Servers could be a little more engaged and smile! Can hardly hear them when asking you if you want anything else. read more

Cold Stone Creamery - Coffee lovers only! - Ice Cream & Frozen Yogurt Near Me - Tukwila, Washington

Who doesn't like good ice cream seriously the strawberry blonde is a favorite! I like the place because it is hardly ever crowded even though it is inside a plaza read more

I'd give no star if I could. This employee named Julie was very rude. Grayson was making our ice cream for us, which included two ingredient substitutions due to my allergies. I let him know of my substitution request PRIOR to him making my ice cream and he agreed. While he was making our ice cream, she intervened saying that a customer cannot get more than two substitutions without being charged. Well, I only asked for two. Then she said no more than one sub and I should get charged if I want more after he had added 3 out of my 4 ingredients. Because she was making her case, my ice cream was all melted by the time I received mine. And guess what? I've been ordering the same thing since 2003 and NO ONE has ever had an issue. She should not be in customer service. What a terrible experience. read more

horrible customer service this young fella took my order and rushed me through the whole process & when I asked for prices he instantly told me he did not know. Will not be returning back to this location read more

I was shocked when I paid. The prices are extremely ridiculous. I searched for other locations and they are the only ones ripping the prices up. Not even Bellevue has them that high. Had to put a one start so it would allow me to submit a review. read more

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Love Coldstone Creamery. They are all pretty good. This time I got a Rocky Road type of ice cream. It was pretty good. This location is abit more expensive than others but that's life now days. read more

Careful of this Tukwila location, it's change for the worse. Pay extra attention if you order a waffle bowl. I order one last night and received a bowl that was only half filled with waffle cone. Twelve dollars for a medium Cold Stone ice cream and I'm sure I didn't even get enough to make a small ice cream. read more

This poor store was so HOT AND MUGGY inside we felt so sorry for the EMPLOYEES!!COME ON NOW!!HOW ARE THE OWNERS GETTING AWAY WITH THIS??? It's INHUMANE to your STAFF!The customers can leave-WHICH WE DID !after 5 min of nauseating heat!it's 95 degrees out n 105 Inside this place!im surprised the ice cream isn't soup.its the only cool thing in the place.its sad this place is really struggling.they rarely are open before 2p or 3pm ,then they let their poor employees suffer in this humid nasty sweltering HEAT!!YUCK!this USED to be such a cute,fun yummy place.idk whats going on but it's literally got NO competition n the owners just do not care.Very sad. read more

Staff and space- We received a meh greeting and the worker couldn't give me any specific differences between the sweet cream and the French vanilla flavors. (Tastes like French vanilla is a pretty lame answer.) But the place looked neat and clean. We ordered two creations. The first was loaded with mini chocolate chips, three bites of cookie dough, caramel and fudge mixed into the French vanilla. Flaw: the worker left some of my serving on the slab. Hum. I should have asked why he didn't put all if it in my bowl. Maybe he wanted a bit for himself. It was that or scrape it into the garbage. I found the chocolate chips a bit hard. I prefer the softer ones, like the Tillamook ice cream. I wished I'd just ordered a small because the medium was a bit much, and after eating half, too sweet. The other creation we ordered included chocolate ice cream with brownies and chocolate chips. I tried to like the chocolate ice cream. I gave it an honest chance. But it was bland. My husband wished he had ordered those mix-ins in vanilla instead. The bowls of ice cream or frozen yogurt run from $6.50-$8 a serving. Each additional mix-ins cost another dollar each. It's a bit much, but they do have an array of choices for a splurge. Ice cream cakes cost anywhere from $30 to $60. read more

Cold Stone Creamery - Cookie dough and chocolate overload creations - Ice Cream & Frozen Yogurt Near Me - Tukwila, Washington

