Through it all - everything - I've had a really great Service Advisor.....Matt Simpson. Matt understood. Back on November 4th 2025, you could almost see the pain on his face when he had to break the news news that each attempt to download new software failed. He seemed to do everything within his control to cushion the blow with each visit in November, December and January 2026. The other Service Advisors at Sunset Honda might be great, but I'd ask for Matt Simpson. read more

William Anderson was polite. And improved my experience. But I reached out to multiple managers and never got called so ill be leaving my 1 star right here. *update : currently here waiting for my service that began at 1130 for a " oil change ". Honda said it would be ready by 1230. Its now well after 1 pm. Also, NEW CAR OWNERS ** They decline service on your car unless your car tells YOU its at 15% ... TODAY i was told they noo longer " require " this cap or limitation they simply " loosened the reigns " ..and now they want to " make it right ". Should have been right from the moment I bought the car. What a SLOPPY BUSINESS.. RUN..DONT COME HERE EVER. GO BUY TOYOTA. UNHAPPY ***** with everything sunset honda since purchasing my 2024 Honda Civic Sport with my husband. Its been absolute chaos with the service dept since we started our journey, in our new car. I hope they change my mind after a 3rd attempt at getting EVERY SINGLE THING CHECKED ON MY BRAND NEW CAR THIS WEEKEND... I CANNOT COMPREHEND THE AMOUNT OF CALLS AND CONFUSION AND LACK OF COMMUNICATION THAT HAS OCCURED WITH MY BRAND NEW VEHICLE.....figure it out please your customers are suffering. Customers suffering ********* read more

Even though I dont have my honda anymore, I have always been treated with respect. Ammon is the best. He goes to the mat for you, but my last lease , they couldn't do much for me. He tried so hard. I will always recommend Sunset. read more

Beware of these con artists I will show you exactly what they do I was gonna buy a Toyota RAV 4 and they told me it was gonna cost $14,000 except when you go inside they quote run the numbers now when they say they're going to run the numbers what that means is they're going to tack on scam artist fees to include a rear end deterrence fee what that is is they're gonna do an unnecessary and in some states illegal a fee to make sure your VIN number is protected which actually is totally unnecessary not illegal in California but it is in Georgia then they're gonna tack on $500 of other fees and then they're gonna basically take your 14,000 up to $18,000 so I called them out I left a billion inappropriate abusive and nasty messages on a cell phone Text service which they contacted me after I told them not to contact me do not contact me by cell phone and they did it anyway now I'm gonna include the image of the of the of the of the bill and then they're gonna send you they countered by threatening to publish all my nasty messages and I really hope they do because you're gonna see the kind of abuse I can dish out which they totally deserve and I really hope they do publish those texts because it shows that they are trying to blackmail me to keep me from posting this message If you ever see them put rear end deterrent fee for $1500 walk away read more

Sunset Honda - Rear end deterrent fee con artist - Car Dealers Near Me - San Luis Obispo, California

First time buying at sunset Honda and I will say it was a great experience all around . I bought a beautiful used luxury car and was so exited to take it asap. I noticed when I test drove it that there was a notification on my dashboard that said something about a "emergency system malfunction " and I assumed it meant that the on star system was expired so I didn't think much of it an signed the paper work. Shorty after the excitement my husband researched and it was a known expensive repair ... I took a chance and messaged Victor C who was my original and very sweet salesman. I had had the car only 3 days and was still scared of a bad response to my concern (it's your problem now kinda thing ) to my surprise he was very empathetic and didn't waste no time to schedule me with their service team to see what was up. After the inspection they determined it was a very expensive job but that they would take care of the expense for me . Matt the manager of the parts center was also very helpful and such a good genuine person . My experience was tested and safe to say everyone at Honda was very nice and helpful. Great first impression and I'll def be back! If anyone needs a salesman ask for Victor , very attentive , friendly and knowledgeable. 10/10 Thank you again! read more

