They did a really good job but it was more expensive than we anticipated. The original estimate was…read morejust a sketch. I guess it is "normal" for any job that involves demolishing and building something. And upfront you don't know that every necessary step (like visit of the electrician) is not included - so you have to be careful and plan for it ahead of time. Anyway I really liked the professional work of Luis and Mike - they did a great job and were very nice

Our outdoor kitchen turned out absolutely beautiful! The design process was old school, moving…read morepieces on a board. But the digital rendering helped me visualize it. Amy, our project manager was incredible! Super great communication, thorough, updates via text and email. I never had to wait long for a response! Mike was very thorough and his work was incredible. Luis and Orlando really made it all shine! They took time and care, from start to finish. Luis was super knowledgeable and offered great suggestions. He was so detailed in his craftsmanship, including making sure everything was clean and spotless and checked by us to make sure we were satisfied. Highly recommend!

Thanks to Heaven for an excellent hardware store downtown! Super helpful and congenial service.read more

Best hardware store in the Financial District! You can barely find another hardware store here…read moreunless you find one in another district. My supervisor and some of my colleagues went to the favorite hardware store to buy products like plinks and batteries to make our workplace run smoothly. Maria and the remaining staff have given us a warm welcome with a smile. Not as big as ACE Hardware, I could still buy what's good for my bedroom, and that's the LED light bulbs. Last night, my family and I witnessed a blackout in our neighborhood, and it's never the first time. We each have our own flashlights that came in handy in case the blackout happens again. The light bulbs that my parents once have won't last that long. So, I thought I would buy the ones that last say 22 or more years. For eye comfort, I chose the long, scrawny bulb that would last up to 13 years. The amber light was good for when I study during night time. Hopefully, Philips won't let me down. I might come to Hardware Financial District only to purchase products based on my dad's home repairs. But flashlights and batteries are what we need in case the blackout happens. Don't forget to save energy during daylight.

Randomly got a few things online and picked up on my way to a reading at SF Playhouse. So happy I…read moredid! I totally forgot what a warm and inviting holiday environment Williams Sonoma creates. It's the family feeling you wish your family had. Every single person is charming and friendly, starting with the offer of some peppermint bark the minute you enter. If you need a quick dose of holiday spirit, drop in!

I have been a B2B customer of Williams Sonoma and its portfolio of brands for six years and have…read morespent tens of thousands of dollars with these companies on both personal purchases and business purchases for client homes. That history is why this review matters. Based on my experience over the past year and a half, this has not been one isolated mistake. It has been a repeated pattern of fulfillment issues, poor follow through, and online customer service that often did not lead to a meaningful resolution. As a result, I have lost confidence in Williams Sonoma and its portfolio of brands. What makes this especially disappointing is that my experience was not always this way. Up until about a year and a half ago, I found the customer service team friendly, personable, and helpful. That contrast has made the more recent decline in service and follow through especially clear and is the reason for this review. One example involved a wedding gift valued at around $300 that was delivered to the wrong address. A replacement was then initiated for the correct address and later canceled without explanation. After more than an hour on the phone, I was told I would need to work through UPS. UPS then declined to assist because too much time had passed. Whatever happened internally, the result for me was that the issue was never resolved and I did not receive that wedding gift. Last winter, I ordered stainless steel toasters for two clients. Instead, both clients received the wrong color and finish. I called customer service four separate times, and the matter still was not handled correctly. One client received the wrong item for a second time, and the other client's replacement was delayed for months because, as I was later told, it needed internal approval and had not been processed. I had to call again to find out why nothing had happened. This did not just consume my time. It also reflected poorly on me and my business in front of my clients. Other orders followed a similar pattern. Custom coasters ordered as wedding gifts, valued at over $100, never arrived. Instead, an oven mitt was sent. After speaking with customer service, I was told the correct item would be sent, but after six months and still no coasters, the order was canceled and I did not receive a clear explanation or resolution. I also recently experienced delays with bookcases because the delivery team was, according to what I was told, waiting on payment authorization before completing the delivery. The result was that our items remained undelivered while the issue sat unresolved for weeks. Recently, I received a white lampshade with what appeared to be blood on it, still sealed in the plastic. I reported it and was sent a return label, but I did not receive the level of follow up I would have expected for something of that nature. I have also found the over the phone customer service experience increasingly difficult to navigate. In my experience, many representatives sounded highly scripted and had limited ability to resolve anything beyond the most basic issue. The online chat directed me to a blank page for refund information, then offered to connect me to customer service, only to say they were too busy and instruct me to try again later. I also attempted to submit delivery feedback by text and received an error saying my response was too long, even though I had only answered the prompts provided. In my experience, there was a great deal of language suggesting customer care, but the process often led nowhere. These experiences have been especially disappointing because Williams Sonoma and its portfolio of brands present themselves as premium retailers. In my experience over the past year and a half, the service, follow through, and quality control did not match that standard. I understand that mistakes can happen with any company. What changed my view was the repeated nature of these problems across multiple orders and brands within the portfolio, along with the difficulty of getting straightforward resolution. Based on my experience, I would be very cautious about relying on Williams Sonoma or its related brands for personal items, weddings, client purchases, gifts, custom items, or important deliveries. Attractive branding means very little when the execution is this unreliable. From fulfillment to customer care, this has been one of the most consistently disappointing retail experiences I have had. I no longer trust these brands with purchases where accuracy, timing, and follow through matter. That is not a minor concern for a premium retailer.

