Check-in took longer than it should. The electronic locks on the doors are difficult to get to…read morework. The room smells dirty (like a stinky wet dog). The motel is old and rundown. There was a container on the counter of somebody's fruit that was left behind. The bathroom floor around the toilet area was wet (I'm afraid to learn what that is). There was no soap, shampoo, or towels in the room. And the coffee wasn't even close to actually being coffee. There is a reason why this motel costs $85 per night. It is a dump.

We purchased a non smoking room for two nights. Our room smelled like cigars, burn holes all…read morethrough the sheets. A dead roach hanging from the curtain, and 1 towel. The carpet was sticky, and we had to go back to the from desk over 8 times for new cards because our keys wouldn't let us in the room. The phone doesn't work, no dial tone. We would of left hotels, but we had already booked this from far away and everything else for that exact night was 170+ for being last minute. First night the guy was having so many issues with maintenance, and the manager was across the street at the bar getting hammered and refused to come help. The only nice thing was Talina. She assured me a refund would be happening. I don't know how it has such a great rating? That's the only reason we stayed here, but it's absolutely not true.

TERRIBLE. I mean, really bad. Disgusting. Dark, dirty, Internet out for 24hours, awful service,…read morelack of staff, poor lighting, bad odors, coffee NEVER EVER hot, lobby floors / carpet regularly filthy, hair and blood on surfaces and so much more! Prior to 2022, I thought this hotel was the best in Erie. I'd stayed there 5 separate times during visits home in the last decade. Amazing employees. But now? The place has been ruined. I had a weeks reservation and left 2 days early, no refund. Every day was a struggle not to leave and just find a hotel on the under-construction Bayfront instead. Apparently SpringHill Suites was bought out and "renovated" back in 2022-2023 (you wouldn't know it to see the place). They removed the upgraded suites with Hot Tubs and made everything cookie cutter with dark floors, walls, and lighting. It's so dark you can barely see when away from the one single window. I'm not exaggerating. I can only imagine its to hide the filth because they've cut back on all cleaning/staffing. There is only 1 person on front-desk duty at a time and usually a long wait for anything. The Internet went out one day, all day (and night) - and there was no notice or explanation or communication that went out to guests. Many guests were understandably upset; staff did not care. Older guy with gray hair who on duty said he'd made the call to tech support and got a service ticket. I asked if he'd followed up for status - and his face showed the expression of a dumb*ss who'd never think to do such a thing. He really was the worst of them. A sorry sack of worthlessness and sorrow. If he didn't have such a bad attitude, I'd pity him. Bare minimum is the name of the game in this place. Lobby cleaned once a day in the morning, and not thoroughly. Always had to step over chunks of dirt, mud, grass etc. Didn't matter what time of day you'd try the coffee, it was NEVER hot. I experienced this EVERY FREAKIN' DAY. Then I'd ask the front desk for hot coffee and they'd grab a new dispenser from the supply room (a room from which a rotton odor would consistently waft out of). So why is it that staff can't just learn to replace the coffee regularly if it's ready in the back? Not hard to set a timer to put new coffee out every 3 hours or so. Same time every day. Bare minimum effort, that's why. No proactivity and no one cares. Poor manager was only hired 3 months prior they said. Likely a high turnover will continue for the foreseeable future. This place nearly ruined my trip. I didn't let it, but it was a struggle. AVOID this hotel at all costs to demonstrate that we won't just accept nastiness and slop. *NOTE: Upon my arrival, and seeing what the hotel had become and how DARK the rooms were, I tried to cancel the stay. The front desk clerk tried, but had to call the manager who wouldn't allow it because it was a "nonrefundable" reservation.*

This hotel was very nice, as Marriott Hotels always are. The lobby had a pretty Christmas tree…read more Staff were nice. However, some details were overlooked like a hair in the shower and the hair dryer bag being dirty, on arrival. Also, the TV remote needed new batteries. The shower had good water pressure and a rain shower head. The continental breakfast had a good selection of food, including a waffle iron (but it only went till 9:30am). The bed was comfortable and the room was spacious. The room included 2 beds, a sleeper sofa, a mini fridge, a microwave, two TV's, and a Bible (in the dresser). The TV had a good selection of channels (Hallmark, Freeform, GAF). I liked that there was an extra sink and mirror outside of the bathroom, which made it easier for everyone to get ready to leave in the morning. There was a pool on site but we didn't use it, due to it being a short stay. The elevator was poorly marked (on the 3rd floor), as in there was no overhead sign pointing it out from a distance.

