This hotel was very nice, as Marriott Hotels always are. The lobby had a pretty Christmas tree…read more Staff were nice. However, some details were overlooked like a hair in the shower and the hair dryer bag being dirty, on arrival. Also, the TV remote needed new batteries. The shower had good water pressure and a rain shower head. The continental breakfast had a good selection of food, including a waffle iron (but it only went till 9:30am). The bed was comfortable and the room was spacious. The room included 2 beds, a sleeper sofa, a mini fridge, a microwave, two TV's, and a Bible (in the dresser). The TV had a good selection of channels (Hallmark, Freeform, GAF). I liked that there was an extra sink and mirror outside of the bathroom, which made it easier for everyone to get ready to leave in the morning. There was a pool on site but we didn't use it, due to it being a short stay. The elevator was poorly marked (on the 3rd floor), as in there was no overhead sign pointing it out from a distance.

TERRIBLE. I mean, really bad. Disgusting. Dark, dirty, Internet out for 24hours, awful service,…read morelack of staff, poor lighting, bad odors, coffee NEVER EVER hot, lobby floors / carpet regularly filthy, hair and blood on surfaces and so much more! Prior to 2022, I thought this hotel was the best in Erie. I'd stayed there 5 separate times during visits home in the last decade. Amazing employees. But now? The place has been ruined. I had a weeks reservation and left 2 days early, no refund. Every day was a struggle not to leave and just find a hotel on the under-construction Bayfront instead. Apparently SpringHill Suites was bought out and "renovated" back in 2022-2023 (you wouldn't know it to see the place). They removed the upgraded suites with Hot Tubs and made everything cookie cutter with dark floors, walls, and lighting. It's so dark you can barely see when away from the one single window. I'm not exaggerating. I can only imagine its to hide the filth because they've cut back on all cleaning/staffing. There is only 1 person on front-desk duty at a time and usually a long wait for anything. The Internet went out one day, all day (and night) - and there was no notice or explanation or communication that went out to guests. Many guests were understandably upset; staff did not care. Older guy with gray hair who on duty said he'd made the call to tech support and got a service ticket. I asked if he'd followed up for status - and his face showed the expression of a dumb*ss who'd never think to do such a thing. He really was the worst of them. A sorry sack of worthlessness and sorrow. If he didn't have such a bad attitude, I'd pity him. Bare minimum is the name of the game in this place. Lobby cleaned once a day in the morning, and not thoroughly. Always had to step over chunks of dirt, mud, grass etc. Didn't matter what time of day you'd try the coffee, it was NEVER hot. I experienced this EVERY FREAKIN' DAY. Then I'd ask the front desk for hot coffee and they'd grab a new dispenser from the supply room (a room from which a rotton odor would consistently waft out of). So why is it that staff can't just learn to replace the coffee regularly if it's ready in the back? Not hard to set a timer to put new coffee out every 3 hours or so. Same time every day. Bare minimum effort, that's why. No proactivity and no one cares. Poor manager was only hired 3 months prior they said. Likely a high turnover will continue for the foreseeable future. This place nearly ruined my trip. I didn't let it, but it was a struggle. AVOID this hotel at all costs to demonstrate that we won't just accept nastiness and slop. *NOTE: Upon my arrival, and seeing what the hotel had become and how DARK the rooms were, I tried to cancel the stay. The front desk clerk tried, but had to call the manager who wouldn't allow it because it was a "nonrefundable" reservation.*

I stayed at this hotel last month.  It was clean, the staff was pleasant and helpful, and it was…read moreclose to the places I was going.   Making reservations was another matter.  I was having a hard time with online reservations so I called.  I made reservations.  I was asked if I wanted to join their rewards program.  I said okay and was connected to another representative.  This person signed me up for the rewards and wanted to schedule me for another hotel stay at a very cheap cost.  I was interested and she proceeded to ask me which of three places I would like to go.  I really didn't want to go to any but thought it was just a question so told her which place.  She then wanted me to book, commit, and pay for the reservation.  I told her I could not commit to something like that.  I was only booking this particular stay due to a death of someone very close to me.  I kept telling her I was not interested in booking a place at this time.  She kept insisting and when initially she was very cordial, she became aggressive, insistent, and almost pouting like a child.  I had to be very firm and raised my voice and told her for the last time I was not interested.  I almost cancelled the reservation and check with another hotel.   I also do not care for a $5.00 parking fee. ​​​​​​​

