I Love This Bank giving it 4 stars because sometimes the ATM Machine Doesn't work and wish it did…read moreall the time without any errors the one outside by the front doors of the lobby Other than that 1. Good Location Very Clean Inside 2. Good Staff Working 3. Helpful Staff 4. Drive Thru Is Very Nice (Although I don't use it much I have a couple times) but it is convenient 5. That's it for now I love being a customer here the list could go on but for now that's good

I am not certain why Wells Fargo thinks that having one teller available most mornings who conducts…read moreboth merchant and routine banking as well as the drive-thru is adequate staffing. What would seem to be additionally problematical is there are personnel available in the bank, however they sit in cubicle areas, and seemingly try not to look up to see people waiting.

I like this bank. I love the manager Scott. However, he was out on an extended leave. Nobody has…read morebeen managing. People would answer the phone and say they'd return the call but did not. I still like the bank, but they have room for improvement. Hopefully Scott will get back soon or they can get some help. Nothing worse then being without a manager!

Mariah is always super helpful any time i go into the office! the new updates to the office is…read morepretty nice as well!

The lines have improved a ton. I only come here to pay my rent. Heather is always helpful and kind.read more

Absolutely horrible service. I was treated so rudely by Maurice. His condescending attitude,…read moresarcasm and heir of superiority are unnecessary and just plain mean. I've been a customer since the 90's and after my recent experience I cannot wait to transfer my money to my credit union.

I had a Business checking account at this branch and closed it, but needed to reopen it again. I…read morestarted at a branch close to my work, and was told that they could not help me at that time. I decided to contact the Monroe branch and spoke to Diego H. at that branch and he made an appt. with me, I met with him the next day and with 30 minutes he had my account re-opened, all set and was fantastic. He knew exactly what I needed, how to proceed, and had me out of there in 40 minutes (we chatted or I could have been done in 30 minutes). I was pleasantly surprised after being told by a banker at the other branch that the process would take two hours and to come back even though I had an appt there. He said he was really busy LOL. Diego was the best and I highly recommend the Monroe branch. The other two tellers there were also fantastic and very helpful.

to=all world family dna and all the world governments. in all usa. in all asian. in all around the…read moreworld community county. in all world wide languages. in all world wide history. in all world supreme court. in all world human rights law. since 1972 until now to forever too. my name is mr anitha kongsayasak (ed) or ed human nasa #2. i am and my all relatives. all really teamworks are from ( laos ) asian american cultures. the definition of subjects majority titles and the really reality of the destination activity program are =legally economics and economy. lovely. friendly. peace. solving the problems of life and the investment money with governments of all washington state. all usa. all asia. all around the world community county. and more....more.....more.....more....more.....more. thank you so much. truly lovely from mr anitha kongsayasak (ed) or ed human nasa #2 .and all relatives. all really teamworks. love.

Opened business account. 1/opening acct took over an hour 2/checks printed wrong 3/online access…read morewas set up wrong 4/business account eft transfers have a $5k limit (because what business spends more than $5k on vendor purchases) AND eft transfers take 4 DAYS! I could literally write a paper check, mail it and it would be received on the other side of the country faster than this bank can send wire money on the interweb... This will teach me to use a bank. Moving everything to BECU as soon as I can.

Since I already have a checking and savings account at Key Bank, I thought I w would go to them for…read morea home equity loan. What a mistake! I am dumbfounded by their inefficient service. It's been around 6 weeks and every few days I learn of a new obstacle. When one issue is resolved they start on a new one. Last week they made me increase the insurance coverage on my home. This week they say there is some real estate expert who needs to do something or other. They estimate this will take 2 days or up to one week. I honestly don't know if I should give up and start with someone else or hang in there and hope this is the last thing? It's a never ending nightmare!

I was excited for there to be a local BECU branch in Monroe! I went in tonight to withdraw small…read morebills, but learned the hard way they don't offer teller services. The closest BECU branch with a teller is in Everett or Tukwila. This is such a basic banking service, I was surprised and disappointed to learn it's not offered here, hence the low review. The staff were super friendly and kind - so nothing against the staff working there. A convenient location for other services. There is parking at the hospital or around the corner from the BECU location.

I've now been sitting in the lobby for almost half an hour, with no acknowledgment. The people who…read morework at this branch are useless.