Chronic understaffed. Poor care . I worked there for years…read moreand never had proper staff to client ratio.

My husband loves it here! Very caring staff…read moreNutritious and tasty food Transportation and fun activities Nice living space with private bath and kitchenette Located in great neighborhood I am so glad I found Columbia Ridge Senior Living!

This is an update, after almost two years here for my parents…read more There is a lot to say about Touchmark. I will limit my observation to the willingness of middle and senior level staff to treat my parents with respect, listening carefully to what they say and working diligently to craft solutions that work. We recently presented them with some unusual problems. They came together, worked outside the box and creatively, energetically, proactively turned a family crisis into a little oasis of safety and calm. I'll let others talk about the normal day to day routines that make a place like this a home for our honored parents and loved ones. And it's all good, believe me. But, when we needed help ... they were there. Impressive. That's a sign of deep corporate cultural health.

I have been a resident at Touchmark for over three years. When I first came the facility was…read moreoutstanding in all regards, and particularly the staff and the senior management demonstrated very strong commitment to their residents. I was one of the early residents of their villas, and they were initially a great improvement to the facility. I felt the facility fully deserved a five-star rating. However while the staff is still outstanding, the quality of services has degraded. It seems that they added over fifty villas to the facility but failed to increase the kitchen size, the transportation support, and likely some of the staffing needs to maintain the high standards of three years ago.

Great people who work there :everyone was super nice : clean and friendly : even the people…read morestaying there were very nice

It's better then most but you need to keep a close eye on them still! They have all learned how to…read moreget away with running on a short staff while charging extra when service was already paid for. Do your homework before putting a lived one in any of the assisted living homes they're all about profit first!

They don't recycle first of all . The amount of one time plastic and paper cups is disgusting…read more they being in it a paper cup because it's convenient but in reality that's even convenient for our planet earth. Why don't just use a glass cup instead , you know why it's because they don't put the effort to wash the cups. Imagine the harm of that doing to our planet . They are also dirty. They're not eco friendly company . I want a planet for my grandchildren to live.

My hubby and I moved here 3 months ago. We love everything about it. Kind and helpful staff,…read morewonderful marketing manager, Gary Chek. We are very happy here!

These people are great. We moved my wife's brother here from another nearby "assisted living"…read morefacility that wasn't really taking very good care of him, probably because they have a lot of turnover. Highgate is a smaller facility that is much more intimate. They have a bulletin board with about a dozen pictures of staff that have been there for at least 10 years. When we ate a meal in their dining room I noticed (1) their tables are widely spaced for walkers and (2) some of the administrative staff actually serve the tables. They are all very intimate with the residents. The food is great by the way. We were fortunate to tour just as they had an opening in assisted living. However, after 10 days they called us in for a conference. There had been an incident and they recognized that he was in an early stage of dementia. We were afraid they might say he "wasn't a good fit" for the place. We said that in the meeting and all three staffers immediately reacted for us to be assured, that this is what they are equipped to handle. They have people who are trained in dealing with dementia and have a program for helping keep the minds active which can otherwise lead to pent up frustration. We realize we were too close to see the subtle changes but when they explained how all the little signs added up, it really explained a lot. When something like this hits a family member you are in denial, you don't see it happening. We didn't. They started him in the program and shortly had an opening in memory care where they get the same great food. These people really care and evaluated his behavior. Another place just told us that he was "misbehaving". Highgate is much much better. We're very glad to have found them.

3 months at Highgate and my mom is thriving! The transition into Highgate was smooth and so many…read moreof the staff were welcoming and warm. Highgate has gone out of their way to give her opportunity to be included with anything and everything! She is actively living again! At 91, that speaks well of the atmosphere she is living in. Thank you, Highgate!

The staff at Assumption Village are among the most caring, compassionate people I have met. From…read morethe administrator to the kitchen staff, people care. It's evident the moment you walk in, and it's bright and welcoming. Where else can a medicaid recipient have their own studio apartment, not shared with anyone? I know of no other assisted living facility who offers that. It's one of the benefits of being mission driven and not for profit. Care and humanity can remain at the forefront rather than profit.

