My office visit went fairly well. The office staff I interacted with were genuinely friendly and together they create a calm atmosphere. Arlene took great care of me from helping in every way she could to get me financing for my procedures, to cleaning my gums which is not the most pleasant thing but she was fast and efficient. she also encouraged me to make appointments for my children which I did right from the procedure chair! Overall, great at visit and all of the ladies there were very welcoming and very friendly. read more

Horrible!!! They over charge and expect payment upfront even though you have dental insurance. Stay away!!! read more

I had been a patient at Coast Dental in Wesley Chapel, FL since the late 1990's. Sadly, things have deteriorated over the years to the point where I have lost confidence in Coast Dental. There is a constant turnover of personnel, and I honestly couldn't tell you the name of the last dentist or hygienist that I saw there if my life depended on it! These days they are so focused on selling you goods and upgraded services (toothpaste, mouth wash, whitener, etc.) that it makes you leave feeling like they care more about what they can get out of you moneywise than they do about your oral care. On my last appointment for a cleaning, the hygienist arrived over 30 minutes late, spent less than 10 minutes cleaning my teeth, only rinsed my mouth once, and didn't even floss my teeth. That was the final straw for me. read more

Dirty office. RUDE staff. Do not recommend. Scheduled an appointment 2weeks in advance and have record and confirmation in writing, only to be told I do not have an appointment! Took the entire morning off to attend appointment only to be rudely told that said appointment was never scheduled. Spending the rest of the morning looking for a new dentist. Thanks Coast Dental for the stellar service. Zero stars. read more

I'm very disappointed with my experience at Coastal Dental in Wesley Chapel and want to share so others are aware. I paid in full for a plan that included three regular cleanings per year. When I came in for my third cleaning--already paid for--the office refused to honor it because the appointment was a couple of days past their "coverage year." That felt unreasonable, especially since I had paid for three cleanings and was simply trying to use what I purchased. On top of that, every visit for a "regular cleaning" came with unexpected extra charges, even though I was told the plan covered everything. I never asked for add-ons--just the standard cleaning. Update: I spoke to the office manager, Natalie, who said she contacted their district manager, Cobby B. I was told they would still not honor my third cleaning and that I would have to deal directly with my insurance. This makes no sense, since the service was already paid to them. What does the insurance have to do with a service I purchased directly? This practice feels misleading and unfair. I plan to report this business and make sure people are aware of the deceptive practices happening here. I would strongly advise others to be cautious before signing up for any plans at this office. Get everything in writing and be prepared for surprise charges. Personally, I would not recommend this dental office. read more

They don't answer the phones. I went in for a cleaning and X-rays. I paid my bill after the service. Now 2 weeks later they texted me saying I owe an additional $192.11. No explanation- no nothing!!! I've called their office and only the answering service picks up. Now 3 weeks later I've 2 more text messages saying there's a $50 late fee. I'm NOT PAYING A DIME UNTIL I GET AN ITEMIZED DETAILED ACCOUNT OF WHAT YOUR COMPANY IS CHARGING ME FOR!!!! Carol Wilson 917-972-7897 read more

I'm not going back. They try to upsell anything Insurance don't cover. Even on a simple cleaning!!! 6-2025 read more

My hygienist Arlene was awesome. She handled my situation with care. Supportive all the way through and even afterwards to assure i was doing well. read more

HORRIBLE. They tried to upsell me a $1,600 dental package. This occurred halfway through my cleaning while I was horizontal in the chair. The dental hygienist gave me the clipboard and pen then asked me to sign quickly. Before this, they showed me a two minute infomercial on one of the four products/services itemized. Just a wack experience. I "met" with my dentist via Microsoft Teams webcam call. WTF is that? Costal Dental's mission is to squeezes patients and insurance for every dime they have. read more

This was by far the most unprofessional experience I've ever had at a medical facility. The assistants were shockingly lazy and showed zero regard for patient care or hygiene. As someone with a background in the medical field, I was appalled to witness such disregard for basic safety protocols. At one point, an assistant grabbed someone off the floor without changing gloves and then tried to continue working on my mouth. That is absolutely unacceptable and unsanitary. What should have been a quick visit for a cavity turned into a 4-hour ordeal. The constant turnover of staff meant no one seemed to know what they were doing, and the dentist was completely uninformed about my case. Every visit feels like starting from scratch. I'll be reporting these incidents to the appropriate authorities. Do yourself a favor and stay far away from this place--it's unsafe and disorganized. read more

