Came here for a large wedding party during the holiday weekend…read more Pre-booked the free SUV transport which was amazing when we landed and left. Both drivers were professional and safe. This was a big plus for us. The room I booked was a two story with a balcony and small pool on the roof. I was asked if I wanted an ocean view and access to better liquor and restaurants checking in for around $250 extra a night. I went for it, but I didn't see a return on this as I hoped to. It was a beautiful room with a partial ocean view- I wonder if it would've been the same had I just not done the upgrade. The elevator was broken to our building and the exclusive restaurant we had access to so that was absolutely awful when I fell ill in the heat. The pressure to purchase bottles of wine rather than drinking a glass for free was clear and we felt very awkward. The food at magna wasn't good either. But the rest of the places- especially oregano and the coffee bar were great. Everyone who worked there was kind and warm. The pools all close early, so having a pool on our roof was nice. The wedding was beautiful and after party was a blast. Highly recommend in that regard. Access to beach was nearby and walkable, and the sand was nice. I expected more from purchasing the upgraded package and I didn't like being pressured to buy $300+ bottle of wine at dinner. I hated that the elevators were broken in our building and dinner. But the rest was good.

I really wanted to love Excellence Oyster Bay, Montego Bay because we chose it months in advance to…read morecelebrate our anniversary. I'll start with the positives because there were definitely some. The property itself is absolutely beautiful. The scenery is breathtaking and picture-perfect, making it one of the most visually stunning resorts we've visited. Unfortunately, that's where our excellent experience largely ended. One of the biggest issues appears to be that the resort's reservations and booking process is not managed on-site, (we were advised it was managed in Mexico) which created several unnecessary problems throughout our stay. Before arrival, we even received an email confirming our room that addressed us by someone else's last name. Upon check-in, we were informed our room would not be ready and were given "Black Card" status as compensation, which was explained as including special upgrades and benefits. However, during our stay we learned that many of those benefits were either unavailable or could not be redeemed, and several staff members didn't seem to understand what the Black Card actually included. When we finally got to our room, there was no hot water in the shower. Thankfully, after contacting the front desk, maintenance responded promptly and resolved the issue. Service throughout the resort was inconsistent. While there were a few employees who truly stood out and deserve recognition, the overall restaurant service fell well below what I expect from a luxury, adults-only all-inclusive resort. I especially want to recognize: * Antoinette, the hostess at Caribbean Grove, who was warm and welcoming. * Deonique, who provided excellent beach service. * Latifah, who took great care of us at the pool. Their professionalism and kindness were highlights of our trip. We also dined at Spice after making reservations. We met some wonderful people there, and Chef OJ was entertaining and made the experience enjoyable. Unfortunately, the table service again was slow and underwhelming. Our biggest frustration came at the end of our stay. The evening before checkout, we asked about extending our reservation and were told we had to wait until business hours because the resort could not process reservation changes on-site. The following morning, we went to the front desk near checkout after waiting for our anniversary breakfast room service--which arrived about 30 minutes late and came with its own service issues. The front desk staff tried to help but explained they had to contact another department for approval. We waited another 30 minutes without receiving an answer. I then tried calling and using the online chat myself, only to be placed on hold and eventually disconnected. Throughout our stay, the guest services phone line was nearly impossible to reach--it remained busy for two consecutive days. While the front desk staff were courteous and did everything they could, they simply didn't have the authority to resolve many issues because decisions were handled elsewhere. Overall, Excellence Oyster Bay has an incredible location and beautiful grounds, but the operational and service issues prevented it from feeling like the luxury experience we expected for our anniversary. For a resort carrying the Excellence name and price point, I expected seamless customer service, knowledgeable staff, and better communication between departments. I left wishing the service had matched the beauty of the property.

