August 20,2026 @ 4:18 pm. I'm in town from North Carolina and my son and his friend from Hawaii. We got together at my mom's house because I was staying with her and it is just 2 blocks away from her home. My mom is emotionally and physically handicapped and needs her scooter to get everywhere because she can't stand for long periods of time. I am also handicapped but can walk a small distance and carry my breathing equipment.
We got to the restaurant that has a sticker on the door that they are handicapped accommodating. I went in and there was no one to greet us right away, the restaurant was very small (around 6- 8 small tables inside). I asked if there was anyway that they could accommodate us due to the scooter and also because my mom has 2 Yorkie, that are her service dogs. They are very small and trained very well and kept in a small pet carrier. I specifically told the hostess all of this, so that she would know the situation and let us know, if they could accommodate us. She went into the kitchen to talk to someone, came back out and told me to wait 5 minutes so they could clean the table and make room for my mom. 5 minutes turned into 15 minutes and a large group of 8 went in and were seated immediately where they were supposedly cleaning for us. I finally went in to inquire because I have breathing issues and I was standing up outside more than I should have due to my health issues. The hostess walked me outside and proceeded to tell me that she did not realize there were 2 dogs and that they could not accommodate us! I said to her ,"How did you not realize it, when I specifically told you when we first arrived and you haven't heard or seen them whike we were there waiting in the heat. Beyond the time you told us the table would be ready. She then asked what type of service dogs they were and I said emotional, not remembering that my mom has lymphoma and lupus and they are trained for that also and seizures. My mom's cancer is in remission but that's why her dogs have been trained and she has the documents to prove so. We tried to get her to see the paperwork but she refused, staring that they don't recognize emotional supports dogs.
I felt horrible because we waited so long and we're misled. The owner was there and never came out. The hostess had the nerve to ask if we wanted to do a takeout order and I was embarrassed because I told my son and his friend that the restaurant was new and I heard it was good, so we were all excited to eat there and celebrate my son's birthday. What a let down! Also the place is the size of a small bodega and with that type of way of doing business, it won't be long before it becomes one. Also the menu is very pricey, which normally I wouldn't mind, if the food, service, drinks and accommodations were worth it, and they certainly were not.
We went looking elsewhere and located La Fonda Puerto Rican Restaurant! What an amazing experience hospitality, accommodations, drinks, music and of course the food! So delicious, Authentic and how they serve your food is so pretty. The waiters were so very nice and attentive! It was a wonderful experience and made our day better and taught us that Just because a few people talk a place up, doesn't mean it is. Those review could be from friends and family. So buyers beware! Cocotazo deserves a Cocotazo! read more