Where do I start. This facility needs a complete overhaul…read more The lack of communication is ridiculous. When you do finally speak with an employee they basically say it's the resident (family member) causing any or all issues that may arise. There is ZERO accountability on the facilities end. The finger is pointed at the resident for many different reasons, some may be concerning but then again, those go without being addressed as well. Favoritism runs high. Be careful your mother or father may be the nurse or the activities directors favorite today but tomorrow the communication may suddenly be cut off , leaving your loved one to wonder what they did wrong. Emails, phone calls, text messages go days sometimes weeks unanswered. In my case not at all from the resident services director when we were in the process of moving my mother. December 17th I left a message. To this day I have not received a return phone call. How is that acceptable. Don't bother calling the CEO. His assistant is his assistant. My phone call was not taken seriously and the return message was as if nothing had been talked about. So disappointing. They will defend whatever they see fit when it comes to staff. To me, anything that concerns me about my mother, I should be able to get a prompt answer and in my opinion the place that is in charge of her daily care, should show a little more compassion and empathy and urgency to have addressed those concerns.. You will not get that here. All of this comes from the top and is a domino effect as to how things are run. They follow their lead and it's obvious that the concern is just not there. Like I mentioned, Unless your loved one is favored and or well liked. Otherwise the care is subpar. If your loved one is difficult like mine, expect the blame for any issues to be shifted in that direction. Assumption does not and will not take responsibility for any mistakes or mishaps that may occur on their end. This is everywhere at Assumption. Somehow my 86 years old mother was able to hide and hoard medications. 2 bottles full of pills. I believe that shows serious lack of care and is potentially very dangerous. The corporate office ignored this subject as if I had made it up. NO follow up, no follow through on this subject at all. Ignored completely. Reception is rude, The website still has the mothers day greeting from 2020, why??? There are no activities going on. Communication is lacking greatly and we moved my mom out in December and were left with a very bad taste in our mouths. I could go on and on but I think you get the gist. I would not recommend Assumption village to anyone looking for a new home and needing to be cared for by someone else. Please take the time to do your research before signing a contract here. Moving a loved one into a facility is a very big decision that should not betaken lightly and needs to be researched, If you are looking for somewhere they will be treated well and you as a family member will feel in the loop as to what is going on, this is not the place for your mother or father. I hope this helps in your decision making!!

I am very happy with the daily care my daughter receives,they make the week interesting thru posted…read moreactivities,trips and she says the meals are very good,she has been at other places in the past,evergreen has exceeded my expectations

I had a few items listed on Craigslist to sell. My Omega VRT-350 Juicer was one of them!…read more I had someone interested and that someone lives at this retirement community! I drove into Vancouver and pulled off onto Main St. I pulled into the community and couldn't find any visitor parking, so I went ahead and parked in resident parking. With hundreds of parking spots, I felt fine doing so and picked the spot furthest away. I waited near a bench next to the garden/front lawn area and waited. There is a lot of hussle and bussle here at Knights of Pythias! There's a smoking area in the back area and there were a few guys on their mobility devices out talking in the sunshine day. I saw older men and woman and middle aged men and woman. Some had pets, some did not. Some needed help getting inside, most did not. :) I realized I needed to go in and actually meet my new online buddy at their 'residence' or actual room number. I went to the front desk, told the super friendly, Mr Smiles guy what was going on and he said, "Cool! Head upstairs to the left." I asked if it was safe, he chuckled and nodded. I told him my name and what kind of car I have and went upstairs. I'll try not to turn this into my NaMo story, but man oh man. I was nervous, ya'll. NERVOUS! I don't meet at people's home, let alone their front door. It's always a public spot. But. This is different for me. I had my pepper spray ready and rang the door bell.... HA! Totally not what I expected! I met with a middle aged woman who did NOT look like she would live in 'retirement community' but I saw lots of people coming and going that didn't fit the norm. She had a beet ready for us to juice and I gave her the instructions and she gave me some cash! We ended our transaction with a glass of beet juice! Now, back to the establishment itself. It's an older building for sure. The stairwells are scuffed and cold. The halls kept but absolutely dated. The fragrance wasn't bad, in any foul way, but was heavy with cleaners and just that "old building" kinda feel. The sitting area or 'living room' near the front lobby is VERY BIG. Many residents sat watching t.v, chatting, reading, etc and I did not have any negative feelings watching everyone enjoying themselves and relaxing. The furniture is extremely vintage (it's old ya'll. OLD) and patterns you'd see at antique or consignment shops. I'm not sure how I feel about it. Everything was so nice, but goodness gracious, this place needs some updating! Some new paint and modern touches. I don't think it would take a lot to really give this place a little extra 'umpf'! This part of town is getting some major upgrades and I'd love to see the Knights going with that as well. Id find it hard to believe this organization doesn't have skilled handymen and woman! available at a moments notice! I've passed this place tons of times and wasn't impressed, never realizing it was many people's HOMES! Powerwashing brick, new updated colors in paint, upgrade some furniture ... I'd give the place 5 stars and recommend for my own family come here. Currently, however, I was left a little depressed as I drove away thinking about how I am taking this task on now as my mom looks for active retirement communities herself ... Just because she's older, doesn't mean where she lives should look, feel or smell like it. I loved how friendly everyone was, including the residents and I would recommend anyone in need to check the Knights out, should that fall within your viewpoint of things. I'd give a 4 star, Yay! I'm a fan rating, however, didn't feel it was honest since this review is from my one visit there and not as a resident or daily visitor. However, I have added this location as volunteer options, so should I feel the need to update, I will. Thanks!

this was one of the last places i lived at before i was able to move on into my first apartment…read morecomplex at oak knoll apartments that i really did not like living at. it was to much like living in a prison with a magnetic lock on the front door into the front living room area leading to an elevator you had to take to get to the floor my apartment was on... or should i say my cell was on!!!! the knights of pythias retirement center was really a nice place to live and if i needed to move back i wouldn't mind at all.