My review is solely based on my interaction with the young gentleman as I waited to purchase my last minute birthday ice cream cake. It seemed like there was only one person working so he was making the creations for a family of 3. As I stood there waiting for my turn to check out, I was observing and noticed the young gentleman was professional and kind. I waited to purchase the cake, had no issues whatsoever. A friendly reminder to others that the person making your mix ins or order is a high school kid - please be kind :( The ice cream cake was a hit for our birthday celebration. The ratio of ice cream to cake was great and it wasn't overly sweet (I'm shocked because other ice cream cakes I've purchased from other businesses end up being too sweet or have a thick layer of frosting). It is on the pricier side but it fed 12 adults and 7 kids perfectly with a few slices for seconds! read more

As much as I love cold stone, I don't think i'd return to this particular location. The customer service here really lacked for me. There was initially no one when we entered and this location also refused to do mix ins a for a kids scoop. Every other cold stone location I have been to has done mix ins for a kids scoop. The employee tried to throw the topping on top of the icecream and they all fell off and I asked if she could mix it and she said it was impossible because the kids scoop is too small. Very strange! I also want to note that there is no where to sit at this location and we had to wander over to starbucks just to have a seat at a table to enjoy our ice cream. Overall I wouldn't come back. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Fullerton, California

Disappointed to the max! My sister gets the same custom cake for her birthday every year. This year, it was my turn to order and get the cake. I ordered it online for pick up at a location I never go to... That was the biggest mistake! The cake was ordered for 1:00pm pick up. I showed up at 1:20pm and no one was inside. I waited at the at the register and no one came out. I had to call for someone to come out from the back. I told her I was here for a pick up order. She grabbed the cake from the back and handed it to me. As I took a look at the cake, I was shocked! The custom writing on the cake was RED not PURPLE! Worst of all, the writing was HORRIBLE! As I was gasping in shock, she disappeared to the back. I had to call her back out and tell her that the writing was unacceptable. She mentioned that it was because the cake was small, apologized, and disappeared again... Terrible customer service! However, I needed a cake so I took it and left. When it was cake time, I apologized in advance and told my sister that the writing was not in purple and the writing looked terrible. She took a look at it and was sad and a little upset. She said that it didn't look like a birthday wish, but a death wish... I felt terrible! read more

Cold Stone Creamery - Said it looked like a death wish, not a birthday wish... Sad! - Ice Cream & Frozen Yogurt Near Me - Fullerton, California

Very disappointing experience at this Cold Stone. I was helped by Sue K., who did not acknowledge me when I entered and was rude and abrupt throughout the entire interaction. My Oreo topping was barely mixed into the ice cream, and the customer service at checkout was equally unpleasant with her typing in my account number wrong and walking away before I checked out. I left feeling unwelcome and disappointed. Unfortunately, I would not recommend this location and will not be returning. read more

THE WORST COLD STONE. The employee took a while to come out and serve people which isn't on him because he seems to be the only employee. Whoever is the owner needs to train their employees more and hire more than 1 each shift because the toppings for my ice cream was NOT mixed in, 90% of the brownie was in the middle still and there was barely any toppings. read more

Consistently great service every time I visit. The staff is friendly, the store is always clean, and the ice cream is genuinely delicious--rich, creamy, and fresh. My order is always prepared perfectly, and the quality is consistently great. The team creates a welcoming atmosphere that keeps me coming back. Highly recommend this location. read more

Cold Stone is my favorite ice cream, & this location is my favorite! It always tastes fresh & they are usually generous with portions, not stingy like some of the other locations. I feel like Cold Stone flavors in general have gotten more subtle than they used to be (e.g., the coffee tastes very similar to the sweet cream which I think is the base for most of their flavors), but I still love it. It tastes like fresh, natural, high quality ingredients & isn't too sweet. I love the coffee, banana, strawberry, cake batter, & sweet cream flavors the best (there are probably more I'm forgetting). My favorite treat, as long as they don't get more expensive! read more