STEALERSHIP ALERT!!! $2,995 dealer mark ups on Honda Civics?! Shame on this STEALERSHIP for taking advantage of customers in SLO. An almost $3K mark up on a Civic is crazy!!!! No wonder why the lot is full of cars. I will be making the drive all the way to Thousand Oaks to get my Honda Civic serviced. The Thousand Oaks Honda dealership has NO mark up and gave me a $500 discount on purchase. Don't give these thieves at Sunset Honda any of your hard earned money. read more

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I went to look at a silver sedan which had been on the web site for a couple of weeks. The young man to whom I was handed walked me around the lot while he pecked at his phone, then showed me a black sedan which had not yet been prepped for sale. I may go back, if I can be sure it'll be on one of his days off. read more

We loved working with Miguel Ruiz! we found a 2024 Toyota Rav XLE online and drive from Paso to test drive and buy and he was very knowledgeable and helpful! read more

I bought my current car at Honda of Santa Maria and had the best experience. The sales agent was attentive, kind, there was no pressure, and I felt respected the entire time. Yesterday I went to Sunset Honda in San Luis Obispo ready to purchase a new car, and it could not have been more disappointing. It took 20 to 25 minutes for anyone to even greet us. The showroom feels old and uninviting compared to Santa Maria Honda, which offers coffee, drinks, snacks, and comfortable lounge areas. If I am about to spend $50,000, I expect the experience to reflect that. We were eventually helped by a younger salesperson named Luis. From the start, his tone came across as arrogant and condescending. I tried to overlook it, but when I pushed back on paying full MSRP, his response was, "What were you expecting, a discount on the MSRP?" Yes. Exactly that. Negotiation. That is part of the car buying process. Otherwise I could just buy through Carvana, have the car delivered to my door, and not waste hours of my time. Or I could drive to Santa Maria Honda, where the environment is welcoming and the service is professional, attentive, and worth the trip. On top of that, I never received the $25 gas card that was advertised on their website. Between the long wait, the lack of attention, the condescending attitude, and the overall poor experience, I walked out. They did not earn my business. If you want to be treated well, make the drive to Honda of Santa Maria. Even if MSRP truly cannot be negotiated, I would rather pay full price there and be treated with respect than feel dismissed and undervalued here. read more

just bought a car yesterday and the staff there was really nice and helpful and helped explain any concerns I may have in the future as like appointments. read more

I received email dec 1 about my maintenance expiring dec2. I paid for 2 years of service. I made appt for dec 9. They refused to service my vehicle saying my warranty expired. One day notice to make an appt is not enough. They should have just serviced my car. read more

Travis at Sunset Honda is the best! He made the process of buying my first car very smooth. He was honest, genuine, and very knowledgeable. I highly recommend working with him! Thank you Travis & Sunset Honda SLO! read more

Sunset Honda - My new Honda CRV Sport L. Thank you Travis! - Car Dealers Near Me - San Luis Obispo, California

We checked out a few cars. The associates are always very friendly and helpful showcasing different cars, letting us know the pricing. We finally decided on the managers special hybrid Honda. read more

Typical sleazy salespeople playing fast and loose with the truth. If you're looking for a salesperson who prioritizes ethical practices, and has a sense of empathy beyond their own self-interest, this would not be the place for you. Won't be returning. read more

Sunset Honda will try to lowball sellers. They gave me excues to lowball a 2016 Mercedes SLK 300 from a Kelly Blue Book estimate of $13333 to $12000 in mid-July 2025. In mid-Aug, I sold the same car to CarMax without any work (or even gas) foe $18000 (only 34k miles in good, not great condition.) Everyone beware of Sunset Honda's pricing strategies. read more

Simply the best! They whole team at Sunset went out of their way to solve my mechanical issue to get me safely home. Even without an appointment they made sure to ease my mind and find time to fix the issue with my Pilot. Well done all...it was such a pleasant experience. A++++ read more

I brought my Honda in for a minor repair. When the job was done I noticed the engine compartment was still dirty (not because of the repairs) and mentioned it to the service rep. He quickly took the pickup and had it pressure washed with no extra charges. Everything went as promised. i have been dealing with the San Luis Obispo Sunset Honda dealership for vehicle purchases and service for over 10 years and continue to be pleased with them. I'll be back! read more

