Simple and sweet! Got a "Like It" size vanilla ice cream with a waffle cone, and it hit the spot! Classic, creamy, and exactly what you expect. Sometimes you don't need all the mixins, but I made my own butter pecan. They gave me a full scoop of pecans, which was nice! They made it to perfection. Amazing service. Good ice cream done right! read more

Really bad service! Doesn't close until 9 and I walked up at 8:50 as they were still serving other people and they refused to serve saying they were "short staffed" even though there were 3 of them there...... They were sooo rude about it too. Like stood there and argued with me until 8:55 but were too short staffed to serve. Manager said they were closing early, and I quote, "because we can". read more

The ice cream selections are great and the creativity with them is fun. I got a giant cone of vanilla and kept it simple. The lines seem always long but you can get lucky and catch them at a good time. The service well it seems that the employees as mentioned are not too happy with working here. I have been to other ice cream establishments and they are generally more enthusiastic. No one was rude or not polite but there was a sense of lack of joy in the position. The lack of joy may be due to the endless back-to-back lines of needy people who can clearly read the menu 30 minutes before even approaching the counter and then still clueless or perhaps Coldstone working conditions. Overall the ice cream was good and again the service was not bad. The shop was clean. Ice cream and options a solid 5 stars. Service with a smile 3 stars. Cleanliness 5 stars read more

Every single person here had such a dull reaction to me walking in , I was skeptical that I might be doing something to offend them . They were not rude but definitely bordered on being very unfriendly. I asked for a taste of the BOO batter and when I liked it ordered it and she made it with cake batter ? when I told her it's not the right flavor she said no that's what you tasted !! excuse me mam , I can differentiate between two ice cream flavors that had such distinct colors black vs white . she insisted one more time and I felt awkward holding up the line so I just went ahead and got what she gave me since she had already poured it... ridiculous because I ended up throwing 70% of it . read more

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On a birthday-desiring, treat adventure, we happened upon this Cold Stone Creamery! Delish ice cream, but..... Lots of downs: -the employee who took our order was annoyed (made a face/shrugged shoulders) when my husband ordered a Chocolate Devotion... I am guessing it was too much work... -the employee who rung us up at the cashier paid no thank you when tipped -the prices for a kid-size & a Love It size was $14 read more

Supervisor needs a lot of help. Customer service is nonexistent at this store.!!! The instructions to employees is to run into the back store and hide . read more

With big lines, they get through people pretty fast here, considering the cold stone method of preparing ice cream is pretty labor intensive. I really like all the ice creams and fillings here, it really doesn't matter what you get, in the end its just a bunch of sugar and fat mixed together, and it's glorious. read more

They have a chocolate almond milk ice cream that is absolutely amazing. You do not need to be lactose intolerant to enjoy this ice cream but if you are then this is something you should try. read more

I was in line shortly before closing 9/27. The gentleman helped the 4 people in front of me and then refused to help me even though I was in line. Awful customer service read more

Cold stone is absolutely fantastic. My go to is the peanut butter cup perfection, and it is truly perfection. There is something smooth about cold stone's ice cream that is elite. This location was no different. It hit on every level. Love cold stone. read more

Normally, I really like Cold Stone. This evening, not so much. I brought my teens here tonight. We had an unusually long wait, probably 15 minutes or more, because of long lines. The place seemed a bit in disarray and a bit of a mess, probably after a long day. Also, why are the prices here so much higher than Cold Stone elsewhere? Is that to pay the rent prices inside the Mall of America? I had sticker shock. You're looking at over $5 for a small bowl of ice cream. Yes, it's good ice cream... just be prepared to pay more at MOA for it. read more

Cold Stone Creamery - Adding the mix-ins on the Cold Stone. - Ice Cream & Frozen Yogurt Near Me - Bloomington, Minnesota