During the holiday week, as we know everyone is on vacation. My dentist was out of the office and I needed an Emergency visit ASAP. Coast Dental came through for me! I researched and got an appointment within the hour. X Rays to start and everything was super fast. The medical assistant was fabulous as well as the doctor who assessed my gums and teeth after explaining the pain I was feeling. Super Thankful for this office being open on the final few days of the year and being able to see me last minute so I was not miserable all weekend. Thank you! Thank you! read more

not sure how they are still open with that stupid system they use. 3 different appointments scheduled. show up and no records found. I even had confirmation emails and texts. read more

Wesley Chapel is blessed to have such a dentist as Dr. Hanna(sp?). I have been going to dentists for at least 70 years and she is number one! Not only does she have the dental skills one would expect but she has a cheeful disposition which makes dental visits a pleasure. read more

Office staff refuses to run insurance, claims "insurance does not pay anything, you get a discounted rate instead". Tech charged me for a service I did not ask for and did not want (oral cancer screening, claimed it was necessary since I had not seen a dentist in over 5 years, $69 and non-refundable). Tech and Dr. seemed confused about what services were actually offered at the office (first they didn't do extractions, then they do, then they wrote me a referral and now I have to see an oral surgeon for a simple extraction). I was given a quote for an extraction that was $690, which included a $500 bone graft. When I asked for the bone graft to be removed (I did not have one with other extractions) the bill was somehow $300 instead of $190... And once again, they did not run my insurance, which covers 80% of my bill and would've resolved 90% of my issue. My co-pay was supposed to be $5. At this point, I requested a receipt for what I'd been charged for already and left. I will NEVER patronize Coast Dental again, even in an emergency. Today was an emergency and they led me to believe over the phone that they could perform an emergency extraction only to try an upsell me to get a bunch of fillings and the bone graft. DO NOT be fooled by their excellent Google reviews, they are grifters and scammers. Stand your ground and bring up your insurance and they will write you a referral and push you out the door. Avoid at all costs. read more

I have been coming to this location for years. I get the same work done and it is a different price every single time. They just try to explain it away. The staff has changed and not as caring or friendly as previous. They call me every time I have an appointment to come in early for whatever reason. This is difficult for my job. Well I accommodate. I arrive and get placed in a chair where I end up waiting till my original appointment time or past it. I could have kept working. I am looking for other places that take my insurance. read more

atención de las chicas en el mostrado, Excelente. me sentí estafada, le cobraban al seguro y me cobraban a mí también y la que habla español, no dice la verdad. y uno siempre confiando en la humanidad. Y cuando me hicieron la evaluación, la Dra. no fue capaz de darme la cara, me dio la espalda y hablo con la asistente, como si fuera ella mi representante si es cierto no hablo ingles. pero soy una persona de 75 años y merezco respeto. read more

I took my mother in law to see a dentist because her front tooth fell out. I dropped her off and 2 and a half hours later she came out with a cleaning. They tell me she saw a dentist on the computer who did not mention a problem with her tooth. These people are the worst. How does a dentist perform telemedicine? When I called to complain they said she was scheduled to see a hygenist and there was no apparent issue. DON'T USE THIS COMPANY. SHYSTERS AND CROOKS read more

I am a new patient after a horrendous experience at Sage Dental. I experienced first class customer service at this location.

