I was hired to coordinate floral and other decorations for a wedding at Cobblestone Farms in June 2013. While the facility and grounds are lovely, I found their customer service to be lacking and disappointing. For those not familiar with their policy, you rent the facility and then contract for other services on your own. Cobblestone provides tables & chairs, but it is your responsibility to rent all of the linens, hire a caterer, and coordinate the rest of the set-up.
The bride rented the hall for a period of 10 hours, purchasing an additional hour for set-up since we had to place all linens. The 3 hours were adequate for us to do our magic; however, during the entire time we were there--time the bride had PAID for--Cobblestone personnel marketed their facility by parading potential clients through the hall. There were no fewer than 10 groups that toured during the 3-hour period. I thought that was quite odd since the bride paid for the time we were in there decorating. At the very least these three hours should have been discounted.
When we were done & ready to leave we CONFIRMED with Cobblestone personnel that they would light the candles just prior to guests arriving. They assured us they would take care of that. Additionally, we communicated to staff that the cake lady had left the additional sheet cake sitting on the head table, but we moved it to the kitchen so the bridal party didn't walk in to a cake sitting at the end of their head table. Again, Cobblestone personnel assured us they would inform the family. Imagine our surprise to return at 10 p.m. to find that NONE of the candles had been lit, nor had the family been informed of the cake in the kitchen. It wasn't until they started cleaning up that they discovered it was there, long after their guests had departed.
Cobblestone Farms is a nice venue at which to hold your event as long as you know going in that they ONLY provide the building, tables, and chairs. Anything beyond that you better have covered in advance, even lighting the candles on your tables! read more