When I called to book the appointment, I explained my 10yr old daughter had long hair & she got it very tangled. They said no problem, the owner would take care of it personally. When we got there, owner was with someone else, & my daughter was passed off to another hairdresser (big lady) who was rude and extremely rough with my daughter's hair. To me, she didn't seem to have the temperament needed to deal with kids. After bringing my daughter to tears & making me quite agitated after 15 min. being rough - I told her to stop & insisted that the owner finish her hair. We waited over half hour. At least the owner made it up to my daughter by being decent & kind to her and did a good job on her hair. However this place also 'waffled' on their prices. When I called, I asked how much it would be - I was told one price for the haircut on the phone, when we got there we were told $20 because of my daughters length-ok, only at the end they charged me 38$ because of all the oils they put in my daughter's hair - without asking me or telling me that there would be extra fees. Given what happened, I'm not going back. Maybe the hairdresser was frustrated, the appointment was at the end of the day - whatever the case, no child should be treated that way. FYI - This happened about 6 months ago. A friend suggested that I should post what happened so other parents can be wary... read more