All in all Coast Dental of Wesly Chapel has a nice nursing staff. The lady that did my cleaning was wonderful Dr. Houda Fakhre gets a 0. Because of her, I will not use Coast Dental of Wesly Chapel or any Coast Dental Branch, and the doctors they hire and the way patients are treated is questionable at the very least. On the 1st visit, she did the percussion test on the wrong tooth on the opposite side of the mouth. This was done intentionally as she wanted to check out another tooth before providing the service I was there for. Doing some research on the percussion test, the dentist is looking to replicate your pain on biting down. I had already explained on my New Patient visit and on that visit, the broken tooth she was supposed to be putting a crown on did not hurt. I also explained the tooth on the other side did not hurt as that was the only side I was eating on as I did not want food to get into the broken tooth. However, she felt it necessary to do the test on the left side. I explained that even the thought of anything hitting my teeth is like nails on a chalkboard to me. I explained even the thought of eating some foods causes me the same feeling. It's not that hitting it hurts the same way scratching a chalkboard does not hurt your nails it's the thought that makes me cringe in mental agony. She insists this test must be done even though I am not there for that service. In this test, the dentist will apply pressure to the occlusal, or chewing, surface of the teeth, first with their finger and then with the handle end of an instrument. Instead, she took the dental mirror and started to hit my tooth. She did it to the 2 separate teeth and asked me to compare. I explained my feeling again and she did it about 4 or 6 more times getting the same response as well as making me the patient feel completely ignored. After she was done "testing" the left side of my mouth, I signed consent and was numbed for the procedure. After numbing the nurse came to collect payment. I then realized I left my FSA Card in another wallet. They advised they do not keep payments on file. I called FSA and they were unable to provide a card number. The nurse comes and says there is nothing that can be done without payment. I leave and sit in my car for about 10 - 15 mins attempting to locate someone at home to give me the card information. Unable to do so I leave. I drive 20 mins home and receive a call from Dr. Fakhre advising she would still do the procedure because I was numb. I explained that I was becoming drowsy and had just driven 20 mins not to mention waiting in the car. It was clear she had no actual intent of still doing the procedure as there were more than 30 mins between leaving the office and getting the call. On my next appointment, money is collected and everything seems to be set. She starts again by telling me that she can only do a crown and while drilling she may touch the nerve and I may need a root canal and would have to go to another doctor. I say ok that's fine. Then she comes over and says I need to tap on your tooth before we get started. I say I would rather not I have explained that I don't like that and how it makes me feel. She insists it needs to be done before she can do the crown. I simply say fine as I am just ready to get this done. She then says she thinks it would be best to schedule me with the other doctor in the office. I ask if they will do the same test. She said yes they will, I explain there is no reason to schedule with someone else for another day when I am here and they will do the same as she is. She then explains because I am upset it's best to switch to another doctor and she tries to set an appointment for Tuesday. I explain I am leaving town for a trip and I do not want another appointment. She again tries to explain my upsetness to me as if changing doctors will somehow change the fact that hitting my teeth with a heavy piece of steel will not bother me with another doctor. I don't even mention the fact she did not do that test on the tooth during the last visit before she numbed me up. I don't know if she just did not want to treat me or if this is just a game their office plays with her patients as I have never seen her treat anyone. I have had about 5 visits to her office and on every visit I hear her tell someone they need to be referred to someone else to have something done. read more

made an appointment for a cleaning and check up. took just an hour to do the x rays and exam. just shocked it took so long as all my other dental appointments everything is done within the hour. like many of the other reviews the same thing they wanted to recommend some deep cleaning insurance didn't offer. when i declined and said i wanted the cleaning insurance offered because i have no cavities, no bleeding when i floss or pain etc, loose teeth. the dental hygienist hu was not friendly no bedside manner. when i voiced my concern i was told the dentist left and nothing could be done or changed. fast forward i call back next day to confirm a cleaning for next week and the office manager is telling me the district manager needs to be involved ??? for a cleaning ??? seriously. let's call it for what it is just trying to get more $$. there's no patient relations. read more

I made an appointment for a cleaning. Got that, A CLEANING. They came in and examined my mouth and told me that I needed $1900 worth of work, after what the insurance covers. They asked me if I wanted to get started on that today. I'm still wondering where did we go wrong, I asked for a cleaning. I would have been sort of ok with a cleaning THEN an exam. This means they are only out for the money. At this point, I didn't even feel comfortable letting them do ANYTHING. I left! My advice is to NEVER go here. read more

Not sure why this place has bad reviews. Everyone treated me with the most respect and efficacy. The doctor was super knowledgeable and professional. She made me feel confident in everything that was happening. Definitely recommend and will continue to go to this office. read more