Overall positive experience. Friendly welcome. Spacious room. Overall clean with some issues…read more Comfortable bed and pillows. Small fridge in room. Flooring is nice and fresh but makes for some noise if someone is above you walking around their room. They have a small bar and restaurant off lobby. Good value for a quick overnight stay while traveling.

Great hotel all around! I have virtually no complaints. The hotel is extremely clean, the staff is…read morenice, and the location is very convenient. It is a bit pricier than some other local hotels, but I think it's worth the extra cost. The staff is very helpful. This place has an amazing front desk and living area. There are multiple TVs, chairs you could come down to hang out in or do some work, and more. There is also a pool, fitness center, and meeting rooms. It's great for a business stay or if you want a nice hotel to stay at while vacationing at Splash Lagoon. Great rooms! Everything was clean, you have a coffee maker in each room, a mini fridge, TV, decent bathroom and shower, etc. Essentially all you'd want in a hotel room. Good modern feel to it, functioning heating system. The breakfast was fine. They had decent coffee, some pastries, muffins, waffles, cereal, and so on. There's space to eat downstairs or you can easily take your food upstairs (the elevator is right there). Also, free hot chocolate! All in all, great hotel. Friendly staff, clean, good location, decent price. I'd recommend if you want a business-oriented hotel or just a slightly more upscale hotel for staying at Splash Lagoon.

See above review. If you have to stay here, stay in an odd…read morenumbered room. The breakfast buffet was decent

While it isn't the fanciest hotel, my stay here was pleasant and comfortable for the rate charged…read morefor the stay. On the negative side, I wasn't a huge fan of the parking offered and the layout of this parking (the parking lot could've also been better lit as well). The lighting inside was much better, though the lobby was a bit compact and was a bit minimalist compared to some other locations I've seen. The rooms were of a good size and comfortable, with a nice earthy color scheme, modern looking furniture, and comfortable bed. Overall, the room and bathroom were neat and clean. Wifi Internet was fast and reliable. Although the hotel overall isn't super impressive, a bump is given for the quality and selection offered at the free breakfast. This was in a nicely decorated room with many different food stations and staff that worked hard to keep all the items continually stocked. This was particularly impressive as the breakfast included a pancake machine, Greek yogurt, hot foods, several types of pastries, fruit juices, several coffee/tea selections, fresh fruit, and pastry. Given the completeness of these breakfast options and overall good quality of the offerings, you easily save on the cost of going out for breakfast by staying here. Overall, if I'm in the area again, I would stay here for the good rate and very complete breakfast. The small things that bothered me were not significant enough to detract significantly from my experience here.

It's all about the sounds. Trucks jamming gears to go uphill, trucks running Jake brakes downhill,…read morethe trains, the people who checked in at 1:15 am. The AC sometimes sounds like a vacuum cleaner, sometimes like a blender. The elevator jolts when you step into it, then shakes and moans as it climbs. The ice machine is broken, so it constantly clicks and wheezes and gurgles. The staff is wonderful, except for the front desk. It seems like they would rather be elsewhere, and wish that you would be elsewhere too.

