Overall, I really have enjoyed Pediatric Partners. They came recommended by a friend of a friend…read more Before our son was born we signed up for a virtual "meet the doctor" sort of session which was held on Zoom and other soon-to-be parents. It was comprehensive and allowed us to ask questions to get to know one of their doctors and their practice. We see Dr. Mackenzie Dailey and she is caring, straight forward and takes her time with us each visit. When our son was at his 2 month checkup she put in a referral to see a physical therapist to help with his torticollis. As far as wait times, I've never had to wait more than 10 mins or so to be seen. Lastly, with COVID/flu season happening, I appreciated that they split up visits (morning for sick patients) and afternoons for wellness checkups.

They are more interested in wasting your time and nickel and diming you than helping your kidread more

The doctors and great but the staff needs a little training about customers service…read more Sick people come because they are sick, people need compassion and they need those little care quality.

If waiting on the phone for 25 minutes before finally speaking to a very rude receptionist is your…read morething, then sawgrass pediatrics is for you. If excessive wait times in a run down office with a sick baby is your thing, then sawgrass pediatrics is for you. If getting the run around and multiple misdiagnosis before seeking a new practice is what you're after, then sawgrass pediatrics is for you. If you're looking for a good pediatrician for your child, GO ELSEWHERE!

We've been with them for four years, wouldn't go anywhere else. Thanks for taking care of our…read morebabes! Shoutout to Dr. Gilbert!

Wonderful, professional, compassionate care. The team cares for my kids like their own, and I know…read morethey have my family's health top of mind.

We have been coming to Dr. Arreaza for the last two years and have recommended several of our…read morefriends since we started. Everyone is so happy with her including us! Her office is always clean. The girls that work at the front desk and as assistance are so kind and nice, offer great communication and are always in a pleasant mood and ready to help. Dr. Arreaza is incredible, she's well informed and will share her professional advice without an aire of judgment. She's great at offering different options and never puts the children under any unnecessary medication or treatments which I really appreciate and respect. When a referral has been needed, her office has been very quick to be on top of this overall it's been such a positive experience being a patient here .

THE BEST PEDIATRICIAN EVER! Dr. Arreaza and her team are the most caring team and a complete dream…read more The first time I met Dr. Arreaza I teared up and hugged her. She cares so much about her patients, spends quality time during each appointment, is a calming presence, and is so thorough. We never feel rushed - quite the opposite. There is never a wait and the office is super responsive. They'll even call back if I call without leaving a message. Once we needed an emergency visit and Dr. Arreaza came in on her day off for us. I truly cannot give her enough praise. I feel so fortunate our family has found her.

Just needed a quick Strep check (couldn't get an appt. with my PCP):…read moreThey answered our initial calls quickly with precise info; online check-in available (I chose to just drive over, 6vs1/2dozen); walk-ins available and they are pretty honest with wait times; wait list and patient in-take order posted on dedicated monitor; waiting room is spacious, airy and clean; comfy chairs for 20, tv, coffee/tea, charging station; decent clean surface protocol with tissues, sanitizer, pens, etc.,; needs better protocol for restroom and exit handle; first time intake was fairly easy (2 quick pages); I waited 40 mins to go in, better than ER wait-time for sure; vitals was very quick and efficient; PA was quick, alert, efficient yet personable and friendly; took 5 minutes to get quick Strep test results (though I have heard these are unreliable); orders and Rx were clearly communicated verbally and in print out; Rx for "just in case" antibiotics were sent straight to my pharmacy; I be I believe this is a good spot to fill the gap between PCP and ER.

I had the occasion today to use this medical facilities and I'm extremely happy to say FIVE STARS…read moreto the entire staff. I couldn't say that one was better as they , as they were perfect. Concerned, caring, took their time, and just made me better!!! Courtney and company...you're the best.

I have been taking my kids to see Dr Malcolm for the past 21 years. She is the very best…read morepediatrician! She came in after a hurricane to medically clear my son for his surgery and was always there for me during the hard times. It was very hard to say goodbye to her and her incredible staff yesterday as it's now time for my children to see an adult primary care. If you're looking for a pediatrician, may I suggest you see Dr Marcia Malcolm! You will not be disappointed.

Dr. Malcom is the BEST Pediatrician in South Florida. When my kids were young she explained…read morewhatever sickness my children had. Most of all she made time for them when we needed to see her. Dr. Malcom is like family to us; what's great about it now, she's my grandchildren's Pediatrician. Dr. Malcom the Wright family adores and appreciate what you do! Keep Going Strong!!! Love from all of us!

Phenomenal outstanding and trustworthy. Dr. Arreaza has seen my son since he was a new born and all…read morei can be is thankful! If you want excellent care don't doubt choosing her and her team!

Our pediatrician recently retired & we are so glad we found Dr. Arreaza! She takes her time to get…read moreto know each patient & family & is never in a rush to move onto the next patient. If you're looking for a smaller more personable pediatricians office this is the place for you!

I had an excellent experience and was truly impressed by the quality and level of service. The team…read morewas professional, attentive, and ensured everything went smoothly from start to finish. The attention to detail and commitment to excellence really stand out. I would highly recommend this to anyone looking for a reliable and high-quality experience. Crystal and Maya were stupendous. I have always bruised when getting blood drawn and for the first time ever, I did not bruise. I will be leaving Cleveland Clinic and coming here for my medical services. Amazing staff!!!!

I've gone to this practice since 2010. All my providers there have been nothing but amazing. I…read morewrote a previous yelp review and gave the practice five stars. However, they have been under new management for a couple of months. All the previous providers have left the practice. I was never notified that my provider left the practice. In fact, photographs of my former provider and others are still on the webpage, so how was I to know they left? I never received a phone call or a letter in the mail. I found out about this recently when my insurance request requested a prior authorization. I went to their new website, and my provider wasn't listed. So I called to ask about this. The first time I called and the phone rang forever with no one picking up the phone. When I was finally able to get through, a young lady answered the phone. I told her about my situation with the prior authorization and she told me that my provider was no longer there. I was told that I had to come in and see a new provider and when I asked why , I was told have a nice day and then hung up on. I wasn't rude; I just had questions, like who my new provider is and why they need me to come in, since I just had an exam two months earlier. And I don't know why, but they called me back 10 minutes later and said they suddenly had an appointment for me the next morning. So I came in to see what was going on. My new provider was very young and I'm not sure how much experience they had. While they were nice, she informed me of the new policies. For example, they began charging for blood draws in the office that had previously been free. It was $35, and now it's down to $15; otherwise, I have to go to another location to have my blood drawn. They put an order for me to have my blood work drawn, even though I just had it drawn 6 to 8 weeks. I asked for a prior authorization which I was told they would do, but after two weeks, I went to my pharmacy and they said they never received one. The front desk used to be helpful, but recently when I went in, everybody was sitting around in a circle talking to each other, pretty much ignoring that I was there. This used to be a very warm, friendly practice that put the patient's needs first. Now, it seems this new management is very business-oriented, looking for ways to make more money at the expense of providing good customer service and focusing on my healthcare needs. I am now leaving this practice, which makes me sad. I feel very sorry for older people who go there. They probably don't know who their provider is anymore and will have to start over with a new provider from the beginning. It's hard to find a good medical practice for your routine healthcare these days, especially in Boca Raton, where everybody is moving towards concierge service. I wouldn't be surprised if this place goes out of business in the next year.