I love going here, even if it's just to take in the smells. I wonderful combo of ice cream and waffles. Mmmmm! The servers are all so very friendly and eager to help with your ice cream creation. The options are limitless. My fav is the Cookie Doughn't You Want Some. The ice cream is super thick and creamy. It's a busy place, but they keep the line moving. It is easy for this place to become a regular stop, especially for the kids! read more

Cold Stone Creamery - Cookie Doughn't You Want Some - Ice Cream & Frozen Yogurt Near Me - Sewell, New Jersey

A little upset. Ordered a large to go and when I got home I noticed that the guy put my ice cream in a medium cup but put that in their large cup. Thought maybe it was because it was to go so he put more and doubled it to keep it from melting, but we ordered another medium and that only had one cup. Annoyed because I tipped him generously and that's what I get. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Sewell, New Jersey

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Best milk shakes in the world!!!! Like the shakes from when I was young. Really loaded and delicious!!!!

How can you not love this ice cream, it's always filling! The service is great there is outdoor and indoor seating. The parking lot can be annoying on busy days as it shares a parking lot with a Starbucks drive thru. Overall, great ice cream! read more

There is a reason most of these locations are no longer around. We were there 2 days ago and for 1 scoop of ice cream and a few toppings the total came to $8 which I already thought was a bit much. Then today we went back and ordered the same exact order that was $8 2 days ago and they wanted to charge us $11. I asked why it was $3 less 3 days ago and the employee there did not have an answer. $11 for one scoop of ice cream is wild to me. There are definitely better options in the area when it comes to quality and cost. read more

The customer service is not acceptable. The staff needs training on how to help customers with questions about the app and how to keep the flow at the register orderly without blatantly helping some but ignoring others. read more

First of all, I just wanna say I am an ice cream critic! And love my ice cream! with that being said I was here in March 2024 and I got a chocolate banana peanut butter milkshake. It was decent. I have tried other items here before like the banana splits, and the chocolate peanut butter cup ice cream, and also tried the birthday cake ice cream. All of it was basic nothing special. My problem is the prices.$$$ The prices here are way too high for basic ice cream and portions are small!! Not worth it!! But If you really wanna try the best ice cream in all of South Jersey you have to try STIO'S ice cream and water ice in Washington Township on Fries Mills rd STIOS is The Best in south Jersey!!! I know my ice cream and I'm telling you STIO'S has the best ice cream hand dipped and custard the flavors are endless. They also carry sugar-free ice cream water ice and vegan ice cream.!! And they have the best sweet treats you can possibly imagine! and their prices and portions are what they should be, ! I'm telling you you once you try STIO'S you will never go anywhere else! As for cold stone, they are just basic and way overpriced!! read more

I don't know why but I just don't like cold-stone ice cream. It feels like fast food ice cream. I absolutely love chocolate mint ice cream but the cake batter they use tastes cheap. The mint ice cream tastes foreign to me. Heck even Wawa mint milkshakes tastes better than this. read more

Been going for years...quality and service is consistently top-notch. You can tell the owners, management, and staff genuinely care. Is also our go-to place for ice cream birthday cakes. Their freezers are always full of many grab and go choices but they will also let you create your own with enough notice. read more

Be prepared people who can't handle their sweets - a-hem . . . . Cold Stone has great flavors, like cake batter, brownie batter, salted caramel, cotton candy, your usuals (with a 'twist') ETC! I think we ordered mediums - two HUGE scoops (more like flatter ladles!) each that PACKED our cups. I ordered the two batters and was in heaven. I haven't had a Cold Stone in over 7 years! Vince had dark chocolate and salted caramel. Both, of which I liked alot. This particular location (plus a Friday night) was really busy. We opted to sit outside in the Starbuck's seating. I'd go back but only for a small. It truly is VERY VERY sweet! read more

Cold Stone Creamery - I busted in! - Ice Cream & Frozen Yogurt Near Me - Sewell, New Jersey

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While the ice cream is good, they have one staff woman who is absolutely rude yelling at people where to stand. While I understand the safety factor, they should have someone at the door and not this woman rolling her eyes and making comments. It's ridiculous. It's an ice cream store. Hate to see if it was a high pressure job. read more

Very good ice cream! The PB delight and the cake batter are definitely recommended. Best ice cream I've ever had. Now me and my son come here every once in a while and we are from the Atlantic City area. Definitely recommend! read more

