What an incredible barbershop experience…read more Çetin is a Turkish-German hipster (wearing a rad blacksmith's apron) doing old school barbering. He uses high quality American Crew products, and takes a lot of care with your locks. I wasn't planning on getting a shave as well as a cut, but I could tell I was in the hands of a master, so I did both. I am so glad - what an enjoyable, relaxing, experience. His straight blade shaving technique is first rate. In a classic barbershop like this small touches make a big difference. Çetin does them all - the touchup flame for your ears, the massage, the confident wash. Excellent value as well. The cut and shave ran 30 euros. Highly recommended.

Had a great haircut today lovely meeting Çentin! Right as I walked in everyone was so frendliy and…read moreI knew I could trust this barbershop.

Complaint 1: Poor Customer Service at Charlottenburg Branch…read more I recently had my second haircut with Motoki, but unfortunately, it was disappointing. I was explaining how I wanted my haircut, but he insisted on cutting it his way. I even mentioned that no matter how good his cut was, it wouldn't matter if it wasn't what I asked for. His facial expressions were unprofessional and dismissive. At one point, he went to the reception and brought another staff member. While I was talking to this person, Motoki suddenly tried to stop me from speaking. When I questioned why he brought him if he didn't want me to talk, he denied bringing him in the first place, which was confusing and unprofessional. Additionally, when I tried to show him which clipper length I wanted, he warned me in a rude manner not to touch his machine. The overall customer service was extremely poor, and I felt uncomfortable throughout the experience. Complaint 2: Booking Mismanagement at Prenzlauer Branch On another occasion, I mistakenly booked an appointment at the wrong branch and went to the Prenzlauer location. The receptionist acknowledged my mistake but kindly offered to reschedule me for an available slot 45 minutes later. I appreciated this and agreed to wait. During that time, I saw a barber I had previously gotten a haircut from and liked. I requested to have my haircut with him, and both the receptionist and the barber agreed. However, when my turn came, I was suddenly assigned to someone else. When I questioned this, I was told that the barber was now busy because another appointment had been booked online. This was frustrating because I was initially told I could have my haircut with him. The receptionist's attitude during this interaction was dismissive and rude. His facial expressions and tone made me feel like he was saying, "Just shut up and get your haircut; I already helped you." This kind of treatment is unacceptable, especially for a loyal customer. Final Thoughts You can check my customer history--I am new in Germany and have been coming to your barbershop every two weeks since I arrived. However, these negative experiences, from the receptionists to the barbers, have made me feel unwelcome. This is not how customers should be treated. I am deeply disappointed and, as a result, I have decided not to return to your barbershop. However, if you address these issues and improve customer service, I may reconsider in the future. I hope you take this feedback seriously and work on providing a better experience for your customers. Regards Denis Gültekin

Bad fade, not blended well or how I asked. The guy cut my neck several times and then at the end…read moredidn't seem to care. $39 euros wasted because I had to go somewhere else afterwards and luckily the guy Dimitri at Reydy's fixed it.

Very happy I decided to come here for my haircut before heading out of town. Great vibe, good…read moremusic, alcohol. Can't go wrong with that, unless you get a bad haircut. Luckily I got a perfect haircut by Kate. She spoke English (from the UK), was fun to talk to, and gave me an awesome fade! Thanks!

Dear people, if you are going to WORK with BENNY BARBERS in Berlin, or you want to know what kind…read moreof person he is, you should read this: I started working with him, then I was about to sing my contract when I got the bad news that my sister (32 years old and with 2 daughters) is having some test for cancer research, that I can prove and he didn't believe. And because we are high risk (my mum had cancer before), she is having a lot of tests. Then I communicated immediately to him saying that I have to leave the country soon because of that, and I didn't want to sing the contract because it wasn't fair for him. But any way I kept going to work because I had appointments. He made me clean every day after work, come 30 min early every day to clean, etc. and I was doing everything he said. Then just before I came back to my country (Spain) to support this really hard time for my family , I asked him to pay me the days I was working for him and his answer was: you didn't sing the contract so you were here as intern. I actually got really upset, because he didn't tell me to stop coming, he didn't tell me he wasn't going to pay me. He even told me that I was lying to him. He just enjoyed the situation to have a free worker. I spent my money going to work every day and also my time, about 10 hours a day, which actually is not legal. I am really disappointed with this guy, he is not a good person. He is SHAMELESS but I am happy I left and now I am finally with my sister that is having a really hard time. To Benny I hope was worth it to you to keep my money and you really will enjoy it. And I hope thanks to this letter you don't scam anyone else like you did to me and this information is helpful for someone else. BYE

Very proffesional, friendly hairstylist and barber, great atmosphere, kids friendly barberread more

I debated whether or not to write this review and realized yes, I should write this. Yesterday, I…read moregot a haircut at this salon and in fact one of the co-owners was my stylist and I was thrilled at the prospect of having my hair done by him. I walked in, waited a few minutes and then was escorted to his chair. From the moment the haircut started to the moment it ended he paid a little attention to me and was chatting with people who had come in from off the street. He kept turning around talking with these guys, paying little attention to me and my haircut. In fact the time he talked with them was longer than my cut. I had told him that I wanted the back to be left alone and long. Well of course it wasn't. It was all cut off... months of hair growth were now on the floor next to guys he had been speaking to the whole time. I felt like I was interrupting their conversations and unfortunately then fell victim to his complete disregard for me as his client. I didn't say anything I even tipped him. I walked out and I thought I would never go back there again. And sadly at the very beginning of the haircut I said how excited I was to be in his chair. But when the owner of the shop ignores you and not only ignores you but continually has side conversations throughout your entire haircut...clearly you are not important. I have never felt so disrespected and ignored in a hair salon....never.