I've always been a big fan of Cold Stone Creamery, and even though I live in Lee's Summit where there are plenty of ice cream places nearby, Cold Stone is usually my go-to whenever one is close by. Up until now, I've always had a good experience at this location.
Unfortunately, my visit on 5/6/26 around 8 PM was disappointing. I ordered a quart of the Apple Pie A La Cold Stone, which is supposed to include French vanilla ice cream, apple pie filling, pie crust, cinnamon, and caramel. The young man preparing it barely added any mix-ins at all. There were only a few tiny pieces of apple in the entire container, and when I politely asked if he could add a little more, he only added what looked like one extra piece. The quart container also didn't seem properly filled for the price.
I understand the employees were young and likely still learning, and I didn't want to make a scene because there was a line of customers waiting. Still, when customers are paying premium prices, they expect the portions and ingredients to match what's advertised.
I'm hoping this was just an off night because I really do enjoy Cold Stone, but consistency and portion quality definitely matter. read more