They gave my 18-month-old the wrong vaccines at his appointment. They gave him the HPV vaccine,…read moremeant for pre-teens, and justified it by telling me that they give it to younger kids in Europe... He was fine, and we went back it to get the one he missed, but this seems like serious negligence. Should have learned, I thought it was a fluke, but a few years later they gave my daughter a prescription for antibiotics that was stronger than an adult dose because they accidentally doubled it. We are now changing offices because we no longer trust the staff.

Mercy Briarwood; Love the office here! Staff is so friendly…read moreand knowledgable! Location is super convenient as well!!! Intersection of NW 36th and N Ankeny Blvd. the PA Brandon Mitchell is super thorough! They usually can get you in same day as long as you call ahead for appointment. They are open M-F 8-5. Which is pretty standard for a doctors office. They have no appointments from 12-1 pm for lunch. New patients are always welcome and they are great at working with insurances! Didn't think I would review a doctors office but they are a great group. Beautiful office with ample parking and new equipment!

I was scheduled with a provider and called to see if there was a female provider that I could see…read moreinstead, so that I felt more comfortable. I was advised there was not a female provider that I could see. When I mentioned scheduling elsewhere with a female provider, I was advised that I could no longer see the provider I was scheduled with at this clinic, and would need to pay $200 for canceling my appointment that they made me cancel because I was uncomfortable. The receptionists are very rude and unprofessional. Once you mention going somewhere other than to their clinic, they treat you terrible. I would advise going LITERALLY anywhere else.

I've been treating exceptionally well by all staff. Dr. Jennisch is great at working with MDD. I've…read morebeen seeing him for well over 10 years. He's very kind & empathetic. I'd highly recommend their practice.

The receptionists were super nice, able to answers any/all questions, & my wait times for doctors…read moreand nurses were short. They were able to book my surgery very quickly & gave me phone numbers to speak to anyone if i had questions about anything.

DMOS has been so great for me. Really thankful they are local, always available. Doctors and staff…read moreare so friendly!

Our little one was having some tummy trouble so we made an appointment with Dr. Zaghloul(GI), he…read morewas very nice and thorough in making sure he got all the details correct. He gave us a clear plan of what the next steps were and made sure to handle our little one with care. We had our second appointment with Dr. Kumar (Surgeon) for a small umbilical issue. He was able to treat right in office, and he and his staff that were in the room were super nice and very kind. They were very gentle with my son and made sure we knew what they were doing every step of the way. It was a very easy and stress free experience! Staff was super friendly and helpful, and the waiting area is nice and bright. The staff and doctors made sure we knew that we could call and even get after hours help if we had any questions or concerns.

The experience I had calling Mercy was the worst I have ever encountered. We called to make an…read moreappointment for our son who is diagnosed with GERD and was told that it is not possible as they are understaffed. The individual who I spoke with was extremely rude and almost seemed angry at me for calling to make the appointment. I would not recommend using Mercy.

I have been a patient since 2007. I originally went to Dr. Finan, since about 2012 I've gone to Dr…read more Swenson. I have had many struggles with my disease over the years, he has always been there to help. He even will work through a lunch so I can travel almost 3 hours for an appointment. He is assertive when needed and apathetic when needed. Will keep on making that trip to see him!

I have been at patient at Iowa Arthritis for many years. With the recent retirement of Dr Larry…read moreRettenmaier, I am now working with Dr Matthew Samec. I met with Dr Samec today who will now be my physician. He was familiar with my med history which put me at ease. He spent what I felt was a great deal of time talking to me and asking questions. He was so very patient with me as I shared issues about my med history I wanted him to be aware of. Dr Samec is experienced, thoughtful and caring. Working closely with Dr Samec is PA Laurie Hughell. If you are seeking treatment for osteoporosis or rheumatoid arthritis, I recommend Dr Samec and Laurie Hughell. I have trusted my care to this office for 18 years. I rarely write reviews but if you are new to the area or looking for a new provider, I highly recommend this team. Mutual trust must be the bedrock of a good doctor/patient relationship.

I have been Dr DeFrancisco's patient since 1998. Up to now he is my primary care physician. I have…read morebeen very appreciative of his medical expertise and personal concerns of my health and welfare ever since. He is personable and willing to spend more time with me when I have questions and concerns about my health on every visit with him at the clinic. Within a day or 2 he responds to my call or request for a new or refill my prescriptions. When my wife's primary care physician retired 10 yrs ago, I recommended to her to sign up with Dr. DeFrancisco as a new patient. Dr accepted her as a new patient with no problem. She is very satisfied wih him. It's now year end of 2021 and both of us are still his patients with out any complaints. He takes care of us. We are grateful for his medical expertise. He is an excellent Dr. Also his staff Nurse, Jennifer is great. Thank you Dr Defrancisco and Nurse Jennifer. My wife and I wish you both Happy Holidays and a Prosperous upcoming New Year 2022. Be SAFE.

He has been my husband's Primary Care Physician. We sure can't believe how he is being treated! My…read morehusband has been in the hospital for 3 days and Dr. Defransisco won't even return any of our several calls to his office! Meanwhile he has been in pain and suffering! Finally when someone from the office did call us she was very rude and we were told that he would need to find a new doctor since Dr. Defransisco doesn't do rounds at the hospital that we are at! Period! No referrals..nothing! He is a disgrace to his practice! It sure would've been nice to know this information much earlier. What a terrible experience! I warn anyone that is considering putting your life in his hands...he just might turn his back on you when you need him most. We will be filing a report with the Iowa Methodist Administration!

When we came in the atmosphere was inviting and pleasant, the nurses were very nice and made us…read morefeel welcome. Dr. Fornoff was more awesome than I thought, we had a lot to unpack on the doctor from referrals to specialists to getting a script for medical supplies and he did not disappoint, we even got a few items to help us out until we can start getting her medical supplies. I'm so glad I chose this doctor for my daughter, there is no other doctor I would want to go to, would highly recommend

When it comes to your littles, you want nothing but the best. My kids are getting to transition…read moreage, but they have been coming here since birth. The healthcare team take time to not only answer questions but also provide reassurance and education. I especially like that they talk directly to the kids about their care and engage them in small talk as well. When I used the on call system on a weekend, the doctor was patient, kind, and calming. He also answered questions and didn't just send us off to the ED as a precaution. While my kids don't have any special healthcare needs, I know they have experience working with a variety of patient needs. Highly recommend!

As others have said, BAIT AND SWITCH tactics used and receptionist is rude--do not go! I cleared…read moretheir acceptance of my insurance before referral, and again before coming for my 1st appointment and the 1st thing I was asked was to sign a form stating my insurance didn't cover the hearing test and I'd agree to pay out of pocket. I advised my insurance does cover hearing tests and did just two months prior and I did not need another test, she advised they prefer their own and if I would not sign the form it sounded like I was not a good fit for their establishment. She is correct--I know a fraud when I meet one and was not an easy target, so I was a bad fit. (The next clinic I called was appalled and said they would never refuse a patient who did not want a hearing test). Don't give this company your personal information -- I would not trust them at all.

They are super friendly most of the receptionist know me by name even when Covid-19 happened and I…read morehad to wear a mask I've been going there for over three years a few of the nurses are not the best at giving shots but they aren't that bad the Dr. a little cocky but he is is still good.