Thank you so much for the kindness, compassion and empathy through this very difficult time with…read moreour dog Sampson. Nothing but professionalism throughout the whole process.

Faithful Friends Pet Cremation is staffed with kind, loving, and compassionate people. They're…read moregenuinely sorry for the loss of your beloved pet. They answered all of my questions and made a very sad, stressful day a little bit better. The Rainbow Bridge urn is beautiful.

The curator was very nice and attentive. The cremation services were done the same day, only a few…read morehours after we dropped our dog off. I need to change my review to a 5/5. Their prices are the lowest and best we could find.

This place needs some TLC. I felt horrible when walking around seeing everything in disrepair…read more This would be a great place to volunteer. The grounds need a lot of help.

In one of our saddest days, calling Helping Hand was the right decision. Natalie was kind and…read morehelpful in making the arrangements. When Dr. Tisdale arrived at our home, she explained what to expect. She examined Diesel and with compassion, she helped Diesel to painlessly pass. Although our sadness and tears will last much longer. the Doctor's kindness and campassion was appreciated. Our goodbye was not yet wanted but wirh her it was truly a better goodbye.

Dr Tisdale was amazing and empathetic and kind and caring and helped us tremendously when helping…read moreus say goodbye to our sweet boy. The staff who answered the phone and emails were also very helpful.

Last week I said good-bye to my dear friend of 14 years. She'd been ill for the last 10 months, but…read moreher rapid decline in only a couple of days was shocking. Because it was so sudden I hadn't researched crematoriums or other options. The vet, who was terrific, said my love would go to a local crematory of which he thought highly. Over the weekend I read the reviews and was horrified by other pet owners' stories - mix-ups of their pets with others, communal cremations (dogs, cats, birds - you get a little bit of all of them), and disrespectful treatment of their loved ones, among other situations. (I've since hear further horror stories.) Thanks to the power of the internet I found Pine Castle Pet Cremation. I called on Saturday, not really expecting an answer - and almost immediately was speaking with the owner, Terry. I immediately felt reassured that this was where my girl should be. Because of the weekend and my vet's office being closed, nothing had happened to my sweetie. When the office opened Monday morning I was there to pick her up and take her to Terry's location. As kind and gentle in person as he was on the phone, he explained the process - offering as little or as much detail as I wanted. Totally dignified from when I arrived until I left a few hours later with my girl. She's home, and I know it's her, and I can rest easy. Losing someone special is incredibly painful. Dealing with the aftermath should be. Fortunately for me, Terry at Pine Castle Pet Cremation facilitated a peaceful resolution compared with what might have been. Thanks so very much for your kindness.

The owner here was so helpful, accommodating and kind. He was willing to be available whenever…read morenecessary, even after a long trip he was just on. He has the heart of a saint. I would recommend this person to anyone who needs cremation services for their pet.

Christina performs exceptional grooming for my mom's 16-year-old Shiitzu-Maltese mix, delivering…read moreoutstanding results! She skillfully groomed our 12.7-year-old West German companion with utmost care. Both dogs were treated with precision and love, emerging looking and smelling amazing. The dedication and expertise they bring to their work is truly top-notch, a testament to their family-like care. As a former vet tech, I can attest that the quality of work they do is unparalleled. My dogs eagerly anticipate every visit, and the staff's professionalism is evident in every interaction. They when boarding get amazing interaction with the staff enrichments they offer! I can tell boy how they smile in the or pics and how eager they are to stay want to stay n play at drop off.

Fantastic team that cares about my pets! I can watch them play in the pool and when I ask questions…read morethey're great about having answers for me! They work within my budget without making me feel like a bad owner!

Penny loves Dr. Morris & Dr. Harbert. They're very gentle & takes time for Penny to get comfortable…read morewith them

We have been going here for nearly 4 years but are thinking about switching. We had a regular…read moreannual appointment for 4pm and didn't leave till 5:40pm. Only about less than 10 minutes of that was with a tech or the vet. The rest was waiting. No one apologized until we mentioned it while checking out. For the price we pay here, I wish the customer experience was better.

