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    Cold River Air Conditioning

    5.0 (1 review)

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    2 years ago

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    Alpha Air

    Alpha Air

    (352 reviews)

    I am a new customer of Alpha Air and I am very very happy with the outstanding service by Arthur (…read morethe owner) He came on time as scheduled! He was very efficient, professional, patient and very thorough! He went far and beyond the required services - adjusted and fixed the flaws from my previous HVAC. His fees and parts prices are very fair and reasonable. Thank you Arthur! Definitely will recommend to my friends.

    Apparently Alpha Air is either under new management or the owner has simply abandoned Customer…read moreService for avenues of greater profitability. Although my initial impressions of Alpha Air were quite positive following an entire system upgrade, their Customer Service these past two years leaves a great deal to be desired. Following last fall's routine maintenance visit, their Technician subsequently emailed a copy of my check, including my entire Checking Account # !!! When I inquired with their office why my personal financial data was so recklessly exposed on an unsecured internet site for the entire world to see, their excuse was a "glitch in the system." This past April 27th; routine maintenance was scheduled for between 9:00 - 11:00 AM. I sat here for three (3) hours waiting, the Technician never showed nor did anyone from their office bother to contact me and inform of the delinquency. When I called their office for an explanation, their excuse was a "glitch in the system and the Technician never saw it." That evening I forwarded an email to Alpha Air explaining my dissatisfaction with their unacceptable modus operandi and asked that they refund the balance on my Gold Membership for scheduled maintenance. I received an auto reply that they received my message and someone would "respond as promptly as possible." Never received a response. When I finally reached their office several days later to inquire about my correspondence and the lack of a response, I was told they never saw it due to yet another "glitch in the system." Obviously Alpha Air has numerous "glitches in their system" including ineptness and utter incompetence. I will not be using their services any further nor will I in good conscience recommend them to any friends or neighbors.

    Cold River Air Conditioning - hvac - Updated May 2026

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