Do not go to this office! I made an appointment through coast dentals appointment setter who initially set me up at the WRONG location. I don't blame this facility for that. But when It was scheduled correctly, I get a call the day before my appointment asking can I come in at a different time bc the dentist has allot of work to do. I reluctantly agreed. I have two kids and a job as well as a dental emergency. Unfortunately the time they decided did not meet anyone's needs. I don't know why they think we can just rearrange our lives soo easily. I spoke to them and was rescheduled to come in the next day at noon bc it's a dental emergency and bc of the prior trouble. Again, I'm coming in for a tooth that is already been examined By them pre covid. Day of appointment: 8:21 am. I get a call from coast dental saying they are canceling my appointment, the Dr. cannot see me at all at this location AT ALL. No charge, no warning, no nothing. Totally confused. So I asked, I have a warranty on my appliance that was made by your facility. How is that honored? And she simply suggested to just go to another dentist. That doesn't solve anything! Coast dental Wesley chapel, you were soo happy and eager to get my money from dental appliances last year through my insurance, you should've checked deeper bc I pay thousands in cash for dental procedure(root canal, porcelain crowns, etc.) I will vow to make sure none of my close ones experience you!!!!! read more

I drove by this place yesterday. It brought back memories of my awful experience there several years ago. I don't know for sure if the staff is still the same, but based on some of the negative reviews I've read I'm guessing it is. When I had my first (and last) visit there it was for a routine check-up in order to then schedule a routine cleaning. I was told I had an "unhealthy mouth". I was told I had to have a certain costly procedures done, which was not covered by my insurance, before they could schedule me to see a hygienist. I knew that was a complete lie. I've always had a healthy mouth, as oral hygiene has always been a priority for me and my family. The only reason I went there was because my insurance had changed and I was looking for a new dentist. Aside from the trying to rip me off, the staff was rude, condescending and unprofessional. It was unbelievable. I ended up going to Bright Now Dental in Wesley Chapel and I've been there for years. It was no surprise to me that the costly procedure Coast Dental told me I needed was NOT necessary. read more

I found this place through my insurance provider but was nervous to go because of the reviews. I don't know why they have poor reviews. They were very nice to me and really took time explaining dental terms and searching for future appointments. I came in for an 8:30 appointment and was seen by 8:40. The front desk receptionists were attentive and nice. I was seen with Marah Dahman and she was very sweet and caring. I actually look forward to coming back to the dentist. Would recommend to a friend read more

Worst Dental office ever. I had to get records from them and they treated me like I wrote an awesome funny bad yelp review that was trending. read more

It was like going to a used car lot. I felt they were trying to sell me dental work. I was told they could cut me a deal, which really was no deal. They said it had a three-year warranty. They were the best. It was awful. I would nI was told they could cut me a deal, which really was no deal. They said it had a three-year warranty. They were the best. It was awful. I would not recommend it at all. I felt I was really being conned. read more

This practice is almost a fraud, almost illegal in the greedy way they try to hit patients up for money. It is highly unethical. They keep pushing expensive out of pocket "deep cleaning," and when that doesn't work, and 6 months later, they push the less expensive (but still out of pocket) "gingivitis treatment" - when it is not really needed. I am a healthy adult up to date on my visits and treatments and I brush and floss twice daily, and they tell me - when no other dentist has ever done so - that I need gingivitis treatment. And when I refuse, just as when I refused "deep cleaning" 6 months ago, they tell me that I can't even receive the service of a regular exam and cleaning, which is something I have paid for in my insurance premiums, and when by law they are contracted to provide a thorough exam and cleaning with no out of pocket costs every 6 months. They should - and they will - be reported to my insurance company, to the State Health Department, to the State Board of Dentistry, and to the Federal CMS. read more

I really miss Smileville Dental. The staff was so friendly, quick, and professional. Too bad they are not in my network anymore. This place is right down the street from my house and there was a reason I never went since moving to Wesley Chapel. They are SO SLOW. The new patient appointment is 1.5 hours and that doesn't even include a cleaning. I had to ask/insist on it. Otherwise, I would have had to go again. Ummm NO. Please do it now! Why else would I come here? Just for an exam? That's a waste of time. The hygienist is key in a dentist office. For me anyway. Theirs was not for me. I could tell she was pissed I insisted on the cleaning and refused the fluoride treatment. So she half did the cleaning. Literally. She had the dental/hygienist assistant in to finish it. Like wtf? Even though the assistant was really nice, I probably won't return. By the time I left, I'd been there 2 hours. NOPE. The dentist, Dr. Nash, was really nice. He went over a treatment plan and was very courteous. If you can look past the hygienist, give this place a try. My search will continue. I'm just going to have my records transferred to another office. read more

