This Cold Stones stays packed!! Lines were long, but hey, its ice cream. Flavors were delicious. Staff was friendly. Kids cone: Butter Pecan with Reeces Kids cone: Mint with Oreos read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Wellington, Florida

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Amazing location next to our dinner spot!! We felt for ice cream and Cold Stone was there to receive us. The workers were nice inside and the the line moved pretty fast. Easy transaction! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Wellington, Florida

This place was super busy last on Sunday afternoon, my daughter and wife wanted ice cream after dinner. I used the BOGO for adult ice cream and get kids scoop for free. Both Ice creams were good but they were out of napkins and restroom was kind of filthy. read more

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Gave me straight liquid. She had black wavy hair and a ponytail her hair looked about shoulder length and she seemed new. She didn't even know that they served the flavor I asked for. I asked for cookie dough and she gave me cake batter read more

This place is a scam the board says one thing and the price they ring up is different. Took forever to service you and when asked about the price they just tell you the price went up and they can't do anything I paid $11 for a small plane one scoop of ice cream what theft ! Never coming back here read more

Brought my son here for an ice cream date. He got a kids size chocolate ice cream cup with sprinkles. I got a "like it" size sweet cream cup with Oreo cookies. We sat at the outside tables to enjoy our ice cream. Customer service was attentive and quick. read more

I was so excited and surprised to see that there was a dairy free option besides your typical sorbets! The silk chocolate almond milk was so delicious and a wonderful option for those who may be sensitive to dairy. If you have an allergy, definitely proceed with caution. The icecream was delicious but was stored alongside all other icecream so there's risk for cross contamination. My recommendation would be for this to be stored in a separate freezer or a closed container so more people can enjoy this lovely dairy free option! The employees were extremely friendly and there was a long line but they worked so hard and got us out the door quickly. It's been a while since I've been at this location but I'll definitely be returning! Thanks for a great experience and for doing your best to provide dairy alternatives :) read more

Cold Stone Creamery - Silk chocolate almond milk icecream - Ice Cream & Frozen Yogurt Near Me - Wellington, Florida

Really good ice cream, friendly service and super quick. One of my favorite ice cream place. read more

barbie ice cream! the flavor was sooo good and the service was very fast! the employees were nice and things was being restocked so there were a lot of options to chose from! love coming here! get the barbie read more

Cold Stone Creamery - barbie ice cream - Ice Cream & Frozen Yogurt Near Me - Wellington, Florida

delicious! quick friendly service! amazing waffle cone and oreo crème ! & amazing birthday cake remix with heath!

Low life place filthy . I've seen bugs and flies on the ice cream. Do not recommend Carvel is better

I'm beyond disgusted. We ordered a couple large icecream cups to take home and as soon as we got home I found a long dark hair in mine. I guess it's not the first time because I read people's previous complaints about this same issue. Gross. read more

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ZERO STARS - This location has declined in quality and customer service. It is dirty and smells bad. We overheard employees talking about not getting the tips in the jar. These young kids deserve those tips-- shame on the owner! Do yourself a favor, go to Whit's Frozen Custard on Wellington Trace: https://whitscustard.com read more

Excellent ice cream and friendly service! Always a pleasure to get some great ice cream here.

I would not recommend this place at all the customer service is horrible! I am not even exaggerating I rarely give 1 star but this place deserves every bit of 1 star. My friends and I walked into this location after hibachi. No one greeted us but they were absolutely assisting the Caucasian customers with open arms (I am not one to ever be sensitive about this or use this often but when it's there it's there). Finally they called a Hispanic female from the back to help us. My friends didn't even order anything. I did (because I was craving it) but even the ice cream was messily put in my cup and seemed runny. I wish I took pics but I was very disgusted. We went outside and stayed out talking for a long time. It was then closing time. The employees "cleaned up" the outside and then closed up. I put "cleaned up" in quotations because I did take pics of how the area looked at closing. Avoid this location at all costs! read more

Cold Stone Creamery - Near the trash can - Ice Cream & Frozen Yogurt Near Me - Wellington, Florida