We bought a used Ridgeline about 2 weeks ago. Had an issue this week with a dead battery and called AAA to jumpstart it. Took it back to Sunset and they replaced the battery (and the serpentine belt) free of charge, as a courtesy, due to the fact that our purchase was so recent. They gave me shuttle rides to and from work. Everyone, from the salesman to the service crew to the shuttle driver, was professional and courteous. Thank you, Sunset Honda! read more

Everything Matt Simpson was wonderful took good care of me did everything you said he was going to do and more I've been going to Sunset Honda for almost 20 years and they provide excellent service. I love everybody there. read more

Wasted a ton of time here and multiple visits. Wasn't going to leave a review because they gave me my huge deposit back quick, but we're still talking about our bad experience 3 months later so hopefully this can help others. These people will lie to close a deal. Founded out while signing the papers they said "so you are all cash right?" That was never negotiated and they try to gaslight you like you agreed to that. Was so sad that I thought I was picking up my new car ordered, but they keep financing info from you and it was the worst experience. Ended up going to another Honda dealership and got a car that day smoothly. read more

Everything went well. Phillip was a great salesman. Showed us the car we wanted, Jake worked the best financial deal available and we drove out in our new car. They even let us bring the down payment the next day! Highly recommend them read more

I would like to give a big shout out to John Paul here he did everything to get my son in his first car thank you so much you are awesome

Improve, Well, you could stop being so dxxx arrogant. Who do you think you are having your stooge call me at 8 in the morning wanting to"to talk about my missed appointment". First, WHAT missed appointment???? I was the at the appointed time and because of Technician Zuck, I was out of there in 15 minutes. This complaint goes back many years where it is impossible to get the "superior" female human answering machine to put me thru to service. I do not want to talk to some bunbo, I want to talk to service!! Finally, recently I yielded and because I had no choice, I politely wasted time listening to her blabber and eventually made an appointment. When the appointment came, The tech was so knowledgeable I have no doubt he could have explained how to fix my very simple problem over the phone. I would not have had to make a trip from paso just for a simple computer-related issue. It is so funny.... Everything about my Honda buying experience has been great EXCEPt when it comes to trying to talk with service. From dealing with the aforementioned bimbo mentioned above, I suspect that upper management also has something to do with the poor service trying to get to service- for even simple things. Technician Zuck is beyond superb in his help to me as was Scott who sold us the car. I read more

I worked with Victor Ceballos to get my parents a new Honda Prologue. This was a big step as this was their first EV, they are a bit "tech-shy," and this was the first time they used a leasing option. Victor was always kind and patient with them, and never delivered a "hard sell." He answered all our questions directly and clearly, and gave us the time we needed to become comfortable with the product and the purchase/lease process. His kindness and empathy, combined with his remarkable ability to really listen to our questions and concerns made all the difference for us. Without a doubt, this was the best sales experience I've ever had in purchasing a car. Even more impressive was that Victor worked patiently with my parents *after the sale* to familiarize them with beyond-the-basics and some of the more EV-specific features of the car. He has been an invaluable resource for them, and to me as I know they have all the support they need as they grow into this new automotive experience. Victor - thank you for all your work and support in this process. I and my parents are much better off for having crossed paths with you! read more

This place is amazing! I recently had a fantastic experience. The staff were incredibly friendly and accommodating from the moment we walked in. I got a flat tire on my way home from a weekend getaway to SLO and they quickly got me back on the road. They had the right tire in stock and managed to change it in no time at all. The service was fast and efficient, and I was back on the road sooner than I expected. I highly recommend Sunset Honda for all your Honda needs. Thank you for making a stressful situation so much easier! This place reminds me of why I keep buying Honda. read more