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Walking in it smelled like any other Cold Stone Creamery. I am a veteran so I ordered a triple S. Strawberry Shortcake Serenade. The attendant didn't know what that was and I told him the components of it and ended up nixing the strawberries. The utensils used were dirty and unwashed with remnants of previous creams. He lazily folded in yellow cake and whipped cream. I hastily left to enjoy my bounty. When I got to the car I saw that the "mixing-in" was less than sub par. The yellow cake was so stale it had a chalky taste. So very disappointed with this location of my favorite ice cream chain. read more

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We were heading home from a doctor appointment quite a ways away, and so in order to appease my daughter, we stopped for ice cream. Cold Stone ice cream is delicious! The waffle bowls are yummy. The only downfall is the price. For my daughter's small ice cream, it was over $8. This isn't something I would want to do often, but it was a nice treat. read more

Cold Stone Creamery - Cheesecake ice cream with rainbow sprinkles and M&M's in a waffle cone bowl! - Ice Cream & Frozen Yogurt Near Me - Tukwila, Washington

This place has gotten stupid expensive. Lazy and disinterests service when I brought in a bunch of kids. Their ice cream really isn't that good anyway. read more

We came here with my parents on a Saturday night around 630. The employees all seemed like they wanted to be literally anywhere else and there were a bunch of signs all over saying 'no shoplifting' which was a weird vibe for an Ice Cream shop. The queue in the store took up basically the whole lobby but that didn't really matter because there weren't any chairs or tables out. We ordered and they put our ice creams directly into cups and we had to ask for each one to have something mixed in and then ask for cones. My husband didn't even get his mixed in, they just put an oreo on top of the ice cream like a hat and my Dad's cone was just placed on top of his ice cream which was already in a cup. My husband still tipped and they didn't sing? I thought that was Coldstone's thing? Either way, I was distracted trying to figure out how my toddler was going to eat ice cream with no chairs or tables available. We ended up sitting on the floor together and when she spilled we were SOL because the bathroom was also closed. The ice cream was fine, like usual, but the store was awful. read more

me and my friend got a ice cream for a celebration. WHO ONLY ALLOWS TWO SAMPLES? new place haven't tried with different flavors. The service was a little snappy I can't lie. Overall disappointed. Also expensive. atmosphere air quality good! I would add a photo but I couldn't even take a picture because it wasn't good. The toppings were also so fake especially the fruit. read more

When it comes to ice cream chains this is our favorite. The rotating flavors and versatility to create the perfect version we love. We have a few sIgnatures that we like to try different ways with other flavors of ice cream. Their rewards program is really good and they often have BOGO coupons that go to your email, plus you earn points eacH time that you can earn money off your purchase. The service is usually good and lines go quickly, but have tto make a special mention about the Southcenter Location, the staff was friendly and the owner wAS helping i g out and cleaning up the lobby. Their batthrooms were spotless as well as the entire store! Your sure to find something you will enjoy! read more

Cold Stone Creamery - The aftermath - Ice Cream & Frozen Yogurt Near Me - Tukwila, Washington

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Worse place ever!! I will never go to this cold stone creamery again!!! The staff is so rude and cheap!!!! If you want to enjoy your ice cream DO NOT GO HERE!! I just walked out of the store because the staff was so rude!! Whoever is the manager of this place TRAIN YOUR STAFF! Wow read more

I really like this place, the people working there are nice and give large portion sizes. We usually wait for some sort of BOGOfree email or coupon in the mail so keep your eyes out for those. Makes it 6$ for two larges! Deals. I always get the cheesecake with pie crust as my 1 topping. Try it out! read more

Cold Stone Creamery - Cheesecake w pie crust Oreo in the back - Ice Cream & Frozen Yogurt Near Me - Tukwila, Washington

I came into this store using the app for the buy one get one free for either a like it, a love it and I ordered a shake and a creation which I turned into a shake and the shake was more expensive than the creation but the owner ended up charging me $2.95 extra because there were more than one toppings that I turned into a shake. But as you can see from the picture, it says buy one and get one of lesser value for free. This is terrible customer service and would never go here again. I pretty much ended up only getting buy one getting the other one half off instead of the advertised BOGO deal. Don't ever go here as the owner is cheap and I don't recommend anyone going supporting this business. The owner literally came out from the back and told the employee to charge me. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Tukwila, Washington