Extremely unethical place and I could not afford the money that they just took from me as a chronically ill single mother, but I thought I needed what they were selling me. I cannot believe places like this exist. read more

I've been coming here for years no issues. In the past year they have all new people. The hygienist gave me the most painful cleaning I've ever had. She said that was normal, I've had my teeth cleaned every 6 months since I can remember...definitely never hurt like that. Then my son went in and they tried to charge almost $200 for a cleaning...also said it was normal. They are trying to upsell and overcharge IMO. Time for a new Doc, i would steer clear of Coast. read more

Had to wait over an hour with no explanation to see the dr. Then they refused to do a cleaning the same day and had to make another appointment to come back. read more

Dr Ghabbour and staff are great. Wendy and Debbie are my hygienists and are wonderful. I usually never have to wait long and they do a great job fitting me in if I have an issue. read more

Coast Dental - General Dentistry Near Me - Wesley Chapel, Florida

Dr. Nash is a great dentist who explains all procedures thoroughly and doesn't rush you. They always give you an estimate before starting with all work to be performed and will go over all charges. The one negative would be that they get extremely booked up (sometimes months in advance). Other than that I would highly recommend them. read more

Coast Dental - Waiting room - General Dentistry Near Me - Wesley Chapel, Florida

Dentist advised me to have dental work that was not needed. Gave me a quote of $2300 for treatment and when I wouldn't consent to have the work done, he lowered the price to less than half the original quote. I will never go there ever. Beware!!!! read more

I have had nothing but trouble with this office since I went there for new dentures.I paid for the dentures in full because they said my insurance wouldn't pay for them. They billed my insurance for the dentures and when they got over $800.00 from my insurance they refused to refund the money. I then had to go in because the dentures didn't fit right (12 days after I got them) they billed my insurance for $360.00 for misc dental charges that my insurance didn't pay. I tried to get the number for their corporate office regarding my refund but the office person said they didn't know the number. I will be reporting them for fraud if they don't refund my money very soon and will never return there. Please be careful and watch your billing if you go there. read more

Can you give a negative star? I had work done on two quadrants of my mouth at the same time. I was then billed. I called my insurance company and was told they only pay for one quadrant at a time but if the dentist would have done the quadrant seven days apart, they would have covered it. This was something the dentist knew and didn't disclose to me. Nevertheless I have been trying to dispute and pay the undisputed amount for months so that it does not impact my credit (trying to buy a home). I have called their billing department at least 30 times and left messages and to date have not received a call back. There is seriously something going on with this company. read more

FYI they will over charge you during EVERY visit. My family members warned me and now I know too!! I was scheduled to get 6 crowns and a bridge and they wanted to over charge me by $1200!!!! No wonder no one likes the dentist any more! Make sure to call your insurance and check prices before paying over $400 for X-rays and cleaning like I did!! Not worth it!!!! Please notice all the other comments about up charges, not needed procedures, and rudeness!! When I called to cancel appointment, I explained why and that I was moving dentists. Michelle (who answered phone) never said sorry or let me see what we can do to keep you! They don't care about their patients or their happiness, all about the almighty dollar $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ read more

If your in need of Orthodontic care. Please go elsewhere. I financed braces for our son. I have paid in full. at the end of our time almost 3 years. We moved. Our son was in need of retainers of which we paid for. Didn't get yet. They want us to fly back to Florida to remove braces and order retainers. hmmm. Let me see. Fly two people from Arizona back to Tampa Florida and stay two days so they can finish there work. Pay a real orthodontist to finish out his time with braces and get his retainers. Coast will not do anything to get this straight. It cost 500 for removal of his appliances. You would think they would refund that at least. No they got your money and your out of luck. read more

BEWARE! BEWARE!!! After a procedure, they told my wife that insurance didn't cover any of it. We paid 100% only to find out later that my insurance does cover 50%. They submitted our claim to my insurance and my insurance paid them the 50%. Three months later, that money was never returned. I called their office and the manager said that we never requested OUR money to be refunded.WHAT????? Now they are telling us that it will be 12-14 weeks before OUR money can be reimbursed. This place is a sham! read more