I absolutely love Cold Stone. But this place in particular pissed me off. Worker decided to give less toppings than standard size when I ordered the largest to share. She dumped more ice cream to compensate so the whole thing really just tasted like a tub of vanilla ice cream. To top it off, she charged us an extra dollar. The size is $10.99 and she asked "Cash or Card?" which we said cash. We found out we don't have cash and the price was changed to $11.99 and she said "It doesn't let me change!" Didn't say anything cuz a dollar can't be worth it. But is that allowed?? read more

Best cold stones I've been. The store is clean, workers work really hard and polite. Got myself an Oreo overload and founders favorite. Not too sweet... just right! The portion sizes are good too. Everything else is typical good ole cold stones. I would definitely recommend this location. read more

I haven't ordered cold stone in YEARS and decided to give it a go. Did a pick up order for a regular scoop. Get my cup of and the "mix in" included a single glob of cookie dough, one Oreo cookie, and one peanut butter cup literally sitting on top of the ice cream. And to top it off the woman at the counter literally said "hi" and that was the only words she spoke to me the whole time. Just horrible. Thank you for reminding me that cold stone sucks. read more

Good store. What can I say it is ice cream. I had the founders favorite and got the mint ice cream. I should have added chocolate chips and would have preferred if they advised that combination. It was to go so had the cup on the side. It tastes good it's ice cream. read more

Cold Stone Creamery - Founders favorite and mint with nuts with a waffle cup. - Ice Cream & Frozen Yogurt Near Me - Fullerton, California

I had a really disappointing experience at Cold Stone that I feel needs to be shared. I arrived about 10 minutes before their posted closing time, expecting to grab a quick treat, but the doors were already locked, and the lights were being turned off. Their posted hours clearly said they should still be open. What made the situation even worse was the behavior of the staff inside. Not only did they ignore us, but they actually laughed when they saw us standing outside. It was incredibly disrespectful and unprofessional. And we weren't the only ones there were several other people who showed up as well and were also shocked to find the place closed early. No sign on the door, no explanation, no apology. Just a bunch of customers left without no explanation while the employees laughed and went about their cleanup. I get that people want to go home at the end of a shift, but closing early and treating customers like an inconvenience is completely unacceptable. If you're going to shut the doors before your listed time, then update your hours or at least be courteous about it. This was the exact opposite of the fun, friendly experience Cold Stone is supposed to offer. I won't be returning to this location, and I hope management addresses this kind of behavior. Do not go here if you are wanting a late night treat. You will be waisting your time read more

I specifically asked for my toppings to be mix in's and instead the cookie and m&ms were just sprinkled on top. Every other cold stone I've been to they mix it in when requested like I did. Not coming back to this location read more

My usual combo at Cold Stone: coffee ice cream with roasted almond and banana. Their waffles were crispy and fresh! (5/5) Staff: super attentive and kind. They can out of their counter top to hand deliver my son his ice cream. That was so sweet as they added a whole Oreo on top of his chocolate ice cream (5/5) Ambience: friendly and clean. Looks like family running at this franchise business. (5/5) I appreciate the staff telling me to sign up to get buy one, get one free offer. I will stop by again soon! Thank you. read more

I've been to coldstone enough times to know that they are supposed to mix the toppings IN the ice cream. This was a complete rip off lol my kids were sad lol read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Fullerton, California

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This establishment has terrible customer service. We stood in line behind three groups of people for over 45 minutes until it was our turn to order. Two DoorDash orders were given priority over customers standing in line. No acknowledgment of standing customers. We will never go back. There was one woman preparing ice cream and running the register at the same time. In the time we walked to the grocery store, and bought ice cream, they were still servicing the DoorDash customers. read more

Tried the jello banana pudding and it was really good. The staff was super friendly and kept the place clean. Will be back soon!

