Hello,
I'm not one that usually write reviews, but this laundromat just hit my unacceptable point. I go to the laundromat occasionally to wash or just dry. Sometimes it be a hot mess a little bit and sometimes it's not. Some of the staff members seat around and smoke and / or just chilling outside with people or somewhere. I don't really care about all that, but I want to make it known. The unacceptable point is you can't reach management or the owners for help. The dry didn't dry my clothes one time. I was in a rush, so I figured maybe I miss up from rushing. That's just a $1.50 I just loss. Go back a week later, and it did the same thing at a different dry. This time I loss $3.00. I tell the staff about the machine. I'm thinking they going to go in the back and just replace the money I loss. Nope, the person comes out with a clipboard and take my name and phone with the amount. Staff then say come Monday thru Friday from 8a to 5p to get your money. That was on a Saturday. I come back on Monday to get my money. The staff have no idea what I'm talking about. Then they say someone should be calling you or you have to come back between 7a to 8a to catch them. Two weeks later and I finally call and caught up with someone on the phone. The person say will I'm make sure you have your money. Sometimes the staff be pocketing the money. Crazy right. You know your staff stealing, but not doing anything about it. Go up the to get my money like the said it will be there. Staff tells me there's no money up here for anyone. Now it's three weeks and I still waiting for $3.00. Seems like whoever own the company and the manager is getting paid. They don't care what the staff there do or about the customer.
Side note: I didn't even want to give them a star, but I had to put something in order to post this. read more