The cookie dough in the "cookie doughn't you want some" mix was kind of grainy. There were more chocolate chips than I would have liked. I'm not sure if it was the French vanilla ice cream itself, or maybe the caramel syrup, but something made it taste kind of like when you leave ice cream in the freezer for too long and it gets gummy. It was still pretty good when eaten in combination with the waffle cone, but I don't think I'll get that mix again. read more

I love ice cream. The best part is selecting your own toppings and seeing it be mixed in. Will always be down to get Cold Stone.

Bad experience with lazy employees. Reached out to management and the could not care less to even reach back out to address concerns.

Terrible service. Everyone has attitude like I'm making them work there. Been going to Cold Stone for the longest and no one ever denied to give me Oreo crumbs. I've seen places with a huge container of it because they keep it to use for other things. Now you have to waste the ice cream you started on n cost the business cuz you're miserable. read more

I have never tried cold stone before so when I first stopped by, the owner was nice and polite in recommending me flavors. He also mixed in the 1 free topping into my ice cream. The ice cream itself was good and sweet- and of course creamy! They also have cakes and milkshakes so I'll be sure to try those sometime. read more

Called this store 10 minutes before they closed and asked what cakes they had available. The workers were wonderful when I walked in, let me pick a cake, and quickly put "happy birthday" on the cake, all in less than 5 minutes when they were suppose to be closed! Sweet experience and would stop by again. read more

Cold Stone Creamery - $35 for a medium sized Oreo cream ice cream cake - Ice Cream & Frozen Yogurt Near Me - Tukwila, Washington

Always a great ice cream when I want it. I wish there were more locations because I miss these in my hometown area!

While I love Coldstone creations it wasn't the product, but the service at this particular store that warrant a 2 star review for me. At the register I asked if the offered a military or veterans discount....I got a "no, I'm sorry" as the response.....my girlfriend asked if they give a teacher discount and pulled out her badge...the answer is what dang near floored me..."of course!! We actually appreciate teachers, they should get paid more!" Not appreciative of our military and vets at all.... read more

I love coming to this place, the food itself is 5 stars for sure, especially after finding out that some places don't have the hot for cookie option. The star taken off is only due to the customer service not being as amazing as the owners. When they're there, it's a whole vibe. But with the new cats, you can't even get a hello or how are you lol just a "what can I get you" lol which isn't bad of course, but compared to the originals AKA the owners, it sucks lol read more

Monday April 12, 2021 2;30 pm, So its been a while since I've been here, a few things changed, no more indoor seating, no use of the bathrooms, they do have it rope off so people are doing their part when it comes to social distancing... the only bad I saw and again, its isn't COLD STONE CREAMERY fault but there was a bunch of people in from of the store enjoying their ice cream ... But the line went fast, customer service was great, everyone had a mask and everything looked cleaned and well stock on everything... overall, cant wait to m next visit.. Oh, the reason for 4 stars and not 5 was for the bathroom being closed.... but I do understand, still its a inconvenience ... Anyway, enjoy and be safe everyone ... read more

Great service. The guys there the night we went in recently were super cheerful and fast. The ice cream was delicious. We will go back.