It was my first time here at a cold stone ever and the worker was really helpful. There were many flavors but nothing really stood out and the taste was kind of bland in my opinion. My bf had gotten a scoop of strawberry ice cream mixed with Kit Kat in a cup. I had gotten the sweet cream mixed with a brownie in a waffle bowl. The waffle bowl was so stale and hard I almost chipped my tooth.... I highly do not recommend any waffle cones or bowls bc they can break your tooth. For 2 ice creams it came out to $15 and I honestly think it's not worth at all. It will be my first and last time going to a cold stone. read more

I haven't been to any Cold Stone in almost 12 years and I finally went with my partner. Definitely missed how creamy and delicious their ice cream is. read more

If I had a choice, I wouldn't give this place any stars if my life depended on it. My friend and I came here after dinner because Coldstone is one of our favorite dessert places. My friend got her love it bowl first, but let me tell you first and foremost how disanitary this place was. The man making our ice cream did not have any gloves on or any type of hairnet or hat on to keep the hair out of his face. He was making ice cream for another customer before he started my friend's, he didn't even wash his hands before starting on my friend's. Gross!! And he was dealing with receipts and touching other stuff with his bare hands. Who knows where else his hands have been? After he finished my friend's, he worked on mine and he was peeling the banana and because he wasn't wearing gloves he tried not to touch the banana, but the banana fell into the dirty watee where the spoons are. The man peeled another one but also decided to pick up the one that fell into the dirty water. Absolutely disgusting!! And he didn't scrape the surface after he finished my friend's or before staring on mine. There were chunks of brownie and peanut butter in my ice cream, which was total opposite of what I got, which was sweet cream, Nilla wafers, which he didn't even know what those were, and banana. All I'm going to say is thank God I don't have a peanut allergy, because that would be a lawsuit right there. After I had a bite or two, I ended up throwing the rest in the trash because how bad it tasted and how it made me gag knowing how the ice cream was made. There are so many dessert places around there! Please do yourself a favor ao go someplace else!! read more

The cleanest establishment I have ever been to!! Stepped in on a hot summer's day, eager to indulge in a cold and sweet delight, and was greeted with a pristine display of mixins, inviting ice cream, and not single speck of dust in sight. Seeing an orderly counter reassured me that the ice cream was going to taste even better-- and indeed it was. I will be back! read more

Came here for a BOGO deal opening weekend. I had the like it cheesecake cream with raspberries and my friend had the like it vanilla with nuts. Both were good. Service was good since it was empty, we came right before it closed. Convenient location so we don't have to drive as far. read more

Cold Stone Creamery - cheesecake ice cream with raspberries - Ice Cream & Frozen Yogurt Near Me - Fullerton, California

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The Food is Great The Service is Stupendous And the Ice Cream, oh Fabulous! Go there, when you have the chance and Excellent Ambiance by the way! read more

Cold Stone Creamery - Pumpkin Bread Batter and Boo Batter Ice Cream on a Chocolate-Dipped Pumpkin Cone! - Ice Cream & Frozen Yogurt Near Me - Fullerton, California

I like it most of the time. But they don't always have the same flavors. So is a hit or miss. However the prices are ridiculous! And you get small portions. So if you want over priced ice cream come here. read more

On a hot sunny day, this is where you want to be. Sweet and great customer service when we our kids took their time to decide what they want. The quality of the ice cream and toppings were . Perfect treats! read more

I went grocery shopping at the Albertson's and decided to stop here. My husband and I were greeted by a young man and the owner. We started chatting with the owner, and he opened this shop for the right reasons, to make people smile and to make them happy. I had their banana flavored ice cream that was made there, and it was delicious. We have a location closer to home, but now come here because that's the type of person we'd want to give our hard earned cash to. read more

Stopped here after my grocery run and got one of their special fall options, pumpkin bread ice cream. It's soooo yummy, perfect for a fall night. This location is really nice looking, the pretty, warm wood front portion of the countertop drew me in from across the parking lot, lol. The worker was super nice and helpful, too. This is a good addition to Amerige. I'll be back read more

Highly recommend! Great service, very friendly staff, and a super clean shop. The ice cream mix-ins were blended perfectly. A+++

I asked for a normal ice cream cone ("sugar cone"), but they wouldn't sell me one because they said it was only for kids. So instead I ordered the smallest size in a waffle cone, which was what they were willing to sell me. I shouldn't have neglected to look at the prices, because it came to $10. That's just not a reasonable price for an ice cream cone. read more

Huge servings and great ice cream. Can't say I've ever been disappointed at Cold Stone.