great place to shop. if you're in to smoking, grilling, etc., you have to give these guys a look…read moresee. after you purchase, they keep you up to date on your shipping status, right up to the day your purchase arrives. i purchased the cook'n cajun water smoker, and just love it. if you like smoked foods that are cooked to perfection, you have to go to the barbecue grill superstore today. also, try to find someone more competitive in price. it won't happen!

Excellent company. Knowlegeable and efficient sales/service team, and great communications. The…read morerepair crew was very courteous, experienced and all-around professional. Repaired a 2005 gas fireplace insert.

Gas fireplace insert (Valor Adorn) could no longer be controlled with the remote. The remote would…read moreraise the flame, but would not lower the flame anymore. Batteries were changed in the remote and in the receiver but that didn't solve the issue. I have to add at this point, that this unit is in a rental property and we are landlords who were unable to be on site at the time our tenants brought this to our attention. Laurie, a super communicator and troubleshooter, comes to the rescue. She has a few things to ask the tenants to look for, identify and test. She narrowed down the problem all via email and text. Once the inop part was identified, it was ordered. As soon as it arrived, Laurie called our tenant directly to make an appt for installation. Between Laurie and our (fantastic) tenants, they pretty much took care of things between just the two of them . . . all we needed to do was provide payment. This is so, so appreciated and valued as landlords who were unable to be present at the property at the time. Btw, I also have to add that our tenants had nothing but great things to say about Laurie's communication and the installation visit as well - - - on time, efficient, neat, polite and very courteous. From initial inquiry to repair, all was done within a couple of weeks. The epitome of efficiency. Other companies were booking over a month out and their $ and time estimates were almost double b/c they required one visit to troubleshoot then another to install/repair once they had the part. Thank you Laurie and Warm Solutions for providing such quality services!

I paid over $11,000 for patio furniture here 6 weeks ago, and I was supposed to have received…read morefurniture covers and a glass cylinder for the fire pit weeks ago. I have talked to the store multiple times about it. Every time they have given me a new arrival date, and every time it has not arrived as promised. Now they tell me the items are back ordered. But why was that not the case 3 weeks ago when they said I would get furniture covers this week????????? Also, there is stuffing coming out of the back rest cushions because there is no liner between the filler and the Sunbrella fabric. I am deeply disappointed in the quality of what I purchased and the store's inability to ensure I get everythingI paid for. Update 12/6/24: They ordered furniture covers from a different place now so that I can get covers sooner. Have been promised delivery in 5-7 business days. Fingers crossed. Update 12/26/24: I got the new covers in that timeframe. They work well and the store called me to make sure they arrived and that I am satisfied with them. This follow up was a nice touch.

Excellent Selection/Superior Customer Service…read more We have been shopping patio furniture for months in preparation for the summer and though we expected them to be the most expensive because of their location don't let that scare you off. The quality of their furniture is top notch, and in the customer service is outstanding. You are not dealing with a bunch of sales people, they have very one on one sales consultants. They guide their customers showing you options but no pushy sales techniques. You will make your own decision. Delivery is even better. The furniture was delivered in days if it is in stock and on time. Also their fireplace log selection is the best in the area with very fair prices. I highly recommend this store. Don't burn up gas running around. I guarantee it will be worthwhile.

I received 4 quotes for stone installation for our kitchen renovation. This included waterfall and…read morebacksplashes (including one tall panel up the wall). Amazing Stone was very easy to communicate with and prompt with their quote. The breakdown: - 1 company was at $14.5K. - Amazing Stone and another company were at $11-12K. - 1 company was at $9K. We selected this company and were happy with the job they did.

They did a great job for a fireplace stone surround. Dariel was very responsive and gave us a good…read moreprice for a complicated project. They accommodated our requests and even helped with cutting some of the mantel pieces to size. The measurements were spot on even though the mantel had some imperfections in dimensions. I would highly recommend him. Bonus: My cat loves our new setup

They arrived on time and and did a great job cleaning the sofa and rugs. Our grandson had no…read moreproblems with allergies because of our cats.

Be warned, entering small claims court. He Voided warranty claim within less than 1yr. Poor…read morecraftsmanship and can care less in customer service. Get ready to use Song-Beverly Consumer Warranty Act when dealing with Mr. Or Leedan. Hands down, a man that can care less about his workmanship!