It's a problem being an ice cream snob. Especially when you haven't had any good product in months and are craving it more due to mild December temps on the east coast. We could have gone to a Mom n Pop shop but opted for CSC due to proximity. I haven't been at one in years and was not expecting to be blown away, but thought I would enjoy it way more than I did. Others must have had the same hankering because this place was jamming at 8:30 pm on a Friday night. We looked longingly at the case while waiting for our turn to order. The deep dark color of their dark chocolate caught my eye, as did the salted caramel. This combo usually does not fail to satisfy me with its contrasting flavor profiles. But on first taste I almost succumbed to a diabetic seizure. Both flavors were sweetened to the point of distracting from the treat. I couldn't enjoy the chocolate that may have been rich and deep, or even taste caramel amongst all the sucrose. I left somewhat disappointed but with the knowledge that all ice cream is not created equal. I know the chain won't be saddened by my experience, I imagine many folks like their offerings. I was surprised at the cost, around $4 for a hefty 2 scoops, not bad at all. 3.25 gimme Carvel over this anytime Yelps read more

Very nice staff who were patient with my kids as they made their individual ice cream dishes. Plenty of room to sit and enjoy your desserts. We had a buy one get one coupon for my daughter's birthday which made the price reasonable. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Sewell, New Jersey

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My husband and I went there this past weekend (the last weekend in April), trying to support a local business. We had to wait for 40 min for the ice cream---which is ok, it was a Sat. night; however, the app wasn't working and neither was the website so we couldn't place the order. We had to call twice to place a phone order--I tried calling but the female answering the phone did not want to take the order, was clearly frustrated/irritated, and suggested I place it online (which couldn't be done). She reluctantly took the order when my husband called. Overall, customer service could be much improved. read more

I was in there Dec 2022 to get a birthday cake and it smelled so rancid. I thought maybe it was a one time thing and someone had to have said something about the smell resulting in a deep clean but no. I walked in tonight Feb 26 2023, still rancid. I walked out gagging. Not only does it smell horrible, but it just feels so dirty in there. read more

The Boo Batter ice cream was Boo-tastic! I recently dined in at cold stone creamery and I couldn't be more pleased; except, I could. The boo batter in question... left my teeth stained black for days!! Now I'm not a daily brusher, but this situation called for extra cleanings. Overall 4/5 - props for the clever ice cream name. read more

This was my first time at a cold stone and I was really excited. My husband was trying to cheer me up as my father is in the hospital. We drive from 45 minutes away. The first thing that hits me when we get in the store is the smell. It smells like "ice cream and ass" as my husband so tastefully put it. It smelled like almost soured milk. The bathroom smelled even worse. I asked for a small cup with a scoop of vanilla lite, a scoop of strawberry, and a scoop of banana. The teenager at the counter looked at me like he was lost with a glaze over his eyes that made me wonder if I was speaking English. And then he repeated my order back to me, so he said he would help me up at the counter and walked away from me as I had my credit card out. He then handed me a cup filled with liquid that used to be ice cream with pieces of strawberries and bananas that were struggling to stay afloat at the top. It immediately started to leak over the sides all over my hand. There was a slew of people that were also waiting. One teenager sneezed as he was making an order and didn't cover his mouth, spraying his germs everywhere, which the rest of his coworkers apparently thought was hilarious. One girl was rubbing her temples, her face red, looking like she was about to cry as she rang up another customer. We finally got out of there, seemingly just in time as the smell in the shop had started to worsen somehow. My husband's cake batter shake looked and tasted like someone froze soy milk and put it in a blender. Needless to say it was disappointing. read more

Cold stone always has good ice cream. That is not disputable. But the problem with my recent visit was the service. Also, I just feel like there are SO many people working, which is great. But everyone is young (love that this business employees young people) and it is evident that they haven't been trained in customer service. If I make a request, or say something, and the worker can't hear me, the proper response isn't "what?!". That is rude and dismissive. There is NOTHING wrong with coming closer and saying "excuse me?" Or "Pardon me I didn't quite hear you." I can't be convinced that these young people DONT KNOW that this is basic manners so I can only assume that using "what?!" As a response is just a general disregard and blatant rudeness for the customer. That's not okay. Finally, this is not a huge issue but if there are 7 people working with no line, there's no reason why the counters, tables, and even hand sanitizer container should not be clean. Wiping things down takes 30 seconds. If attention isn't paid to detail on something as easy to clean as a hand sanitizer bottle, I'd be concerned about what else isn't being cleaned properly. With that being said, I have to point out again that the ice cream is good, and we love that this location employs so many young people. But...... the experience isn't always positive unfortunately. If you visit this location do yourself a favor and park in the back lot. The Starbucks next door always has a line 8 miles long preventing cold stone customers from getting in and out.... read more

Cold Stone Creamery - a bottle of cold cream - Ice Cream & Frozen Yogurt Near Me - Sewell, New Jersey

Every cold stone is amazing. I love the birthday cake remix. One of my favorite ice cream places.