As a disclaimer, I would like to start by saying that I did book the Viento Suite. I don't know if…read morethat is the reason we received the level of hospitality and service that we did, but I'm hoping that guests staying in standard rooms received the same spectacular experience! Due to having a suite, we had butlers Romero and Isaías, and they were both AMAZING. They were extremely attentive, and whatever we needed was never an issue. If we asked for something, it was done quickly and without hesitation. You honestly couldn't ask for better service. We also had access to the Aqua Club, which was open from 7 AM-10 PM and offered premium liquor along with light snacks for breakfast, lunch, and dinner. The waiters there--Daniel, Guillermo, and Eduardo--were great! They were even willing to make us our favorite shots that they had never heard of (blowjobs... Google it ), but they made them anyway! The lounge itself is super relaxing, with spectacular ocean views from the 5th floor. Now, onto the part we ALL care about the most: THE FOOD! There are several restaurants on the property to choose from, but our absolute favorite was Hidden Garden, which is Asian-inspired and run by Chef Mario. Everything we ordered was spectacular! Chef Mario even came out to our table, greeted us personally, and provided us with a menu curated by him--which I'm assuming was because it was my birthday... lol. They also have one paid restaurant called Carnivore, which is a steakhouse. Now, I am a self-proclaimed steakhouse snob, so I have to keep it real: for the price, it was mid. But for a resort steakhouse, it was good. The rest of the food throughout the resort was WAAYYYY better than expected--even the poolside grill and the food you can order directly to your cabana. Everything was well-seasoned and cooked to perfection. The ribs they made at the poolside grill every day were FANTASTIC! The head of culinary at the resort, Mr. Germain, is definitely doing what needs to be done because the food was consistently impressive throughout the property. Now, the second-most important thing for most people: NIGHTLIFE. Personally, I came to relax, and the overall vibe of the resort definitely gives relaxation. However, they do have a nightclub called Egos, which stays open until 1 AM. I went once, but it wasn't really my music or my vibe. If you're looking for more of a nightlife scene, I would suggest heading into the city. BUTTTT... if you love a good pool party, make sure you hit the Moët Pool Party because BABYYYYYY... it was LIT! Overall, the resort exceeded my expectations. The service, food, atmosphere, and attention to detail made for an amazing experience, and I would absolutely consider coming back!

We recently stayed at this hotel for a week. Like most properties in Cancun, it is modern and…read morepacked with great amenities. However, what truly struck us both this time was the incredibly warm treatment we received. A hotel is only as great as its staff, and the team here is what makes it special. We booked a club-level oceanfront room, which included butler service. Our butler, Arturo, absolutely came through for us. He handled our restaurant and cabana reservations ahead of time and was instrumental in securing a late check-out on our final day. The dining at this all-inclusive is superb. For breakfast, Siete offers a decent buffet, and our waiter, Helvert, was incredibly kind and always took the time to chat with us. For dinner, DB was our top choice for elegant continental dining, complete with a live pianist. The manager, Susana, provided excellent service, the food was delicious, and the chef even came out to greet us. We also loved Hidden Gardens, a relaxed Asian-fusion spot with tasty food, impeccable service, and another welcome visit from the chef. During the sweltering day, the pool is the main draw. Lalo was always helpful in securing our requested cabana. They cost an extra $115 each time, but they are completely worth it to escape the intense sun. Our pool waitress, Marysol, befriended us and knew exactly what non-alcoholic drinks to bring us. My wife is a big coffee drinker, so we frequently stopped by the included Starbucks, where David the barista gave excellent service and loved chatting with me about World Cup soccer. Also, a big shoutout goes out to Lady and Daisy at the spa. They gave my wife and I heavenly massages. However, the absolute heart of the entire hotel is Marco, the extraordinary juicer at Siete! His positivity, jokes, and contagious smile drew a long line of people waiting for his blended drinks every morning. Thank you to everyone for making our trip so memorable!

Hyatt all inclusive locations, specifically the Hyatt Zilara are amazing. Total adults only…read morerelaxation. They do need to add some non motorized water activities for those of us not interested in spa activities.

Met amazing ppl!! Very clean!! There's a stench idk from where maybe all the seaweed?…read morePros: very hot water, plumbing on point!!! Housekeeping 100 The staff is very helpful!!! I wish I could think of everyone's name Oscar, Michelle!! The only thing I didn't care for us that the buffet only open for dinner Saturdays only the manager did get us into the hibachi that night!! The music at the poolside was trash maybe a request hour?? Idk- if you're looking for a party vibe skip this all inclusive adult Hyatt everything was dead by 4 everyday I did get to see several we'd done day I seen 4 so beautiful!!! No night activities except one evening they had a silent DJ during the day they had a few activities I did participate in bingo and some crafts!!! Tbh I shouldn't even be complaining I'm blessed I can go all over the world vacationing I'm in good health good job car and house going to these places seeing the workers everyday and night wearing different hats throughout the day smiling never complaining just makes me even more grateful but yeah Zilara was beautiful boring I'll never go back!!!

