I rented a house through Cobb Realty's property management division for one year. For the most part the experience was good, except upon moving in and moving out- which completely negates anyother positive experience I have had with the company.
The house I rented had not been rented out before and the people living there right before us were the owners. The house was clearly not cleaned or inspected by Cobb realty before we went to pick up the keys. I called to state that the property was not proffessionally cleaned as I had been told it would be and they sent someone out right away, which was good, but they did a terrible job, which was bad, but I just needed to move in and move on with my life so I let it slide.
During the course of the year we lived there, any concerns we had were promptly addressed, I will give them credit for that. So if you plan on never moving from the property you are renting, maybe go with Cobb.
But if you ever plan to move out, beware!
Once we turned in our notice that we would not be renewing our lease we began being asked to show the property to prospective tenants, on our own, with no representative from the company. I am too nice, so I agreed to it until my husband spoke to Cobb and let them know we wouldn't be doing that anymore. It just seems really unproffessional.
On the day of our move out inspection I returned the keys and the house was inspected. I had the home professionally cleaned and the yard completely beautified. The next day I received a call asking for our forwarding address to send our security deposit to, I asked if we would be receiving the full deposit back and was told that we would.
Now a week later I have received a call telling me that the house wasn't cleaned well enough for them, stating items that I watched my cleaning lady clean, were not clean and that items that they had not told me had to be cleaned, like can lights on an at least 16 foot high ceiling (which were among the many items left dirty before we moved in) and that we would be responsible to pay for the cleaning of these items. Ok fine, whatever. But then they proceeded to tell me we would be responsible for replacing some blinds that were already damaged before we moved in and I am quite sure I marked that on my move in inspection, although they said I did not and also that we would be responsible for paying for broken outlets that were broken when we moved in..... and so on and so on.
The hassle that I am going through with this company is worse than any property management company I've ever rented from, I have never not received my whole security deposit back. I was a very good tenant and to be treated like this now that our business relationship has come to an end is just plain rude. read more