I have been a customer since 1983 and bought 5 new Hondas. I have always had good service and do all maintenance there. Today i had a difficult problem to solve and at least 4 employees got involved. All of them went over and above the call of duty to help me. I really felt cared for as usual. They were very busy and their personalized care was greatly appreciated. Thank you to parts, Matt, Fred, and the very helpful young man who greeted me! (So sorry I forgot your name) I highly recommend Sunset Honda! read more

Chris Brigaudit was super helpful. I brought in the wrong part and was not charged when the installation could not be completed. Quick smog test and good info. read more

poor service by finance manager!!!they are only after your money! arrogant and boastful finance guy.you should not be there working!bad customer service. read more

Jeremy Z in the service department is a fantastic employee of the dealership. Professional, quick, flexible, and very customer service focused. He is one of the many reasons that Sunset Honda sets the bar so high. read more

Highly disappointed with Sunset Honda for adding accessories on most if not all of their vehicles bringing cost way up! Their 0 percent interest for 36 months is only because they recover the finance buy down through these accessories added, so in reality, you aren't getting a deal. They also advertise $1,000 over Blue Book on trade ins. My experience was they lowered my value between $1,000 and $2,000. I know this, because this is what another dealer gave me and what Kelly Book quoted me. Drive further south to Lompoc for an honest deal. read more

BUYER BEWARE!! I was looking for a brand new Civic and spoke with Ammon over the phone and in person. So many dealer "add ins" that he absolutely couldn't take off!! A $31,000 Civic turned into a $40,000 Civic with add ons!! Guess he thought I was a dumb female and would take the "great deal" offered. I went to Santa Maria Honda and was treated with the utmost respect and actually given a deal with superb financing!! I guess Sunset needs to make money off of suckers to pay for their freeway billboards!! Would rate negative stars if it was possible!! read more

The sales folks are conmen using deception and harsh sales tactics to close a sale. Don't believe your service pass will cover what they say it will because it doesn't. I will not be coming here ever again read more

Great experience. They were friendly and kind. Easy to deal with. Nice selection. A good amount of promotion but come prepared and educated. They support the community and are fair. read more

I am so impressed with the service at Sunset Honda as a result of an excellent experience I had with Jeremy in the parts department. I lost my key fob and made an appointment to have it replaced. Jeremy guided me through the process with a combination of patience, kindness and humor. Not only did he help me with my replacement, he also demonstrated how to operate features on my Honda that I was confused about. Jeremy is a treasure. I hope Sunset Honda appreciates him as much as I do, and I'm sure many other customers as well. read more

God blessed Korey Long and I today. We had been working again with Ammon Walters at Sunset Honda in SLO in order to get into a Honda Hybrid, but with chip shortages and backorders, inventory is slim or pre-sold, plus there is markup due to the pandemic, etc. Ammon gave us a great deal when we bought the 2013 CR-V in October 2020, but with the gas prices getting worse, we had to get out of it ASAP because I drive for delivery work. He found us a pristine 2016 Toyota Prius with only 43,000 miles on it which is not bad at all and has a clean CARFAX. We are very grateful and we love the "Star Trek" aesthetic, of course! read more

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We are very happy with our experience with Sunset Honda. They had the car we wanted and made the buying experience a pleasant one. I highly recommend Luis as a salesperson. He bent over backwards to make sure everything about our deal was accomplished. He was patient, professional, and friendly too. read more

Just bought my 3rd car from Sunset! Love coming here Thank you Chris & Travis for all your help! read more

Sunset Honda - Car Dealers Near Me - San Luis Obispo, California

Best customer service!!! Thank you Victor, Serena West, & Bob Naste for always taking good car of me! I highly recommend Sunset Honda they go above and beyond to get you the car and price you want! read more

Outstanding Service! VICTOR IS THE BEST SALESMAN!! He's super professional and extremely helpful! With his assistance I was finally able to finance my very first vehicle! May God Bless Victor Ceballos! If youre thinking about purchasing a vehicle from Sunset Honda make sure you ask for Victor! He will put you in the best car for you! Sincerely, Jared and Danasiah Ramirez read more

Just went in for recall on CRV. All went well. Had to wait. Didn't take long. Lounge was comfortable.