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Rude worker young male Latino w an airpod in while my boyfriend and I were checking out and the young women at the register was helping us and asked us for our ice cream he had said a rude comment after my boyfriend said his under his breathe the young women laughed and he also did great ice cream but rude employees read more

Cold Stone Creamery - Apple Pie a la Cold Stone - Ice Cream & Frozen Yogurt Near Me - Wellington, Florida

Avoid shady businesses like this one and if you absolutely have to go here, DO NOT LEAVE A TIP. Husband manages, wife owns the building, they hire highschool kids, tell them they don't get to keep tips, but if a customer tips them, management pockets the money. this would not be an issue if they were upfront with the customers about it since this is their policy, BUT If a customer asks if the employees keep the tips, they are forced to lie and say yes out of fear of suspension or termination. Shame on you for stealing from people and for shorting young kids out here trying to do the right thing and just entering the workforce. If your excuse for this is that you have a tip jar, then you need to write a sign on the tip jar, that the money goes to the owners, who are already making a profit off of the sales, and not the employees. disgusting.. read more

I ordered through cold stone's website. I used a gift card for my son's birthday. Well the ice cream arrived completely melted! I called and said there's nothing they could do but gave me an email.. I emailed and was told they would be working on it. Haven't heard a thing and now my emails are getting ignored. What a scam. read more

Used to love this location... the service has gone down. I had to wait for two people, who went in after me, to order and pay for their ice cream before I was helped. I waited 15 minutes before anyone checked me out - all I had was a cake. read more

Yum! I would recommend this place anytime come get you soon. Thank you. Cold stone never disappoints come to West Palm Beach and try your cold stone. read more

Great area. Come and get ice cream lol nice people working. He dimensions Camden's

While on line alongside counter my hand got dirty with blue liquid on it. The outside tables were disgustingly dirty . Was actually laughable it was so dirty. COVID or no COVID , manager can delegate table duty to one of the workers. Yyyuck read more

I came here on Saturday 11/11/23 at night. The service at this place is horrendous. I waited on line with my daughter for over 30 minutes. That's not even why I'm upset. I'm upset because I had been first in line for over 15-20 minutes and the employees behind the counter kept taking everyone's order behind me, yet completely ignoring that I was even there. I finally Said something and then just walked out. The employees behind the counter are completely oblivious and talking amongst themselves. I will never come here again. The owner keeps all tips for himself and everyone working here looks under 16. read more

We used to love Cold Stone. Today I took my four year old for a treat. She chose two flavors for a cone: watermelon sorbet and Cotton candy. It was so bad she wouldn't eat it. I had to throw it away. This girl is ice cream crazy but she cried at how bad the taste was. On top of that the price was through the roof. What happened? Not coming back. read more

Delicious ice cream! Extremely clean environment and the staff was very friendly. I will return here again.

the women helping us was super friendly and over all made the experience amazing! I would recommend coming to the Wellington location !!

Horrible service. Pre ordered a cake and it wasn't ready on time and when I received it, it was melting. They refused to refund or take the cake back. They used one excuse about a broken freezer at the store and when I contacted the manager he wanted me to take the cake back for them fix the day of the event as if I had time and gave me a run around that the freezer was not broken which my cake was in. 2 different stories. They didn't even call to let me know if was running late and even tried blaming me for the reason the cake was bad. Take your orders somewhere else or even Publix who can do a way better job than Coldstone. Picked up another cake from Publix that day and it was 110 times better for half the price. read more

Do not waste your time the service is horrible it's a bunch of kids behind the counter and only one actually working. Took 30 minutes to get ice cream. It's a bit of a chaotic mess. read more

My friend and I both placed mobile orders and were both missing toppings. I got a mud pie mojo and it had 0 Oreos in it. I filed a complaint online and the manager emailed me to pretty much say you should of brought it back. Why would I drive all the way back after picking up? I don't recommend this place always packed and bad customer service read more

I came here after dinner for dessert with my mom on her birthday. She wanted the coffee lover only, love it, in a waffle cone. At the end of the line, the kid who gave her the ice cream cone, handed her a cup and said "oh the cone broke". I asked him politely "can you please remake it?" He was so shocked I asked him for this request!!!!!! I said it was my moms birthday and first time here. I would like the experience to be better. A guy came behind him, and put the ice cream in another cone. I don't know how hard that was?????? It's not big money I paid for the waffle cone, but it was still an up charged-- don't serve me a broken cone! read more