We just want to thank this Animal Hospital for taking such good care of our baby. Unfortunately we…read morehad to say our goodbyes the other day and they did everything to make sure we were comfortable as was our baby before our final goodbye. Thank you guys so much for helping us through such a hard time and explaining the situation to us over and over because we just couldn't grasp the idea of losing our baby. The flowers you sent were so thoughtful after. Nothing will ever prepare you for losing your baby but thank you for being so professional and so kind to us. -Moreé's Mom

I recently had one of the most heartbreaking and infuriating experiences of my life with Temple…read moreTerrace Animal Hospital. As a family, we had to make the devastating decision to put our beloved dog to sleep, and we entrusted this facility with her final moments. In that moment of grief, we made one single, simple, deeply personal request: that the blanket our dog was wrapped in be returned to us. This blanket was not just a piece of fabric--it was the last tangible connection we would have to our family member, a source of comfort in our mourning. They failed us in the worst possible way. Despite our clear and heartfelt request, the blanket was not returned. When we asked where it was, all we received in return was a cold, dismissive response: "There's nothing we can do." And an empty "I'm sorry." That is not an appropriate or acceptable response for a family shattered by grief. This isn't about a mistake over paperwork or a rescheduling issue--this is about compassion, respect, and basic human decency being completely absent when we needed it most. I want anyone considering this facility to imagine being in our shoes. Imagine losing your pet--your family member--and trusting a hospital with her final care, only to be told that the one thing you asked for, the one small comfort you clung to, was carelessly discarded. Imagine if this were your mother, your child, or anyone you loved being handled with such indifference. The trauma this has caused our family is immeasurable. Their staff's response was unacceptable and devoid of true empathy. "There's nothing we can do" is not a policy--it's a failure of compassion. A veterinary hospital should understand the gravity of these moments and treat them with the utmost care. Instead, we were left with a hollow apology and no effort to make things right. We are utterly disgusted and heartbroken by the way we were treated. Trust is everything when it comes to end-of-life care for a beloved pet, and Temple Terrace Animal Hospital has proven they do not deserve that trust. I would strongly urge other families to think twice before bringing their pet here for such sensitive care. No one deserves to endure the pain we have experienced, knowing that the very people you put your faith in could not be bothered to respect your last request.

Our sweet Charlie ended up at the emergency vet with a bladder obstruction that required surgery…read more What started as straining to pee turned into a whirlwind of ER visits, anesthesia, and a major procedure to remove stones from his bladder. I don't usually share personal stuff like this, but I'm making this post for one reason only. If you ever have an emergency with your pet, go to VEG ER for Pets. When we were trying to find a vet to perform the surgery, our VEG doctor sat there and personally called vet after vet to get someone to fit us in. And when we finally found the right place, she stayed on the phone with the surgeon and fully briefed him on Charlie's condition so there was not a single gap in his care. They kept us informed, comforted, and confident that our boy was in the best hands. He made it through surgery like a champ and finally came home but after we got him settled, his temperature dropped and we had to rush him back to VEG. They immediately took him in, warmed him, ran an ultrasound to make sure nothing was wrong, monitored him until he was stable... and didn't charge us a dime. Because of how long this whole process was, and having to go back again, we saw three different doctors at VEG, and every single one of them treated Charlie (and us) with the exact same level of urgency, compassion, and kindness. That consistency in care meant everything to us. Charlie is home now, snuggled in blankets, eating, and slowly getting stronger! If you ever face an emergency with your fur baby, VEG is the place to go. We are beyond grateful and will recommend them to anyone and everyone.

We have been here twice with our family. On our last visit we unfortunately ending up have to let…read moreour little Maddie cross the rainbow bridge. The staff is absolutely amazing. They explained what was happening and what our options were and gave us time to say goodbye to our little girl. These processes are never easy, and the staff was there to make sure that she was comfortable and without pain.

Very attentative to my fur baby. Very compassionate when giving him his vaccines. Place is clean.read more

I came in to identify some symptoms with my cat Moon & Dr Leon helped talk me through what might be…read moregoing on and suggest a treatment plan that feels proactive without going overboard. Jade was especially helpful with making sure I got everything I needed!