Cold Stone Creamery has some of the WORST of the worst customer service i have "PERSONALLY" experience they will be very rude and careless with you're order. But there ice cream is pretty tasty I will definitely be eating at a different store/location next time..!! read more

Review is for this location only, Cold stone ice creams are good. This review is for the rude employee. Bery Bery Bery Good ice cream shake is something i've ordered in several other Cold Stone locations without any confusion or mistake they had my order right (this being their signature ice cream) as an employee either you should know that or ask politely where you've seen it, instead the guy gets triggered somehow and starts behaving like an ass. read more

Stars reflect the experience not the ice cream. Called to make a same day birthday cake order and specifically said mint. Discovered upon pickup that it had chocolate shavings inside the ice cream. Asked if they could make the cake tomorrow and the lady complainingly responded "what time, you said over and over on the phone mint chip". I simply responded "hey, if you can't make it just tell me and I'll go somewhere else" and that's when the gentlemen who I assume was the owner hollered over from the waffle irons "then go somewhere else!" ...lol. Wow. 1 star for being hollered at by the waffle iron guy. (p.s. just for the record, I did not ask for mint chip, lol). read more

We went to pick up my daughters cake. The owner lady literally just drop the cake on the counter and walked off to help a customer didn't Say thank you. Very rude!!! Going to Kent or Bellevue store next time. read more

Standard cold stone, the ice cream speaks for itself. The service was slightly disappointing, leading to not a 5-star review. Only one napkin holder, and it was empty. The two employees that mixed our ice cream talked amongst each-other while we were trying to order. They were of a younger age so I gave them the benefit of the doubt in not learning good customer service yet, but it would have been nice to have been asked for my order rather than needing to break conversation between employees. Again, the ice cream was great but service could have been better. read more

Great location. I went a couple times over 5 days in town. The staff was always friendly and helpful. The ice cream was on point as expected. I read some poor reviews, but I am happy to report I received great service both times. read more

I went in for my rewards program after earning 50 points to get buy one get one free. We drove down and the owner / manager said not during Covid our system doesn't work. So instead of just honoring the deal, I said forget it. Wasn't worth paying if I couldn't get the customer service. I was better off taking my business to another ice cream / cold stone location. Will never return to this cheap location read more

I love the banana ice cream. That's what keeps me coming back. Banana ice cream with strawberries, graham crackers and whipped cream on top. I get the same thing every time. Everyone here was pretty friendly, even though the line was incredibly long. The line moved quickly! The only reason I'm giving 4 stars instead of 5, is because I hate that I have to pay over $5 for 1 scoop of ice cream. But, I'll continue to do it, for special occasions, because no one else makes a banana ice cream like Cold Stone. read more

I wish there were more of these around! Anytime we're in Tukwila for dinner, we tend to end up here for dessert, since there's never been an ice cream flavor of theirs that we haven't loved. There's hardly ever a crazy line, and the staff is always very friendly. On this visit, I got myself a large cup of a Coffee/Sweet Cream mix, and added chocolate chips. I switched out my usual chocolate for the sweet cream. It was definitely good, but next time, I think I'll pass on the sweet cream and go back to my coffee/chocolate mix. No muss, no fuss when you come here. Good stuff. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Tukwila, Washington

I came here and made a few orders. I walked in and received no "Welcome to Cold Stone" greeting. All I heard was the following: "What would you like?" What next? What next? What next? What next?" The girl making the ice cream was very unfriendly and pushy. She made no attempt to even hint at a smile or kind word. "What next" made me feel as if she was handing out free ice cream to a homeless person. She didn't even indicate that crafted ice cream was on the menu. Due to this, only 2 of my 6 orders were crafted. 4 were just scoops of ice cream in a bowl. I was lucky to get the one free topping for each; all shoved into the bowls. Upon checkout, the middle-aged Asian gentleman was very friendly and jovial. It seems that he noticed how the mean-demeanored girl treated me. Because of him, I upped the stars to 2 stars. I would've given this place ZERO stars due to the girl's bad attitude. One last thing, the ice cream was delicious as always. Luckily her mean streak did not get 'mixed' in with the delectable delights! read more

Went in after dinner, waited in a fast line and ordered the founder's favorite with raspberry instead of pecans. Yum! We paid with some gift cards, and the guy working the cash register was so nice he wrote the remaining amount left on the card. It got pretty crowded after we got our order but the line continued to move fast. I was bummed there wasn't any free water. read more