The Hilton Garden Inn was hospitable enough and safe and clean in these tough times of COVID…read more When we checked in 3/21/2021, the clerk gave us two bottles of water and swiftly gave us our key, seeing that we were a little haggard due to out after of traveling from Grand Rapids. I was able to utilize the lobby for my meeting with my junior high students on 3/22/2021. The kind woman at the desk even supplied me with a pen and paper so I could properly prepare for my Google Meet without re-entering my room and reawakening my better half. Without a breakfast, due to the Pandemic, there were some pricey items that one could buy. $2.50 large Rice Crispy Treats and $2.50 almond nut peanut butter snack bars were a little costly. These amenities should have been included but I realize all businesses are having a hard time. Finally, I want to expand on the cleanliness and care that Hilton puts towards going beyond safety standards to guarantee their customers' safety and wellness. To name a few items: the room has a taped entry showing that the room has not been entered since being cleaned. Both Hilton's that we have stayed in the past 3 weeks had jars to leave your pass cards in upon departure. Finally, areas where patrons had been sitting in the lobby were cleaned and ready for another patron to sit down. Great job, Hilton Erie Pennsylvania!!!

Run down hotel with sunken bed and only parking at 5 pm was at a parking garage a block away. Did…read morenot feel safe. Over priced. No breakfast. Would not recommend or return.

We stopped at this Marriott en route to NY, and we would definitely come back. Normally Courtyard…read moreMarriotts are not the nicest in the crop, but this one exceeded our expectations. The front staff was extremely kind, and the room was extremely spacious, providing a separate space for our young son to sleep. Location is great (close to the highway and ample restaurants), and people generally adhere to COVID protocols, which was comforting. Would definitely stay here again!

Very disappointing experience, especially given the level of service I expected from this hotel…read more I requested turndown service around 1:00 p.m. When I returned to the room at 10:30 p.m., nothing had been done. I immediately contacted the hotel through chat and received only a brief "we do apologize" response. Since we had no clean towels or fresh linens, I went to the front desk myself and was told towels would be brought up within 20 minutes. After waiting another hour with no delivery, I had to return to the front desk again. I was given one towel and one washcloth for a room with two guests because the remaining towels were still "in the washing machine." The sheets were never changed. The hotel appeared very short-staffed, and while I understand staffing challenges happen, guests should not have to repeatedly chase down basic housekeeping service. As a Silver member for nearly 10 years, I've stayed frequently enough to know this experience fell well below expectations. Very disappointing stay and not the level of service I expected.

Based on the reviews I'm seeing this hotel seems to be hit and miss, some give 5 Stars, some give 1…read morestar and everything in between. I always rely on reviews but my family were committed to spending Good Friday / Saturday at Splash Lagoon and this hotel had the family rooms we wanted ( Bunk beds for my 6 and 3 year old ) so I decided to roll the dice. We drove the 90 minutes from our home to the exit to get to the hotel and Splash Lagoon, the convenience of being right off the 90 exit can't be overstated, super easy to get to. We parked up and we're able to check in right around 2pm when we arrived, 2 hours before " check in time and I fully expected to grab our Splash Lagoon passes, have fun and go check in, but being able to check in early was great after the long drive. Another nice surprise was getting room 256, if you are able to choose I would strongly recommend this room, the bunk beds are great for the kids , the room itself is as well laid out as expected but the best part was it was pretty much the closest room to the walkway to Splash Lagoon as possible, it really made the walk bearable as I do hear some people complain about the length of the walk and I can certainly understand that ( no Elevators people ) but with this room the walk was only about 5 minutes. Morning breakfast was the usual affair with nothing out the ordinary ( good or bad ) but again no complaints. It's definitely dated and could do with some updating , and the lack of elevators is a pain getting stuff from your car to the room and back, but apart from some flaws overall not a bad place. If You're staying with kids, and heading to the Waterpark get a kids suite and try your hardest to get a 2nd floor room nearest to the walkway, you'll not regret it !!

This is raggedy! No elevator. No waterpark passes included. Our floor is buckled. The fridge is…read morewarm. I'm throughly disappointed. My bedspread is dirty and the pillow had a hair on it. How much worse can it be? Glad you asked, the second floor doesn't have ac in the hallways. We are booked for 4 nights after having our Airbnb cancelled for an event. What a disappointment. Had we known the limitations of allowing our party to be rebooked through a third party we would have accepted the refund to the cc and rebooked individually, I'll update if we have any other nightmares during the trip but so far this is the bottom of the barrel.