My husband and I celebrated our 20-year anniversary at Paradisus Cancun in April 2026, and we had a…read morewonderful experience. The resort had recently reopened after renovations, and everything felt fresh, modern, and very clean. The beach was beautiful, the pools were relaxing, and the grounds were well maintained. The highlight of our stay was the staff. Everyone was friendly, helpful, and genuinely seemed to care about making our vacation special. A special thank you to Chris, our Reserve Concierge, who went above and beyond throughout our stay. If you're considering upgrading to The Reserve Adults Only section, I highly recommend it. The concierge service, exclusive lounge, premium drinks, coffee bar, adults-only dining, and Bali beds were well worth it. The resort offers several dining options, including steak, seafood, Japanese cuisine, and a buffet. While the food wasn't our favorite part of the trip, breakfast was excellent and there was plenty of variety. We especially enjoyed the live saxophone music during breakfast, the beautiful beach, and the peaceful gym each morning. Overall, we had an amazing anniversary trip and would gladly return to Paradisus Cancun in the future.

We just came back home yesterday, April 11, 2026 from Paradis in Cancun. We have been chasing that…read morefeel from our first time but unfortunately I can't say that we ever got that same experience. The location of the hotel is perfect. The beach is beautiful. The service is excellent. The rooms are OK but there's some bumps in the road. Our first day with our check-in was a little bit complicated and the restaurant that we went to that evening was terrible. It's called Vibre. We went to the Italian restaurant, Capella, and because we had the reserve option. We also tried. Both of these restaurants were excellent. The bartenders outside were excellent Raymundo by aqua was wonderful. The bartenders at the adult side pool were also great. The service by the pools is lackluster in the general areas. In the past, we used to be able to order snacks and they would be delivered to us in the general area but now that option is only available at the reserve. If you do not have children, I highly recommend paying extra and staying on the adults only side. I don't know if we will visit Paradis again. It's not what it used to be many years ago.

We just returned from an 8-day, 7-night stay in an Excellence Club Ocean View Swim-Up suite, and I…read morecan confidently say we will never book another room type again. The Excellence Club experience is absolutely worth it and made our vacation feel even more special. What keeps us coming back to Excellence Riviera Cancun isn't just the beautiful resort, comfortable rooms, or incredible food, it's the people. The staff genuinely treats you like family and makes you feel cared for from the moment you arrive until the moment you leave. We made it to every restaurant during our stay, and the dining exceeded our expectations. Magna's tomahawk steak was phenomenal, but Basmati completely stole our hearts. It was hands down our favorite restaurant, and the food was a 15/10. We were talking about going back before we had even finished our meal. The service is what truly sets this resort apart. Amable went above and beyond every single day. She quickly learned who we were, remembered what we liked, and always took the time to chat with us and make us feel special. By the end of the trip, she felt like family. Saying goodbye was incredibly emotional. She gave me the biggest hug before we left and told us she couldn't wait to see us again in January. She truly made our vacation unforgettable. Joel was another standout. We bonded over our love of reading, but what impressed us most was the care he put into making each day special. Every morning, our daybed was perfectly prepared before we even arrived, with towels laid out and everything ready for us to relax. He remembered that we were celebrating our anniversary, and he and Raul surprised us with the sweetest towel art in our room to celebrate. After noticing how much I loved fresh coconuts, Joel started bringing one to me every afternoon without me even asking. It's those thoughtful little touches that turn a great vacation into an unforgettable one. Excellence Riviera Cancun continues to set the standard for what an all-inclusive resort should be. Between the exceptional staff, delicious food, beautiful accommodations, and the added benefits of Excellence Club, it's become our favorite place to vacation. The biggest compliment we can give is that we were already planning our next trip before this one ended. We'll be back in January, and I'm sure many more times after that. Thank you to everyone at ERC for another unforgettable stay. We already can't wait to come home.

This is simply my favorite place in the world. Every single staff member you interact with is…read moreincredibly kind and helpful. They are very accommodating, and as a vegetarian will always make sure you have amazing food-- they have plant based menus too. The options decreased from last year but it's still great to have any options. This resort is gorgeous and managed well, and has lots of fun activities. The programming team does an incredible job.

We stayed here years and years ago and loved our trip to Mexico and this location, its absolutely…read moregorgeous. Initially our room was terrible, but they made it right and moved us, which ended up being a great experience overall. Their service is excellent, food options are good, lots of activities to do locally or tours, and overall a good all invlusive resorts. They pick you up from the airport too. Can't wait to return

Excellent staff & service! From the greetings received upon arrival to the prompt handling of our…read morebags yo our room to the nightly turn down of our bedding. These folks do it all and with a smile! All-inclusive resort located right on the beach. Heated pools, various restaurants, spacious rooms. Would definitely iteitbstay here again!

