too many pictures of women not enough of the cigars and lounge areas. They are all beautiful but im…read morenot coming for them. In response to comment: this review is strictly of your yelp page and the photos you provided NOT of the place itself --- i also don't want your customers to think this is the case of your physical location I want to come and check the lounge but the images provided seem to be geared more towards the male gaze rather than the location and products you offer. I was hoping to see more of the physical location so i can get an understanding of the ambiance and potentially suggest it to others. As I said, all of these women are absolutely beautiful and gorgeous. It just seems like there is a large over flow of focus on them rather than what this place has to offer.

Big House is a really classy (for Scranton) place and is the best spot to come and enjoy a fine…read morecigar. It's not huge, so you'll need to come when it's not crowded. Although I've personally never seen a crowd there. The servers are very kind and helped recommend a cigar for me. I am just a casual smoker so I appreciate the advice. The other patrons were friendly as well and were open for some pleasant conversation. There's some nice couches and seats with a big tv. It's the perfect place to take a friend or two and catch up with each other over a good drink and a nice cigar.

Best selection of cigars and prices in the area. Everyone that works there is super friendly and…read morehelpful.

Been going there for years and will no longer go there because of the service or lack of I received…read moretoday. The girl with the pink hair would definately not last long if I was in charge- very poor attitude- said looks like you lost a loyal customer and her response was "oh well". Not the kind of people I would want working for me. I will buy my products elsewhere that has better service even if it means driving a little further.

The best experience I've had buying tobacco products. They also have excellent grab and go foods.read more

I've had 2 bad experiences there. First they sold me a faulty mod, then when I came in with a new…read moremod and bought a coil they sold me the wrong coil. The tasting bar is good but the employees don't know ow the products they sell or they just don't care. DO NOT GO THERE! GO ELSEWHERE!

The new batch of employees they have there do NOT know what they are doing!!…read more The employee I came into contact with yesterday (11:30am) told me wrong info then when another employee walked over she turned it around trying to make me look stupid! I called her out and she just kept trying to back talk! Very unprofessiona!! The women who waited on me the time before that told me it was fine to use a Vape with a broken seal (on top of the tank) well got home and every bit of juice had leaked. Vape Boss idk what happened to you, but I'm DONE giving you my business at least until you get the the old staff back!! OR employees that know what they are doing!!!!