Aireen did an amazing job helping my dad! She had to help him with several different things. She…read morewas very patient, thorough, and helpful! She made sure we did everything correctly, set us up with the best options, and made sure we got everything done that we needed to do! She was very thoughtful and didn't make us feel rushed with anything at all. She made our time and needs feel important. Things took longer than we anticipated but that was no fault of hers, we had more to do than we anticipated when we walked in. She never became impatient about our lack of knowledge and helped us every step of the way. Thanks! I hope she gets more time off to travel with her family this summer!!

I Love This Bank giving it 4 stars because sometimes the ATM Machine Doesn't work and wish it did…read moreall the time without any errors the one outside by the front doors of the lobby Other than that 1. Good Location Very Clean Inside 2. Good Staff Working 3. Helpful Staff 4. Drive Thru Is Very Nice (Although I don't use it much I have a couple times) but it is convenient 5. That's it for now I love being a customer here the list could go on but for now that's good

I like this bank. I love the manager Scott. However, he was out on an extended leave. Nobody has…read morebeen managing. People would answer the phone and say they'd return the call but did not. I still like the bank, but they have room for improvement. Hopefully Scott will get back soon or they can get some help. Nothing worse then being without a manager!

Everything, they greet you with a sincere Good Morning. Very helpful and answered all my questions…read more I didn't feel rushed

Horrible wait times. Most staff unfriendly with no personality or professionalism. People walking…read moreby chit chatting about Cheetos while people wait in line. No one person saying hello. I can't wait for this place to shut down.

Absolutely horrible service. I was treated so rudely by Maurice. His condescending attitude,…read moresarcasm and heir of superiority are unnecessary and just plain mean. I've been a customer since the 90's and after my recent experience I cannot wait to transfer my money to my credit union.

I had a Business checking account at this branch and closed it, but needed to reopen it again. I…read morestarted at a branch close to my work, and was told that they could not help me at that time. I decided to contact the Monroe branch and spoke to Diego H. at that branch and he made an appt. with me, I met with him the next day and with 30 minutes he had my account re-opened, all set and was fantastic. He knew exactly what I needed, how to proceed, and had me out of there in 40 minutes (we chatted or I could have been done in 30 minutes). I was pleasantly surprised after being told by a banker at the other branch that the process would take two hours and to come back even though I had an appt there. He said he was really busy LOL. Diego was the best and I highly recommend the Monroe branch. The other two tellers there were also fantastic and very helpful.

I had an estate account that had concluded, but I was missing one piece of paper to close it, so…read moreleft it alone for nearly a year, not paying any attention to it. I check back nearly a year later and they have suddenly started charging the account a service fee, leaving me with half of my balance than when I started. I made an appointment immediately to close the account, and sort out why I had been charged monthly fees when I was told that the account wouldn't be charged fees by two tellers, I never received any notification of the fee starting, and I have several other Chase accounts, in excellent standing for years and years... so why charge me on this account? I sat down with Benjamin who disregarded all of my concerns about not being notified, or being told that it was a fee free account by other employees, or that I am a customer of chase on other accounts, and he just kept trying to make petty small talk while seeing if he could reverse any of them. "Nope couldn't do it, but maybe I can do the last month or two... There you go. I mean you want that right? I can take it back!" (I wanted to walk out I was so pissed that he joked about taking the 1/10th he was going to refund, and take it back.) He refunded me $24 of the $200+ they took in fees. Is it my job to have to advocate for myself at this bank? I should have told him to get me in touch with someone that could gets all those fees refunded. I felt so disrespected by the jokes or whatever Benjamin thought he was doing. I'm going to be cancelling my other accounts and credit cards. I don't want to be associated with this business.

Good location! Always friendly and super helpful and fast! This is my go to location since i…read moremoved here and i have not had a single problem.

Opened business account. 1/opening acct took over an hour 2/checks printed wrong 3/online access…read morewas set up wrong 4/business account eft transfers have a $5k limit (because what business spends more than $5k on vendor purchases) AND eft transfers take 4 DAYS! I could literally write a paper check, mail it and it would be received on the other side of the country faster than this bank can send wire money on the interweb... This will teach me to use a bank. Moving everything to BECU as soon as I can.

I was excited for there to be a local BECU branch in Monroe! I went in tonight to withdraw small…read morebills, but learned the hard way they don't offer teller services. The closest BECU branch with a teller is in Everett or Tukwila. This is such a basic banking service, I was surprised and disappointed to learn it's not offered here, hence the low review. The staff were super friendly and kind - so nothing against the staff working there. A convenient location for other services. There is parking at the hospital or around the corner from the BECU location.

I've now been sitting in the lobby for almost half an hour, with no acknowledgment. The people who…read morework at this branch are useless.