I took my car to reaper two years ago to have window tinting and a level one paint correction with…read morea five year ceramic pro coating done, from the wheels to the tippy top of the car. Their pricing was competitive and their scheduling made it an easy choice. After taking the car home, waiting the prescribed two week curing period, I two bucket washed my car to discover the wheels, and the whole roof had been missed by the ceramic. Water beaded everywhere except those spots. I contracted reaper only to be told I wasn't washing the car correctly! I use two buckets and chemical guys product. So I sent them pictures, again, it was my fault.
For weeks after that my front passenger window tint began to peel off at the bottom as it was cut incorrectly. Once again, contact was made, to be told, you guessed it, it was my fault.
I then took my tint issue to Eclipse Tinting (Fabulous) and my ceramic problem to Diamond Shine (Fabulous). Diamond shine now does tinting too, Karan, you're the man!
Fast forward TWO years, I get contacted by Reaper about my previous issue. Words were exchanged and an offer was made.
Here's where Reaper really shone.
However it happened, my experience was lost in their system for two years, but when they found it, Jas, you are also, THE MAN, sent me a text. He listened, he was sympathetic and understanding and was authorized to offer me a level two paint with a ceramic pro coating, on any of my five cars, to make amends.
Reaper acted like a company who cares about their service and cares about the satisfaction of their customer. I believe they really do, their actions proved it to me.
I want to say thank you to Nimar and Jas for their integrity and their level of professionalism. You guys are what other companies should look to for a template. It was a pleasure interacting with these fellas, and I would recommend these guys if for just one reason, their stand up integrity and customer service.
Happy New Year's guys, I wish you all the best.
