This wonderful business will bring your fur baby home for an extra $15. I love this because I…read morewon't have to go to the vet crying and be handed my baby's ashes like it's a receipt. Thank you for this extra service.

The staff at Emerson are doing God's work. Tracey was unerringly kind and patient during an…read moreincredibly difficult time. She and her colleague always picked up the phone immediately; when I scheduled and then rescheduled a private service within a matter of minutes, they didn't bat an eye. I went to the facility this morning to see my baby. She had been carefully arranged with her little paws folded on her chest, and her eyes were nearly closed. She looked as if she were fast asleep. Her private service was that - absolutely private. I got her paw print this morning; I picked up her ashes five hours later. I hope I don't need to use Emerson's services for another decade or more. When my other baby does walk on, I will be taking her to Emerson. Thank you so much, Tracey.

Gentle, honest, kind staff. They didn't make me feel bad for…read moresobbing as I came to look at urns. They were gentle and never once pressured any sale during my visit but were kind in showing me all the options they had available. Everything was very reasonably priced, even their extras, like necklaces and such, were reasonable. They made sure my girl's little box was neat and tidy and sent me home with her little package and paw prints well done and clearly visible.

We were pleased w the professional cremation service and promptness…read more Thank you for your service. Highly Recommended

Dr. Barrett and her assistant saved my little cockatiel's life. Very kind staff. That means so…read moremuch. Thank you

We took our cat to them because she was not eating well was very lethargic, and was not using the…read morebathroom. Her belly seemed to be larger than normal, like maybe she was constipated. They took her in and kept her overnight. The next evening a person called (not a veterinarian) and said she had pancreatitis and they were treating her. They end up keeping her for 3 days and said she was doing well and was ready to come home, we picked her up and she could barely walk, her belly was even bigger than when we dropped her off, she was still not eating or using the bathroom. They charged us $1600.00 I hope she is able to make through the night so we can get her to an actual veterinarian tomorrow. I will never take another one of my animals to that place again. What a joke.

I have been taking my pets here for over 3 years. Everyone has been amazing to my dogs and me. The…read morefront staff has always been really nice and provided quotes that are very close to what I pay. They explain my charges after I neutered my dog, which was less than what I figured. I'm relocating for a new job. I'm truly going to miss everyone here.

I was given a quote for $350-$450 for a dental cleaning on my senior dog. I was clearly just lied…read moreto, because it ended up being $670 out the door. I would not do any procedures here unless you have an actual quote in writing. Also, the receptionist is rude, I said that it is way higher than I was quoted and she ignored me, and no one said anything to me on the way out.

When I first got to Lubbock five and half years ago I called quite a few veterinary clinics just to…read moresee which receptionist had the kindest sounding voice, Key Animal Clinic won. I believe the person I talked to all those years ago was Rachel, but I could be wrong. In the past I have been shamed to the point of tears by a vet*, so I was nervous about my first visit to the clinic with my cat of three years, nervous up until the point I met the vets Dr. Priya A. Dahanukar and Dr. Emily N. Shockey. They were calm and comfortable around cats. The whole experience was great. When I went up front to pay, they gave me a first time customer discount and some free advantage (they also did this when I brought in a new cat several years later . . . I guess the cats are the real customers ;-). I also met Dr. Key once before I had to move and in that brief visit he gave me a number of a person to interview for an article I was interested in writing! Over the five and a half years I went to Key Animal Clinic I never had a bad experience and I never had to wait that long to get in, which is nice, considering the mixed (cat and dog) waiting room. If I were a millionaire I would hire these vets as my personal on call cat healers, since I'm not a millionaire I'll settle for writing them a stellar review. Love to all the staff, techs, and vets at Key Animal Clinic, Katie *My bad experience was at Abilene Animal Hospital with Dr. Early

Very caring and willing to listen to concerns. Go above and beyond to determine what is wrong and…read moretreat the issue not just the symptoms. We take or dog and cat to them. Amazing from the moment you walk in the door until you are satisfied. They also follow up to ensure all is well after you are back home.

They're the best of the best. My kiddos have been going for daycare for a long time and they love…read moreit every time. They always come home from boarding happy to see me but clearly exhausted from all the play time. They've only received baths a few times but I can't help but snuggle them for hours because they smell so good! The process here is good. The manager makes sure every dog is top notch!

they are so patient and loving. they really do care for the dogs. this is our place and now my…read moregranddaughters will be bringing Penne and sandee also I highly recommend them and our dogs are spoiled Maliboo's mom

Wonderful service! She loved our pups and they were so happy when we got home. All the extra…read moreservices she provides with the dog sitting is icing on the cake. And the pictures you get from your time away from your fur babies are good too.

From the owner: Pet sitting in clients homeread more

Everything went well! Doc saved my great dog with the help of amazing staff. Amazing grace and…read moreextended life for a wonderful companion, my sweet dog!

Don't bring your pets here if you expect them to be properly cared for. After my pet received an…read moreenema, they were left sitting in their own feces overnight. I was appalled that no one took the time to clean them after the procedure, and I ended up spending hours cleaning my pet. To make matters worse, the vet complained about my pet directly to me, which I found highly unprofessional and unethical. Based on my experience, I cannot recommend this clinic. Side note: I do believe they have a preference for dogs and do not treat cats with the same care. Cat owners, steer clear!!!

They were Amazing! Didn't have to wait for a cut as I found with other shops. They were A-One!…read more Definitely coming back!

I've brought my dog here a few times and haven't had any trouble till this last visit. My dog is 13…read moreyears old and a collie, so his joints and legs aren't the strongest. I'm sure the groomer has had trouble grooming him because of his age, which is understandable. However, the last time I brought him, I thought everything was normal and it wasn't. I got the call, like usual, that he was ready to go. So, I drive up there, walk in and see him sitting there. Everything seemed normal, the groomer ran my card and I go to get my dog but he won't get up. She then finally says, "he's been like that since his bath". Now I don't blame them or think that they purposely hurt him, but what made me mad was that it was never mentioned to me till I tried to get him to walk with me. Why wouldn't they say something over the phone or even while I'm checking out? Makes me feel like they were trying to hide it. One lady ended up helping me carry my dog to the car, and I ran him to the vet. I think they just wanted him out cause I barely saw any concern for him from them. He's better now and it probably was just his old bones he was having trouble with but I feel like they were trying to deceive me by not saying anything. I won't bring him back there again, and I am so disappointed because I did like this place and have referred people to them. Anyhow, I've learned my lesson and will now ask if a groomer has experience with older dogs because this place does not seem to.