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    Memorial Health-Richmond Hill - If you complain about this doctor they consider it abusive and send you a break up letter.

    Memorial Health-Richmond Hill

    1.0(4 reviews)
    0.0 mi

    Since this practice has been taken over by HCA, it has gone from average to bad. My husband and I…read moreboth see providers here and our prescriptions are never refilled on time even when you contact up to a week prior to running out. Insurance won't allow refill until a week prior to running out so you are pretty much guaranteed to run out with this practice. Lord help you if those meds include blood pressure meds, heart meds, insulin, asthma meds, or thyroid medications. They tell you to contact the pharmacy to request refills but they even ignore the pharmacy requests. There should be a tracking system and penalty for hospital systems and providers that do not respond to requests made within 72 hours. That is 3 days folks. If you can't respond in 3 days then you have no business being in this business. We are talking about people's lives at risk.

    Seriously this place has the same problem most other businesses have in the "Low Country" bad…read morestaff.... The receptionists are rude and unhelpful. The nurse practitioner Christina calls after their hours so if you miss the call too bad. Krystina Johnson the doctor here doesn't talk to patients over the phone. They are so backed up that even tho they give you a one month script they give you an appointment after one month. My particular med helps me stay organized. So I missed my appointment which was a week after my script ended. I was shaky, disorganized and easily upset-able. Exactly what I'm like without help. This doctor didn't understand that. Nor did she feel it fit for her to hear my complaint. I wanted to see her to work on my progress. She wouldn't see me for a consolation in a reasonable amount of time. My job depends on me being calm and collected. So I called customer service. They sent me to another doctor in the group who obviously thought I was there to get a fix or some bs. Now I just got a letter telling me I am no longer their patient as I exhibit abusive behavior. Well thanks doctor for your spot on diagnosis. I came for help. Actual help. I have been having problems my whole life and I finally open up about it and something is working. But the doctor takes my symptom that I have had everyday of my life and turns it into I'm a drug addict. This is a total lie and I am deeply hurt by this. I don't even want to ask another doctor for help again because I'm embarrassed and insulted.

    Cobb D Keith MD - internalmed - Updated October 2026

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