If I could give zero stars, I would.
This has been one of the most upsetting experiences imaginable during one of the hardest times of our lives. We trusted Emerson Pet Cremation to treat our beloved cat with dignity and respect, and instead we were met with disappointment every step of the way.
The communication between Emerson Pet Cremation and the emergency veterinary clinic was clearly nonexistent. The emergency vet clinic told us our baby's ashes would be returned to us the very next day. Instead, we waited eight long days with little communication and no sense of urgency. Whether the misinformation came from Emerson or the clinic, the lack of communication between the two left us grieving even longer than necessary.
Then, after finally receiving her ashes, we discovered she wasn't even in the urn we paid for. We were given an entirely different urn than the one we purchased. How does something like that happen? At a time when families are grieving, the least you can do is make sure they receive exactly what they paid for.
Because of the repeated mistakes and lack of professionalism, we are now left questioning everything. Was our baby truly treated with respect? Was she actually cremated individually like we were promised? We will never know, and that is an absolutely heartbreaking feeling to live with.
When people entrust you with the care of their beloved family member, there is no room for careless mistakes or poor communication. Instead of helping us find peace and closure, this experience left us with anger, doubt, and even more grief.
We do want to acknowledge that the staff members we spoke with at Emerson were kind and courteous. Unfortunately, that did not change the outcome or erase the mistakes that caused us so much additional heartache during an already devastating time. read more