Ice cream was great, service was not...Unsure why employees can have 6 inch nails while scooping peoples ice cream and are wearing no gloves. When the girl working was mixing my ingredients into my ice cream she held it up to another worker and said something along the lines of "this smells like starbucks smell it" and brought my ice cream into the coworkers face for her to smell. Was quite weird to see, and honestly I didn't want my ice cream anymore after that. Also a worker asked if I was being served, which I wasn't, my sister had placed her order but not me, so my sister said yes and I said I didn't order yet and the young guy responded oh they'll get your order then. So I stood there while he took other peoples orders as the girl making my sisters ice cream was still busy, (which is not her fault). read more

The young lady who helped me was so sweet! She had blonde curly hair, I don't know her name. She even told me about the wet walnuts! Great young lady! Great place! read more

We went to cold stone like we normally do for a treat. A rude woman, I should say child took our order. She was rolling her eyes, couldn't remember our order, etc. she was too hyper focused on the fact that I was on the phone which I put down as she was taking our order. Once it came to check out she gave me a nasty attitude while rolling her eyes and asking me to sign the receipt. I looked at her confused since she didn't even swipe my card yet. I said I will when you print it out. She said I am printing out but you were too busy to notice since you were on the phone. At this point the receipt was still not out of the machine. She refused to give me her name and eventually babbled out "Liz" I will be writing the manager in the morning as well. read more

4/8/17 was my first time at this location. I've been to the one inside the King of Prussia Mall 2 days after Thanksgiving in 2015. This is the closest near me since the one in Haddonfield closed 3 years ago. Service and the employees here are nice. I usually get the cookies n cream ice cream. read more

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The best delivery during the pandemic! I usually go to Cold Stone in person and the service is fast and needless to say the variety of ice cream flavors seem endless! I highly recommend Cold Stone Creamery. read more

Coldstone ice cream is awesome. We go often. The staff is friendly. The negative is they need to work on portion size is inconsistent on size order. We constantly order same size and have way different amount. read more

Cold stone always has above average ice cream. A great choice if you have a hankering for something sweet, but if you want to know the real reason this place deserves 5 stars, the answer is the staff, specifically a single staff member named Jenny. Jenny provided above average customer service on my visit, making sure my ice cream was made right, asking me if it came out alright, even giving some generously sized Reese's cups in my peanut butter ice cream, all while doing it with a warm smile. Jenny deserves the best that establishment has to offer, dare I say she should even manage it in hopes that the entire staff can perform as optimally as she did. Jenny is someone you don't see often in the serving world, someone who not only provides the top notch customer service an establishment can provide, but one who does it with such a light of distinguishable courtesy, charm and grace that you can't help but love both the product handed to you and the experience you had while in the establishment. Thank you Jenny for the peanut butter ice cream. read more

The staff was rather rude. It was obvious they were talking poorly to fellow coworkers about orders and the and the flow of people. It was busy but if you don't want to work and atleast pretend to be polite, then don't show up to work. All employees had bad attitudes. Will not go back read more

We were craving coldstone when were driving home from the shore, so after looking on my gps this was the closest one along our route. It was a Sunday night and super crowded here, lots of families eating ice cream outside. There was a line to order but it moved fast. I got the sweet cream ice cream with graham cracker mixed in. It was delicious. Their ice cream is consistently good no matter the coldstone location.They also have a lot of good signature flavors with preselected toppings. The ice cream is thick and creamy and toppings are mixed in over a "cold stone". I don't know how some people can call it overrated and overpriced. The prices seem to be in line with your typical ice cream place. And, I've never had ice cream like it. I will always stop at coldstone if there's one in the area. Four yelps! read more

