Cobblestone Inn in Corry, Pa is a place I stay at about 3 times a year when visiting family. You're limited in the area on where to stay unless you go to Findley Lake or Erie. Corry is close to my relatives. In the past 4 years, I've had issues with bed bug bites, a hotel fire/smoke issue May 2023 and the most recent, overcharge issues by a lot from the hotel. The management team needs to be better trained to handle customers. The manager Megan was nice, but offered no apologies for our recent stay December 30-January 1. I was charged over 300 for the 3 nights stay and then 207 additional has been pending since we checked in. My daughter, was also charged for her stay and has over 300 in pending charges still on her account after 6 days. We both tried calling the hotel numerous times to resolve this and nobody answered. Even Hotels.com tried to call them, same thing. Cobblestone Reservations and Hotels.com sent them emails to respond to us and nothing. Finally, after numerous attempts, I got the manager Megan today. She was nice, but only offered excuses and never once said, "I'm sorry you weren't informed, I'm sorry this happened, I'm sorry you weren't aware". Nothing. They offer no housekeeping unless you stay more than 3 days, the workout room was freezing (to cold for any workout), they offer no streaming or pay per view options for guests and though it was clean, we've had issues with bed bugs in the past that I reported to the hotel, and at the time, the guy who was managing was rude and stated they don't have an issue with them. Clearly the bites were proof enough for me! I had many! They had a small fire/smoke issue back in the laundry facility when I stayed Memorial Day weekend 2023 and offered nothing to the guests for having been outside in the damp night air for a couple of hours and then now, we get ridiculously overcharged on our rooms. I asked the manager where I could write to management at their hotel and she gave me the general email address for the hotel. She was the manager!!!! Then I asked who she reported to and she stated they don't have a Regional or District manager. They report to some property management place called Diamond! What kind of hotel chain doesn't have a District or Regional Manager! This place has so much potential if they just get a management team that can manage and handle customer service. If they started by answering their phones, that would be great. read more