The service is always polite. Relaxing atmosphere. I was always in and out but the customer…read moreservice was great. Definitely not a run of the mill smoke shop but you feel more homey and that's all that really matters right?

Very disappointed with this establishment I purchased on January 12, 2019 a Mist vaporizer and a…read moreweek after the purchase it had a crack starting on the side of the battery. My husband went back to have the battery replaced. But they said this is a lifetime warranty and to contact company. To replace the cost is $12.95 shipping and handling. I really don't think there should be a cost of less than a month. The reason I'm posting this is I called this store to ask if I can just have replace instead of paying for a product that only lasted a month. The man on the phone said no since this is used probably every day. I trying telling him but it's only a month and should last longer and HE HUNG UP. I tried calling the number back but he would not pick up. Poor customer service.There are plenty of smoke shops in this area with friendly professional customer service.

These courteous and knowledgeable people know what the customers want…read more Periodical selection is very current. Snacks fresh. Bought almanacs, outdoor, wildlife mags. Discount smokes really are inexpensive. Undoubtedly the best selection downtown has to offer, packed with many interesting things..

The guys were very friendly and knowledgeable, and more than helpful in assisting in my purchase. I…read moreknew what I wanted but did have a few questions, and their answers led me to a new device I've been very pleased with since. They had a nice selection of juice and the one I bought - blueberry parfait - was d I was traveling to the area so I can't become a "regular" but do have family who lives near by. I'll definitely recommend this shop to them and certainly stop by in the future when I'm in town visiting.

A bunch of vapes sold here that I have never heard of. Got one with some weird gorilla logo on it…read more Was faded and appeared to be a counterfeit geek bar type of thing. Not safe, wouldn't recommend. Tried searching it on the web. Couldn't find anything so I'm trashing it.

I don't smoke anymore but my friend does, and whenever we are in town, they always say the one…read morebusiness they HAVE to go to is Chainsmokers! Staff is helpful and friendly, they always have in stock the kind of products my friend likes such as vapes, and the location is so convenient!

I live in Philadelphia and I am very lucky to have a plethora of vape shops all around me. I…read moresuccessfully quit smoking and picked up a new hobby with vaping, so when I went to visit family in the Carbondale area I thought to purchase a starter kit for my dear uncle who's been a 2-pack a day smoker since I can remember. Well, turns out the 18mg juice I got him was too strong and he was choking to the point of being discouraged with using the item at all. Since vaping has become such a big part of my life, I always travel a little further for a good shop whether in search of something specific or just out of curiosity. When I found out there was a vape shop relatively nearby, I was elated and it only got better from there! I convinced him to come with me and try some flavors that he wouldn't choke on and also enjoy. I was so pleasantly surprised when I walked into the shop. It's large and very welcoming. The lounge is very nice and I like the way the juice bar is separate from the show case. The lady who helped us was very passionate and friendly and honestly, I think her enthusiasm really encouraged my uncle too -- she was middle-aged and I think it kind of showed my uncle that vaping wasn't just something "kids do" but a lifestyle for ex-smokers or all ages. She was very knowledgeable and helped him find a flavor and strength that was suited for him. He bought two bottles. I was very impressed with the store's inventory. Undoubtedly, they are basically running a monopoly on the vape game in this part of NEPA and yet they aren't skimping on their selection. They had a very expansive selection of vape pens, accessories, and mods and surprisingly, they had things I don't normally see. Some of their prices were much higher than I've seen before, but this can be expected when there is 0 competition. I also made a purchase. I also really like the wall of left behind cigarettes. It's downright inspiring and I think they give you a free bottle of juice if you leave your cigs behind which shows me it's less about the money and more about helping you commit to a healthy change. I'll definitely be back here next time I'm in the area. Great job, guys!

I've had 2 bad experiences there. First they sold me a faulty mod, then when I came in with a new…read moremod and bought a coil they sold me the wrong coil. The tasting bar is good but the employees don't know ow the products they sell or they just don't care. DO NOT GO THERE! GO ELSEWHERE!

too many pictures of women not enough of the cigars and lounge areas. They are all beautiful but im…read morenot coming for them. In response to comment: this review is strictly of your yelp page and the photos you provided NOT of the place itself --- i also don't want your customers to think this is the case of your physical location I want to come and check the lounge but the images provided seem to be geared more towards the male gaze rather than the location and products you offer. I was hoping to see more of the physical location so i can get an understanding of the ambiance and potentially suggest it to others. As I said, all of these women are absolutely beautiful and gorgeous. It just seems like there is a large over flow of focus on them rather than what this place has to offer.

Big House is a really classy (for Scranton) place and is the best spot to come and enjoy a fine…read morecigar. It's not huge, so you'll need to come when it's not crowded. Although I've personally never seen a crowd there. The servers are very kind and helped recommend a cigar for me. I am just a casual smoker so I appreciate the advice. The other patrons were friendly as well and were open for some pleasant conversation. There's some nice couches and seats with a big tv. It's the perfect place to take a friend or two and catch up with each other over a good drink and a nice cigar.

Great process on all products they offer! Wide selection of vapes, glass and other smoking…read moreaccessories! Been my go to smoke shop for years!

Great prices on vape juice, good selection on glass and accessories. Knowledgeable and helpful staffread more

Good service, good hospitality, and good products. Nice people and clean store.so far I see they…read morealways expanding. For example they started selling sandwiches as well. This is very good for people like me who work in the mall