Cold Stone...nothing new! (I personally enjoy adding an s on the end :p) this is a must in every persons life at least once! I've been to many, not just this one, but in many states! I say this (and I mean it...) if you haven't been get there! Take your time and taste the flavors, they will excite your tastebuds... Create your own, this is always fun. But I personally am a signature gal! I've only had a shake once and never a smoothie but I'm sure its awesome... This newcomer to my life, "fro-yo" def is giving them a run for their money!!! But I am a ice cream geek so I'll always find my way back home!!!! (mind you this is ice cream we are talking! Not for the everyday appetite...) read more

The first time I went to Cold Stone it was in Florida and I will say it's a pretty constant creamery. When I arrived at this one the line was out the door, 1 hour prior to there closing time of 10pm on Saturdays. Now if you are looking for old fashion ice cream you will not find it here. They have a unique type of that Italian Cream you are familiar with, but there spin is they mix fresh fruit, cookies, or pretty much anything you want in with it on a cold stone in front of you (hence the name). I had a Apple pie with real apples, graham crackers cinnamon, and French Vanilla ice cream this trip. Not bad, but I like the strawberry shortcake the best. Treat yourself it's worth it. read more

Cold Stone Creamery - The cream - Ice Cream & Frozen Yogurt Near Me - Sewell, New Jersey

went to cold stone to get ice cream at 9:30 and the doors were locked and the workers were cleaning and we knocked on the door and they acted like we weren't there and were laughing. they close at 10 there was a half hour left. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Sewell, New Jersey

It's not really my favorite place but my mom loves it here. I take he whenever she has a sweet tooth for Ice cream and plus it makes my dad happy. He always told me when mom is happy the whole house is happy lol. read more

The best birthday cakes ever!Oreo cookies and cream extreme was amazing thank you!!!! From Melindas gourmet deli

Totally over rated and over priced. I wanted mint chocolate chip and I had to pay extra for the chips to be added into it. I wanted a plain sugar cone but I only had 2 options of a kiddie sugar cone or a giant waffle cone. The mini chocolate chips were frozen and I almost chipped a tooth biting them. I'll stick w my local mom and pop ice cream shop. read more

We go to Cold Stone at least once a week. My 5 year old daughter loves it. The staff is very friendly and the line moves pretty quickly. The only complaint is that once it gets busy (which it always usually is as soon as the weather warms up), there's a mass of people kind of standing around after the orders are placed. It gets congested. It would be nice if there were people to make your ice cream and then separate people to ring you up. I think people would get out of te door faster if the jobs were separated. Other than that we love it here :) read more

Amazing customer service to walk one through specializing the most amazing ice cream cake ever. This has been the best decorated birthday cake for my son that I have purchased in the last 6 years. All of the guests raved about the cake and loved that there were actual cake layers between the ice cream layers. Chocolate cake with birthday cake ice cream, Oreo and Reece's peanut butter cup mix ins topped by a Lego super hero design that I didn't need to bring in myself. I will definitely be ordering cakes from here again and will spread the word. read more

Cold Stone Creamery - Another amazing birthday cake - Ice Cream & Frozen Yogurt Near Me - Sewell, New Jersey

Excellent customer service. Went to order a birthday cake for my 6 year old, the employees couldn't be anymore helpful. Walked me through the entire process made it so easy, my wife was proud:) The party guests loved the cake. Real chocolate cake layers with mint chocolate chip ice cream in between and a ganache icing! Don't settle or carvel or friendly's when you can have a real ice cream cake. The flavors are endless. Just go! read more

I wish I was able to give this place a 0. The service was absolutely horrible. We came to order at curbside pick up. About 10 minutes went by and we realized that the sign said to call when you are there. We called and the girl that answered asked if we were going to go inside. We responded that we were at curbside pickup and would expect it to be brought to us - to avoid the crowd inside. After another 10 minutes we call the number again. They say that they will be bringing it out. They bring it out and we ask if the icecream is melted, they responded that it was in the freezer. We open the icecream and they are all melted. One order seemed to be melted then tried to be refrozen. Upon another 10 minutes we receive the new order. Another icecream was completely melted. The orders seemed to have not been changed and they had just given us back the originals. Another one of us went back into the store and told them they needed a new icecream. It was not until she stood there watching the girl make the icecream until it was satisfactory. Very poor service. Ice-cream wasn't even that good!! read more

If the AC is broken, then an Ice Cream store should close for the day. Cold stone was hot stone. All of the ice cream was severely melted. At first the workers tried to pretend that it was the normal temperature. Until we pushed more, they finally admitted that the AC was broken. I supposed that they had many health violations yesterday. Sad. read more