Cold Stone Creamery - Strawberry ice cream with sprinkles - Ice Cream & Frozen Yogurt Near Me - Wellington, Florida

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To whom it may concern, I had the most incredible experience at this Cold Stone location! I have lived in this area for more than 15 years and almost cannot remember a time where this specific location was not here. Many times visiting after a nice dinner at the Japanese Steakhouse adjacent to it, and nothing more than disappointed every time. I guess the only difference between my most current visit and the hundreds of visit before was the staff. Your most recent hire, Samantha, who humbly informed me that it was merely her second day, 100% made my experience, and ultimately kept my business at your store. As you know there are a plethora of competitors opening around you, which should not matter if you continue to hire a team like Samantha. Everyone sells the same ice cream, but sometimes it matters more about your customer service. It seems like if you invest in your team, they will in turn invest in you :) 10/10 Samantha needs to be promoted!! read more

Wow! This place is gross! Everything is DIRTY! Tables are dripping with sticky wet crap. People can't even sit. One boy was nice but the rest of the employees were rude and had no idea what customer service is. Don't go here. Whits and carvel are better anyway. read more

There are no real Covid 19 precautions at this store. I was shocked when I walked into this location and saw NO social distancing being enforced, the store was full of about 15 guests who were not 6 feet apart. No guests were wearing masks. The pens being used to sign credit cards were not sanitized. We are in the middle of a pandemic, and it seems like your company is not enforcing any measurers to keep your guests or worker safe. This is absolutely irresponsible. I will not be visiting any of your locations, and I will tell others not to do the same until you make some changes to take social distancing, capacity rules, and sanitation seriously. read more

The ice cream is delicious. For the price and taste, I'd consider this "premium" ice cream. But the service is lacking. Service is about a clean and clutter free environment just as much as it is about how the people treat you. Franchise owners need to stop being cheap and hire a manager to work on each shift. Someone to ensure the place is clean, manage the team and train on customer service. We, the customers, are keeping your business going with an average transaction of $20. Act like you give a shit about the people that keep your doors open. read more

usually come here as my main location, always great and the customers service is always excellent!

My husband brought me to Cold Stone tonight to sweeten the end of our shooting date to satisfy a craving - so happy we came! Great service (thanks to the sweet girl with the blue hair) and to make the deal a little sweeter we had a Valpack coupon! My husband and I were elated she knew exactly what she was talking about and explained clearly how we could use it. My ice cream had the perfect amount of toppings, not too much (I'm not a super sized American, nor do I care to be) and not too little: Just right. Definitely my best Cold Stone experience to date! I'll be back to this location when the next sweettooth strikes! read more

Cold Stone Creamery - Shooting ColdStone = Best. Date. Ever. - Ice Cream & Frozen Yogurt Near Me - Wellington, Florida

Store was filthy, service unfriendly, and $7 for a small cookies and cream shake that was mostly milk.

Went here on a Friday night with three kids and it was super crowded but the staff was very quick and we were in and out in no time.

Leo was very rude, it was a few minutes before closing and she told my sister and I it was closed. The store was full so we stood outside due to covid. Leo was extremely rude and has terrible customer service skills. read more

Not the best experience... Upon walking in, there was ice cream spilled right in front of the entry way. I notified the cashier and of course she did nothing. I took the liberty to place napkins over it so I or no one else wouldn't slip walking in and out. Boyfriend ordered vanilla ice cream on a cone and of course I had to order something extravagant so I ordered ice cream on fried dough with all the works just to be told that this couldn't be ordered to go. I asked why and his answer was that they didn't have a container to accommodate it. I looked for a quick second and asked them to place it in a container that I pointed at. They obliged and it fit. I honestly believe they just didn't feel like preparing my Ice cream that entailed a little more than scooping ice cream. Icing on the ice cream? It wasn't very good =\ dough was hard and rated horrible. Gave 2 stars because scooped ice is always great. Happy icing! read more