It's ice cream, and it's at the Mall of America! Yes, I know, it's a chain. I know it's not gourmet like Izzy's or Sebastian Joes...but it's located in the best Mall in America! It's wholesome. It's good. There's lines, which moves quickly. If Customer Service is nil, it's because they're working hard making our orders per menu or unique requests of customers... yes, they're busy, they have good business. Thank goodness! The ice cream is wholesome good, and it's fun to watch the Servers sing, when they slab the ice cream on their "Cold Stone", to make their creations. The Japanese (yes I am one, actually a Japanese who grew up and lived in both Japan and US as a child and as an adult - I go back and forth) call it "Teppanyaki style" ice cream because the ice cream creator makes up, tossing and sauteing your sundae like they do at Benihana. I love this phrase, because it's oh so true! My favorite is the Apple Pie A La Cold Stone (Sweet cream ice cream, cinnamon, graham cracker pie crust, apple pie filling, caramel, dipped waffle), something about apple pie and ice cream goes so well together...I gotta have it. This is one of those stops at the mall, when I want an occasional treat...or on a fun shopping outing with a friend or two, it's ice cream that's fun to share, too. So glad that it's in the Mall of America, love the teppanyaki style ice cream, and I love taking out of town Japanese visitors here..and yes, they do get a kick out of the teppanyaki style yummy wholesome goodness of this ice cream. I lived in Minnesota so long, and almost Minnesotan (you betcha..well, kind of) and I still get a kick out of it, too. read more

Wow. People seem to despise this place. Lines are long- yes, but they move pretty quickly. Its a busy mall. Half the time its a cluster (rhymes with duck) of people trying to make up their minds. Staff is young and doing a job most teens do for their first job. They were all pleasant and trying to get people helped as fast as they could. I give it to anyone dealing day in and out with the public. We had a good experience. I ordered the small portion of the chocolate lovers dream thingy and it was a lot of ice cream. Other's ordered the Cake batter remix, coffee and raspberry which were all good. For four items, the total was pretty reasonable for what we all had. They got us in quickly and they were pleasant and trying to get everyone's orders taken quickly. For "mall" ice cream, it was just fine. Had I wanted a better caliber of ice cream, I would have waited to go to a different place. It turned out fine for what it was. read more

Founder's Favorite: Sweet Cream Ice Cream with Pecans, Brownie, Fudge and Caramel- This is what I had and I loved it; I'm seriously craving more!!! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Bloomington, Minnesota

Very immature staff, they need to know people can hear what they say behind the counter.

Good ice cream! I had the cake batter ice cream with m and ms in it. Delicious! Service was good and staff was nice and friendly. And no line to wait in. I would recommend. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Bloomington, Minnesota

I don't go to the Mall much but, when I do, there is always an unbelievably long line at this place. We really wanted ice cream the other night and, if you consider your options at the MOA (Kemps, really?) Cold Stone seems like the obvious choice... ...Except that it was a really bad one. Really, really bad (for me anyway.) I should have ran away once I saw how they slap the ice cream on the little board and it was all melty looking. I decided to be adventurous and got the cheesecake flavor with Oreos (I need NOTHING else in my ice cream, thankyouverymuch) and it just proved that I should never try anything new. The boyfriend commented that it tasted like butter. Then I realized it looked like butter with some mashed up Oreos thrown in and I tossed it in the garbage. Also, $12 for two people? I don't care how many Oreos you threw in that pile of cat puke before you put it in the cup. Thanks, jerkbags. read more

Yes, I admit I caved into my craving, and walked up here to get some extra 1000 calories. No big deal. I got the "Like It" size of sweet cream and brownies in a cup. Guess how much that cost me, $4.50! WTF? I didn't even get the waffle cone? Has this recession made me a scrooge? I would rather add 50 cents and get the five-dollor-effin-foot-long at subway with that money. It was unnecessary but delicious, however, thanks to cold stone now my bottoms are heavier and my wallet is $4.50 lighter. I will pass next time... read more