Booked last minute for a lacrosse tournament that was changed to Erie due to COVID and can't travel…read moreto Indiana. My daughter wanted to try a motel and she loves vintage everything. The room was vintage, we loved it. The owners are making updates, the paintings were off the wall and no table in the room, the fridge was on the floor with the microwave on top of the fridge. We didn't mind, the room was cozy and very clean... no order, which I thought an older place would have. I loved the windows, I need moving air at night and I could sleep next to an opened window, it was great sleeping weather. The owners were very friendly and accommodating. Due to COVID the breakfast was a bagged option and fresh coffee. The price was less than $60 a night. My daughter can't wait to go back. I will ask for a room with a table and couch, something we like and saw these are an option. The pool was closed, but it's October and chilly, didn't expect to use it. Biggest negative... the TV remote was horrible! We gave up and watched a movie on our laptop.

when we arrived I spoke to the clerk/owner at the desk regarding a family emergency and could we…read morecancel our second night. he said it had to be through booking.com. booking.com sent a request to the inn asking to let us out if our second nice without fee/penalty. the inn refused. as soon as we arrived we realized the inn was run down. the price was outrageous for this Inn. very disappointed.

This is a great hotel and the breakfast is delicious! The pool is a lot of fun and the location is…read moregreat if you enjoy shopping. It's a quick walk to the Millcreek Mall and there is a nice strip mall next to the hotel. The exercise room is clean and the free water is great

My husband and I reserved a room at this hotel for two weekend nights. My husband described the…read morebuilding, room, and employees' service as "fine," and here are more details: Advantages: This hotel has reasonable nightly rates. It is a short drive to the downtown city, zoo, waterpark, and more. It offers free wi-fi, free buffet breakfast, a fitness center, a business center, meeting rooms, and an indoor pool. We experienced no problems with the bedroom, bathroom, living room, or kitchen. Neutral: The hotel charges a $10 fee for parking your vehicle and a fee of $50-75 for up to two dogs/cats. Disadvantages: During the winter, the room had only heating and no air-conditioning, so the room became 76 degrees and felt too hot for my husband.

We had a really good stay at Home2 Suites in Erie! We had a huge handicap-accessible room, and the…read moreamount of space was fantastic. The beds were comfortable and the sheets were incredibly soft, although the sheets absolutely would not stay on the bed, and we were constantly having to fix them. The biggest cleanliness issue was finding an entire head of lettuce left in the refrigerator from the previous guests, which was definitely an unpleasant surprise and made us question how thoroughly the fridge had been checked between stays. The pool was decent, although the water was quite chilly. Breakfast was very good with a nice variety of options, and I especially appreciated having actual ceramic plates and real silverware instead of everything being disposable. It was a small touch, but it made breakfast feel much nicer. Especially enjoyed the French toast and chicken sausage options! Our room also didn't have an ice bucket, but since the kitchenette was well stocked, we just used one of the bowls from the kitchen drawer and made it work. Overall, the positives definitely outweighed the negatives. We enjoyed the spacious room, comfortable beds, kitchenette, and breakfast and would stay here again. I'd give it 4 out of 5 stars -- a good stay with just a few housekeeping/room-detail issues that could be improved.

This Home 2 Suites by Hilton hotel has amenities such as complimentary self-parking, an indoor…read morepool, a fitness center, a business center, complimentary breakfast, free WiFi, and pet-friendly rooms for a non-refundable fee. For many years, my husband and I have visited Erie off and on and stayed in this Hilton Home 2 Suites hotel. His most recent stay was in August 2026. We have never experienced any problems here, and he always calls the hotel "fine." We like the hotel's proximity to other businesses as well as its reasonable nightly prices and its free parking, breakfast, and wi-fi. We will likely stay here again in the future.