We had to switch to COGECO since Rogers was not available where we moved. The signup process was simple; the representative I talked to was kind, helpful and patient. I opted for the self-install. The modem was delivered on time and the setup was very easy and onlu took a few minutes. Yhe router is powerful enough to provide WiFi throughout the house and the app is surprisingly good, even when compared to Rogers'. Pricing is very competitive for the speed and service provided. read more

I was a client of cogeco. When I stopped Using there services I paid. What I thought was the final invoice. 2 years later being called by a collection agency on they're behalf. Telling me I haven't paid. I asked cogeco multiple times if they can show me when they sent a final invoice. They can't and hang up on me. Poor business practice. I would never recommend cogeco to anyone and will continue telling everyone about what they did to me. Disgusting business. Makes me sick to my stomach. read more

Where to start? 8 years as a customer in Oakville, ON * Average wait time to contact system support around 1 hour. * Tivo box is totally not reliable, nowadays either have Internet or TV not both, each time they attempt to fix, it takes 5 business- literally one-week- days to accomplish and I stayed without any service for 2 weeks so far * When I had a regular service not through the Tivo, service was much more reliable to be honest. * I escalated my complaint to 3 levels up and no one responded from the company. ***STAY AWAY***** read more

This has to be the WORST customer service I have ever had to deal with. I have been on the phone with Cogeco for the last week trying to change my package with no success. I have been on the phone for over 4 1/2 hours since a week ago till today. (JUN 28/18) 2 different times people told me they would have a supervisor call me back. (never happened) Finally got through to a fellow named Carl. Asked to speak to a supervisor but he says they are on the phones helping out and they will not return any calls. Can't believe they haven't hired people to help with the phones. I am in the process of finding an alternative to Cogeco. read more

We've been using Cogeco for many years and in the last 3 months we've been without internet service for several weeks. We've also have at least 5 techs come by and replace our (refurbished) modem 3 times. Our cellphone usage goes over our limit as we depend more on that when the internet is out. CRTC - it's time to allow American service providers into Canada to level the playing field for cable and cell phone users. We're tired of this and having only 2 or if your lucky 3 choices for cable. read more

Cogeco the new "Old Bell"! I left Bell 5 years ago after a 25 year run of mediocre service and horrifying customer service. Well, after 5 years with Cogeco and an 88% increase in rates on a triple bundle service with $126/mo in April 2014 now $237/mo. I thought i should write this review. Also I just waited 1 hour and 6 minutes for a loyalty rep to tell me that the best she could do is drop my new $237 monthly bill by $20. My previous loyalty discount had reduced my bill for 2017-18 to $173 ended May 2018. They know they have a monopoly on the cable market in Halton. So too bad for customers. Pay, pay and pay some more. I said I would never return to Bell but never say never, maybe Bell can win my business back! read more

Cogeco is absolutely horrible to deal with. Their customer service is a mess. I have had nothing but problems the last 3 years I've been with them but there aren't many other choices out there ... read more

Would give 0 stars if possible. Cancelled my service on April 27th and I am still waiting for a refund of $354.00. After being a customer for almost 4 years I would expect better. I just get the run around when I eventually do reach someone. They all tell me 4-6 weeks but it is now more than 3 months. I am now at a loss for how to get the money back that they even admit they owe but don't seem to be able to cut a cheque. Terrible business ethic and rude people. read more

What a joke of a company. I have been with them for 15+ years and they are not giving me a discount .They want to charge me 100.00 plus tax for 60mb download speed and a phone with only call display. The customer service it the worst I have ever dealt with in my life . They could not care less about the customer. I have been in customer service for over 20 years and would never treat a customer like they treated me. P.S Do not deal this company shop around and find a better deal. THE CUSTOMER SERVICE IS BADDDDDDDDDDDD!!!!!!!!! read more

Cogeco Cable has the worst customer service, their support staff is rude, their wait times are longest and above all their business practices are UNFAIR. In my case I used their service for 3 year. In start of service period I paid them some installation fee. I assumed that this installation fee includes modem and labor charges. When I moved out I made a service cancellation request on phone and the representative on phone told me that your service will be cancelled on so and so date and you don't need to do anything else. From the beginning of my contract to the the end, I was never told that the used modem they have installed in my apartment is required to be returned. Therefore, I moved out leaving that 3 years used piece of electronic installed in my apartment. Two months later I received a bill worth $170 for UN-RETURNED eMTA which is absolutely unfair. I am writing my experience to warn others. Please don't get caught in Cogeco's hook. I am pretty sure that cogeco will die soon unless it changes their business practices. read more

Dealt with Christopher this a.m. regarding a problem with internet. He was condescending and arrogant when speaking with me. Ended up saying the only way to fix things, was for him to walk me thru steps to remove and re-install. I asked if I would lose my addresses and folders etc. He said yes, and when I tried to explain that I didn't want to lose some info, I was informed that he guessed that that was the end of our conversation. This young fellow needs to be brought up on a short leash and watched and monitored. read more