My family has stayed here every summer for over a decade and previously had wonderful experiences…read morebut this past year both rooms we rented had serious issues. My primary issue was that the room was dirty, with a previous guest's clothing left on the floor. Additionally - The room I booked wasn't available as they couldn't get anyone to clean it, so they moved me to a different room. WiFi didn't work for the multiple days we were there; staff said they were working on fixing it. The soda machine was broken. The room was not updated, which was fine, but we payed the same price to book as the newer, cleaner-looking (from photos) rooms. The issues stacked up to the point that our family is looking for somewhere else to stay next year. Great location with a pool.

Older "Mom & Pop" hotel but, clean rooms and comfortable beds. Great customer service and friendly…read morestaff . Clean seasonal pool. Great location, close to the Isle and restaurants. Some rooms have been remodeled. We would definitely stay here again.

The room was absolutely clean - I had brought a black light flashlight to check out the rooms I…read morestayed in. It did not smell at all, neither good nor bad, which I appreciate since I have fragrance allergies Henry at the front desk was wonderful. He was very pleasant, very efficient, and very helpful. I stayed in a handicapped suite and was also pleasantly surprised. I have stayed in many handicap suites, and this was one of the best that I have been in for both regard for someone in a wheelchair and for safety. There was plenty of maneuvering room for a wheelchair, the bathroom was very well set up, and the door had two security locks and two peep holes at different heights so someone who was seated could easily access one or both. Although it was close to the interstate, there was no road noise inside the room, and I was on the interstate side of the building. The price was excellent. Altogether it was a great travel experience.

The stay at this hotel was very pleasant. Fresh linens. The staff was very attentive. I highly…read morerecommend

It's all about the sounds. Trucks jamming gears to go uphill, trucks running Jake brakes downhill,…read morethe trains, the people who checked in at 1:15 am. The AC sometimes sounds like a vacuum cleaner, sometimes like a blender. The elevator jolts when you step into it, then shakes and moans as it climbs. The ice machine is broken, so it constantly clicks and wheezes and gurgles. The staff is wonderful, except for the front desk. It seems like they would rather be elsewhere, and wish that you would be elsewhere too.

We arrived over an hour early to pick up our Splash Lagoon tickets, and to our surprise our room…read morewas ready early! Customer service was top notch, friendly and knowledgeable.. Shout out to Alex, her hospitality was fantastic! Our two young sons thought she was great with her fun Star Wars knowledge! Our room was nice, the separate bunks for our kiddos was a win. Easy access to Splash as well, which is the main reason we chose this hotel. The decor is a little dated but being at such a tourist attraction and always being busy, it's understandable. Everything was clean and neat around the building. Breakfast was yummy with lots of variety and two sides of the buffet to keep the line rolling. We will DEFINITELY be staying here on our next trip to Splash!

This was a great place to stay for the night for a very reasonable price. Clean and comfortable,…read morewell maintained. It was a bit dated If that matters to you. Good pillows, we slept well. Happy with this stay.

Great place for the money. Retro feel because it is outdated, but it is clean and safe. Nice front…read moredesk people.

25 year family owned location. The style is outdated, but that is only thing bad about this place…read more We did 4 nights here when we came up for walleye fishing. The owners are awesome and very friendly. The room we were in held 3 comfortably for a very decent price. We paid 260 for 3 people for 4 nights. If you are coming to erie for some fishing, you should definately look this place up.

Been staying here for about 4 months!! Rick and his wife are very accommodating folks, very nice…read morepeople!! The place it self is very clean! Also very quiet here!!! Everything is within range if you need to get somewhere . Ty