Im pretty shocked how many bad reviews that this place has gotten... It seems that we Minnesotans have been spoiled by amazing, local ice creams like Izzy's, Grand Ole Creamery, and Sebastian Joe's. However, it appears that this location in particular really hasnt stacked up to some of the others which have gotten a much higher score. In general though, I can't say one Cold Stone is better than another--they are all the same to me. I do think Im biased in a way... Having been exposed to delicious frozen yogurts in NYC, soft serve in Japan, and locally made ice cream shops like Izzy's here in Minnesota, it's just hard to get excited about Cold Stone. There is nothing particularly unique about it. Anything that differentiates Cold Stone from other ice cream shops comes across as touristy... Which I guess is ok for a place like the Mall of America, but it's not ok to a foodie. Ice cream really is never "bad" so I cant say to avoid Cold Stone at all costs... But I think there are so many better options, particularly in the Twin Cities. For the price you pay you could just as easily get an amazing waffle cone at Grand Ole Creamery and be way happier. Pros: It's in the mall, ice cream is ok Cons: It's in the mall, ice cream is ok read more

This place is the bomb. I will surely be back. My favorite flavor is oreo with cotton candy that is heaven to me

Very good ice cream. I had a create your own combination. Very flavorful. I was here on 4-25-2017. I don't usually eat dessert, but I am glad that I did. I will be back. read more

Wow, what a horrible staff! I realize the location can be busy, tiring, and loud; but wow, no need to be rude, unhelpful, and put such a small amount of ice cream in my container. Damn, what a rip-off. I was given two vouchers, and hell if I care to even use the second one. read more

No wonder this business didnt make it in many markets. The small had to go in a medium cup and the medium was twice as tall as the cup. Sloppy service and overpriced. read more

I like Cold Stone and this one is no exception. They have friendly service, yummy ice cream and generous portions.

Not the biggest portions, not the smallest. Unique concept, you pick your flavor of hard-packed ice cream, and toppings, and they mix them together by hand (with "spades" ). You won't be slammed with an unanticipated final price, like is prone to happen with pay-for-weight froyo places (ie. Pinkberry, Freeziac, Cherry Berry...etc ). And it's not watery soft serve. The sizes are "like it" (small), "love it" (medium) or "gotta have it" (large), but I'm too proud to order a "Gotta Have It of All Lovin' No Oven" so I just use the generic sizing terminology. I'm sure I'm not the only one. read more

Employee honestly told me no I could not have my ice cream the way I wanted. I asked for more toppings and she told me no that's no how she makes it. After her fellow co worker said to add more she continued to say no that is not how she does it. Asked for it to go as well and then she put a spoon in it, pushed it towards me and went and sulked in the corner instead of helping the other customers in line. Like the ice cream but a definite F for customer service!!! read more

The workers were extremely rude. We were visiting Minneapolis from out of town and I was trying to use an online coupon which they refused to accept and proceeded to laugh at me. When I asked why not, they said they don't know anything about it and shoved my phone back into my face. Didn't appreciate the attitude. Wish I could put 0 stars read more

honestly great product, love the ice cream but thumbs down over how little the individual who made my ice cream cared. did a "mine" for take home and all the mix-ins were on top 1/3. bottom 2/3 was straight vanilla ice cream. boring. luckily great ice cream! read more

If I could give this store 0 stars, I would. My husband and I drove out to mall of America for an evening stroll on a Sunday only to find that the mall was closing. Obviously we were disappointed but saw that many restaurants had not yet closed. We ran over to cold stone to at least get some ice cream out of our worthless trek. There was a young woman in line with her two kids in a stroller. And absolutely no one else around. Maybe a few people dragging their feet out to their cars... The guy behind the counter turned to us and said "sorry she is our last customer... its for the kids." And immediately a girl came out and closed the metal doors in front of us. Terrible customer service. I know that its just about closing time but there is no one else around and you can't serve two adults but you can serve two children. At 7 at night, I doubt they really need that ice cream. Awful experience. Will never go back. read more