We set our expectations high for this place considering all the reviews/ratings on Trip Advisor,…read moreGoogle, Facebook, and Yelp. Adults only, couples only, all-inclusive resort - that's a big yes! We hadn't been to a resort in a long time and were very stoked for our visit in August 2025. As is the standard for the Excellence brand of resorts - the staff greeted us warmly and professionally. Instantly, our needs were taken care of - the room wasn't ready, but we were provided with an opportunity to change and immediately take advantage of our stay. The size of the resort initially threw us off - it is much smaller than your typical resort, but it also caters to a smaller crowd for (their words) "a boutique experience." It seemed dead until we got close to the beach area and the swim-up bar. This is where the people hang out. Dinner at El Mar our first night was amazing - excellent seafood (check out the pics) and service. We ate twice each at Lupita Steakhouse and La Isla. Unfortunately, the hotel kept changing the schedule of which restaurant would be open what night. This threw off our dinner plans more than once, and we spent more time at La Isla (with the least exciting menu) getting eaten by mosquitoes than we cared for. During our stay, the beach snacks menu also changed. It went from a delicious two-page menu to a sad one-pager; gross nachos and hot dogs, anyone? Online, people went on full-on rants about this. It turns out the menus across all the Excellence resorts are being stream-lined to the new executive chef's "vision." Some people, from what I read online, are now considering cancelling their reservations, not wanting to fly all the way here for waffles and burgers. On top of the rebranding, the hotel is also undergoing renovations to bring it up to modern times. We thought our room was beautiful, but it was a tad outdated. For customer service, though - the Excellence brand will not settle for less than, well, excellence. All of our interactions with staff at all levels was top-notch. Because of the vibe here - we didn't talk to anyone but hotel staff for four whole days. Staff shout-outs: Denise, Luis, Fernando and Fabiola at the beach; Octavio and Bernice at the spa; Andrea, Aina, and Alexander at guest services; Pasquale, Alex, and Elvis at pool side; Cirilo and Vanya at El Mar, Brenda at La Isla, and Alberto and Barbra at Lupita. Fantastic job, everyone! Vibe: 5/5. Food: 3/5. Room: 4/5. Customer service: 10/10!!!!!

Hands down, the best all inclusive couples only resort in Cancun. The service, ambience, attention…read moreto detail, and cuisine cannot be beat. The morning breakfast buffet at Le Bisou has an array of fresh fruits, pastries, and sushi. The morning breakfast buffet at Isla Trattoria offers more traditional Mexican dishes. The ribeye at Lupita Steakhouse is a must try. The Tequila Experience is a steal at $50, which includes Casa Dragones and Clase Azul. The cabana rentals are only $60 for the entire day and come with a coconut drink, mimosa bar, and fresh fruits. We will be back!!!

Easy and clean and quiet. Good service and very comfortable…read more This place is a little hard to find and doesn't get a lot of reviews. I'm telling you do your homework and find this great place with a nice room, restaurant, wifi at lounge restaurant and lobby but not so much in the room. But fast wifi everywhere else. Free. 30 down and 23 up. Fast. AC that you control in your room. Nice hot water for as many showers you want. Firm bed, TV, CNN and sports etc. Use American plugs for electric. Good maid service too. I spent 8 nights here in late August 2017 and I will be back. No reason to spend a lot on a hotel room. It's nicer here than my house!!! :) Other people's complaints are not correct. But internet may not be in some rooms at this writing. Slow check in maybe but there is a language difference and sometimes a large group might come in and it takes a while? Took me less that 5?mins. I'm not special. Please remember this is a clean but a little quaint and also a yacht club so not shabby at all. Love the location too.

I really can't say a negative thing here. Great location in the hotel zone - right across the…read morestreet from the bus to take you up and down the hotel zone as well as in front of a beach. Hospitality - Great. Staff was kind enough to even print us out our tour tickets Food - delicious. It might not have been an all-inclusive deal but the food was very homemade, fresh and authentic. Ambiance - Cute place surrounded by lush trees and plants. There were iguanas walking around like they own the place. Swim up pool bar (although I never really saw anyone there bartending). Room - comfy and just what you need for a nice week stay (nothing more, nothing less) WiFi - spotty, but you're on vacation and really shouldn't be concerned with that (although I know I'm guilty of it!) I'd highly recommend this resort to anyone!